Need Help?
Get the answers and the support you need for using Blackboard for your online courses at “Blackboard Student Support.” If you are enrolled in a face-to-face course, please note that faculty often post course information in Blackboard for easy online access for their students. Blackboard student support features tutorials, resources, FAQ’s and student support techs to assist you. Enjoy!
Password Issues
How do I get a NetID?
The NetID provides access to several online student services. It is not
your username, password, or T-number. At the UALR home page, select BOSS. NetID is listed under Personal Information > Change passwords on UALR Computing Systems screen.
What is my password?
You must set (or reset) the NetID password yourself; there is no default password. To change your NetID password, login to BOSS and choose Personal Information > Change passwords on UALR Computing Systems.
Browser Compatibility
What Internet browser should I use with Blackboard?
PC users should use Firefox.
Mac users should use Safari.
Enable Issues
Why can’t I see Blackboard?
PC and Mac users must enable pop-up windows.
JavaScript Issues
Why do I have viewing problems in Blackboard?
Viewing issues can occur if an out-dated version of JavaScript is on your computer. Delete old or multiple versions of Java and download the latest version at java.com.
Blackboard Accessibility Issues
How can I check my Blackboard accessibility?
Login to Blackboard and check your accessibility by clicking the “check browser” option.
Technical Assistance
If technical problems continue, contact UALR Computing Services at 1.501.916.3011 or request assistance at exp-help@ualr.edu.
