Allied Technology Group Managed Services Support Engineer

Little Rock

Description:

Provide first tier of end-user support for clients with managed support contracts. Diagnose and resolve technical issues over the phone and by using advanced remote management tools.

Essential Job Functions:

Excellent remote troubleshooting and communication skills. Troubleshoot, monitor, and maintain computer networks. Experience with the following technologies required: Window XP & Windows 7 desktop operating system; Basic administration of Windows 2003 & 2008 servers; as well as Microsoft Office, LAN/WAN and basic network troubleshooting and problem solving. Familiarity with email server and client technology, spam filtering technology, and Microsoft Active Directory administration.

Desired Skills & Experience

Certifications/Experience:

Recent graduate (or December 2012 graduate) with applicable degree or 1+ years of experience working in similar field. Microsoft, Cisco, VMware Certifications highly regarded.

  • Exceptional analytical and problem solving skills
  • Exceptional verbal and written skills
  • Attention to detail and a sense of urgency
  • Ability to simultaneously manage several tasks
  • Strong research and consultative skills

Interested candidates should contact Kelley Bass, EIT assistant dean for external affairs, at wkbass@ualr.edu or 682-8137

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