Palco – IT Help Desk

IT Help Desk positions provide technical assistance, maintenance, and support to users
with computer-related hardware and software issues. This position responds to questions,
runs daily maintenance and back-up programs, tracks resolutions, upgrades and supports
PCs and related equipment, and trains users as needed.

Duties and Responsibilities

  • Provides technical assistance and support to help resolve user problems with software and hardware.
  • Monitors and tracks IT issues until problems are resolved, including providing follow-up correspondence regarding IT issues via phone or email.
  • Develops training curriculums and written materials.
  • Communicates processes to users timely and effectively through email or training sessions and validates user knowledge of software after training sessions.
  • Researches and troubleshoots issues timely and effectively.
  • Maintains daily performance of computer systems and network.
  • Installs, modifies, and repairs computer hardware, software, and peripherals.
  • Maintains inventory of software and hardware, including maintenance and monitoring of licensing.
  • Performs daily backups of network files.
  • Complies with established procedures by following corporate policy and protocol.
  • Contributes to Palco operations with a team-based approach in accomplishing tasks and achieving results.
  • Assists with compiling information for special reports when required.

Other Essential Traits

  • Must have strong interpersonal communication and problem solving skills.
  • Must be organized and work well with others.
  • Must be knowledgeable of Microsoft Windows operating systems and related software(s).

Education and Qualifications

A minimum of a high school diploma and two (2) years of relevant technical experience is required.

For more information pleas contact Brooke Moore –


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