Redirect FAQ

What is “redirect”?

UALR has a quarantine protocol in place that detects peer-to-peer (p2p) file transfers.  If your computer, or a computer you have logged into with your NetID, engages in a peer-to-peer file transfer, your NetID will be quarantined.  This is commonly referred to as being “in redirect”.  If your NetID has been quarantined, you will automatically be redirected to the Computing Services Acceptable Computer Use Policy page and will be unable to access the internet.  You will, however, still be able to access Blackboard, BOSS and other on campus resources.

What causes me to go into redirect?

Any peer-to-peer file transfer software.  Most peer-to-peer clients are used to download music, movies, games, etc.  There are, however, several legitimate companies that use peer-to-peer file transfers to distribute software updates.  Below is a small list of popular peer-to-peer clients and legitimate software that will put you into redirect.  These lists are by no means exhaustive.

Video Games

  • StarCraft (Blizzard Downloader uses BitTorrent)
  • StarCraft II (Blizzard Downloader uses BitTorrent)
  • Diablo III (Blizzard Downloader uses BitTorrent)
  • World of Warcraft (Blizzard Downloader uses BitTorrent)
  • Hearthstone
  • League of Legends (BitTorrent)
  • Maple Story
  • Dungeons & Dragons Online

Streaming Media

  • TVUPlayer
  • Joost
  • CoolStreaming
  • Cybersky-TV
  • PPLive
  • LiveStation
  • Giraffic
  • Dadiom

BitTorrent Clients

  • rTorrent
  • µTorrent
  • Xtorrent
  • Vuze (Formerly Azureus)

Gnutella Clients

  • BearShare
  • FrostWire
  • Limewire

EDonkey Clients

  • eDonkey2000
  • eMule
  • iMule
  • Shareaza
  • xMule

Why does UALR use a quarantine system?

Redirection exists to protect the integrity of the campus network and to preserve bandwidth.  There are over 1000 students that live in campus housing.  There is only a finite amount of bandwidth available.  Peer-to-peer clients utilize an excessive amount of bandwidth because they can both download and upload simultaneously.

How do I get out of redirect?

Contact Jeff Newton, at janewton@ualr.edu or 501.320.9990, Monday – Friday 8:00 AM – 5:00 PM, for an appointment to remove your NetID from quarantine.  If you have a laptop, be sure to bring it with you to your appointment, along with the power cord.  Your computer will have to be checked to ensure there is no peer-to-peer software installed before your NetID can be removed from quarantine.  If you have a desktop computer, please email Jeff Newton in order to make arrangements for your computer to be checked.