Confirmation Questions & Answers - Summer 2013
Q. When will the list of proposed deletes (students who have not yet confirmed) for the Summer 2013 semester be sent out?
- Proposed Delete Reports - May 10 - 2 p.m.
- Proposed Delete Reports - May 17 - 2 p.m.
- Proposed Delete Reports - May 24 - 2 p.m.
- Proposed Delete Reports - May 28 - 9 a.m. and 2 p.m.
- Proposed Delete Reports - May 29 - 9 a.m. and 2 p.m.
- Delete Date - May 29 - Approximately 7:30 p.m.
- Proposed Delete Reports - June 21 - 2 p.m.
- Proposed Delete Reports - June 28 - 2 p.m.
- Proposed Delete Reports - July 5 - 2 p.m.
- Proposed Delete Reports - July 8 - 9 a.m. and 2 p.m.
- Proposed Delete Reports - July 9 - 9 a.m. and 2 p.m.
- Delete Date - July 9 - 7:30 p.m.
Q. What is the deadline to submit third party sponsorship or discount forms to the Student Accounts Office for the Summer 2013 semester?
- May 29 by noon for the first delete
- July 9 by noon for the second delete
Q. When will notices to the students for the Summer 2013 semester start?
- Email blasts - April 15
- Rave phone calls - May 28 and July 8
- Pop up messages will begin showing on April 12
Additional communications will include information displayed on the UALR marquee, ads in the Forum, and reminder emails submitted at multiple strategic dates. We have added text to the receipts generated online and at the Cashiers Office reminding them to confirm.
Q. Is there a way to verify if a student has confirmed registration for the Summer 2013 semester?
Yes. Log into Banner; go to SGASTDN; enter student’s T#; click “next block;” click on the Activity tab, and look on the line for the appropriate term (201330). If confirmed, a description should read REGCNFRM. If needed, the confirmation number can be found under the Comment tab.
General Confirmation Questions
Q. Why do students have to pay and confirm? Why can’t they do one or the other?
The process we have developed is not unlike other universities that require payment prior to the start of classes. Here’s why we instigated this process:
- Returned checks: We have had some students who paid their balance in full by check only to have the check later returned by their bank. Requiring students to confirm assures that they are made aware of our policy on late fees and collection costs.
- Late payments: A large percentage of our students utilize our deferred payment plan to pay their balance and later, some have not followed through with timely payments. Requiring students to confirm assures that they have been made aware of our late fees and collection costs.
- Simplified message: When communicating with students, the simpler and shorter the message the more likely it will be read and understood. If we had to start explaining a different registration process for those that pay in full, those with partial aid, and for those with full aid, the message would have to be longer and would be more likely to be misunderstood, or possibly not even read.
- Situational changes: Students’ situations change from semester to semester. They may have aid one semester and no aid the next, or may even have their aid pulled back during the semester. If all students confirm, they will have been informed of their financial responsibility to the University.
Q. Why is Registration Confirmation not open closer to registration, before classes let out?
The registration confirmation process was designed to be as consistent as possible from one semester to the next. The confirmation process for the fall and spring semesters opens approximately six weeks prior to the last day of registration. The summer confirmation process will generally open the day summer registration opens. Opening the confirmation process too far in advance would result in “phantom” students, which is one of the reasons the confirmation process was built.
We are also trying to allow as much time as possible to let information post to students’ accounts (for example, financial aid, third party, VA, etc.).
Q. When will the list of proposed deletes (students who have not yet confirmed) be sent out?
The proposed delete list is designed to go out in comparable cycles, each associated with our deletes. These dates could be amended per a group request. If you think you should have access to this information, please have your Director, Dean or VC approve the request to Laura McCarty (firstname.lastname@example.org) specifying the classification needed (Grad, Law, or all others).
Q. There are concerns that students who receive aid from a third party sponsor will be deleted. How does the registration confirmation process affect these students?
Third party sponsorships, like any other aid, can be used to offset student balances if memoed in BANNER. Third party authorizations received in Student Accounts are normally processed within 24 hours. Those received by noon on the day prior to the deletes will be memoed that day, which will give these students 24 hours to confirm their enrollment. Anything you can do to encourage your students and sponsors to present Student Accounts with their authorization as soon as possible will be appreciated.
Q. When a student registers or confirms, will there be a button or some sort of notification that states this is a third party account?
No. It will display on the student’s account similar to any other aid.
Q. Is this true of all third party sponsors, for example El Dorado Promise students?
Q. What happens if a student has financial aid or sponsorships but it isn’t enough to cover the entire balance? What else do they need to do?
The student would need to pay the remaining balance in full or set up a deferred payment plan (fall and spring only). Example: Student owing $3,000 for tuition and fees and having memoed aid of $1,000 will be required to either pay the $2,000 balance in full or may sign up for the deferred payment plan by paying 25% of the balance ($2,000 x 25% = $500) and agreeing to make three equal installments for the next three months (February, March, and April for the spring semesters) and (September, October and November for fall semesters).
Q. How are the students notified about the confirmation process?
The communication for the confirmation process is quite extensive. Email blasts and “pop up” messages when logging into BOSS will be received at strategic times during the process. All students and employees will receive the “pop up” message two times when logging into BOSS. Additional communications will include robocalls from the Rave system, information displayed on the UALR marquee, ads in the Forum, and reminder emails submitted at multiple strategic dates.
Q. Will students who set up a deferred payment plan prior to confirmation opening have to log back in and confirm?
Q. Is there a way to have a message following registration or payment for classes that says “take me back to confirmation” or “you aren’t complete yet, you need to confirm?”
There is not close enough integration between BOSS and Cash Net to do this currently.
Q. What percentages of payments are processed online as opposed to in person?
Though this percentage is constantly changing and varies depending on due dates, 59.9% of all payments made during the week of our most recent due date were made online.
Q. What will happen to international students who receive payments from their embassy?
International students will be treated the same as the other third party students. Once again, anything you can do to encourage your students and sponsors to present Student Accounts with their authorization as soon as possible will be appreciated.
Q. What is the dollar amount for an outstanding balance that can be carried over from one semester to another?
All student accounts with past due balances greater than $50 are flagged on the final due date of the semester and are not allowed to register for future semesters until balances are paid in full.
Q. Won’t this new registration confirmation process lead students to pick another university?
The process we are implementing is similar to most other universities and should not cause them to go to other institutions.
Q. Can the delete list indicate why students will be deleted (for example, haven’t paid or confirmed; have paid but not confirmed)?
The current proposed delete list includes some information that will be helpful in determining why students are being deleted. Columns have been formed showing a Y if confirmed. The report also reflects amount due and any aid the student will receive.
Q. Is there any way that the University College can help communicate to the students?
Anything you can do in the form of personal communication should prove to be very beneficial. Since we have a thorough plan for attempts to contact students by email and through the U.S. Postal Service, we do not think additional communication of the same means would be beneficial.
Q. What are the purposes of the Bursar’s Office, Cashier’s Office, and Student Accounts?
The Bursar’s Office serves as the supervisory title for both the Cashier’s Office and Student Accounts, somewhat like Financial Services does for Payroll, Accounts Payable, General Accounting, etc. Students wanting to make payments on their “current” account or any other miscellaneous payments (transcript, insurance, inoculations, etc.) should be directed to the Cashier’s Office. Students with just about any other financial issues, including past due balances, questions pertaining to billings, flags, holds, third party sponsorships or tuition and fee discounts, should be directed to Student Accounts.