Services Assessment

The Office of Student Housing participated in the EBI/MapWorks assessment for 2013-2014. The data from this assessment was used to conduct an abridged assessment to map progress in problem areas identified through the 2013-2014 assessment.

Below are the highlights found through this abridged assessment.

Residence Life Student Satisfaction (7 point scale) Quality of customer service at front desk: 5.55 Promptness of response to calls: 5.43 Availability and support of hall director: 5.16 Frequency of programs: 4.84 Quality of programs or events: 4.8 Availability and support of resident assistant: 5.52

Residence Life Student Satisfaction (7 point scale) Quality of customer service at front desk: 5.55 Promptness of response to calls: 5.43 Availability and support of hall director: 5.16 Frequency of programs: 4.84 Quality of programs or events: 4.8 Availability and support of resident assistant: 5.52

 

Facilities (7 point scale): Promptness and quality of repairs: 4.6 Cleanliness of common bathrooms: 4.63 Cleanliness of your floor and building common areas: 4.77

Facilities (7 point scale): Promptness and quality of repairs: 4.6 Cleanliness of common bathrooms: 4.63 Cleanliness of your floor and building common areas: 4.77

 

On a 7 point scale, quality of laundry facilities/equipment: 4.98 Quality of internet connectivity in your room: 3.78

On a 7 point scale, quality of laundry facilities/equipment: 4.98 Quality of internet connectivity in your room: 3.78

Out of 330 responses to the survey, 65% indicated they planned on living on campus for the 2015-2016 year.

The overall satisfaction with the housing experience was 5.2 out of 7.

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