Redirect FAQ

What is “redirect”?

UALR has a quarantine protocol in place that detects peer-to-peer (p2p) file transfers.  If your computer, or a computer you have logged into with your NetID, engages in a peer-to-peer file transfer, your NetID will be quarantined.  This is commonly referred to as being “in redirect”.  If your NetID has been quarantined, you will automatically be redirected to the IT Services Acceptable Computer Use Policy page and will be unable to access the internet.  You will, however, still be able to access Blackboard, BOSS and other on campus resources.

What causes me to go into redirect?

Any peer-to-peer file transfer software.  Most peer-to-peer clients are used to download music, movies, games, etc.  There are, however, several legitimate companies that use peer-to-peer file transfers to distribute software updates.  Below is a small list of popular peer-to-peer clients and legitimate software that will put you into redirect.  These lists are by no means exhaustive.

Video Games

  • StarCraft (Blizzard Downloader uses BitTorrent)
  • StarCraft II (Blizzard Downloader uses BitTorrent)
  • Diablo III (Blizzard Downloader uses BitTorrent)
  • World of Warcraft (Blizzard Downloader uses BitTorrent)
  • Hearthstone
  • League of Legends (BitTorrent)
  • Maple Story
  • Dungeons & Dragons Online

Streaming Media

  • Popcorn Time
  • Joost
  • CoolStreaming
  • Cybersky-TV
  • PPLive
  • LiveStation
  • Giraffic
  • Dadiom

BitTorrent Clients

  • µTorrent
  • rTorrent
  • tTorrent
  • Xtorrent
  • Vuze (Formerly Azureus)

Gnutella Clients

  • BearShare
  • FrostWire
  • Limewire

EDonkey Clients

  • eDonkey2000
  • eMule
  • iMule
  • Shareaza
  • xMule

Why does UALR use a quarantine system?

Redirection exists to protect the integrity of the campus network and to preserve bandwidth.  There are over 1300 students that live in campus housing.  There is only a finite amount of bandwidth available.  Peer-to-peer clients utilize an excessive amount of bandwidth because they can both download and upload simultaneously.

How do I get out of redirect?

Just grab your laptop and go to the Campus Living IT Assistance Center located in University Commons room 116, next to the Commons Market. If you have a desktop computer, call 501.320.9990 to make an appointment. An IT technician will come to your room to assist you.