Wi-Fi FAQ

I can’t connect to ResNet wireless, what do I do?

Contact the Campus Living IT Assistance Center at 501.320.9990 or email CLiving-IT@ualr.edu.  Please be as descriptive as possible in your email.  It is very difficult to fix an issue when the only description is “my internet doesn’t work.”  Detail exactly what you are trying to do when you experience the problem and include any error messages you receive.  The more information you can give us, the quicker we can fix your issue.

I’m getting an error that says “Cisco clean access server error.”  What do I do?

This is an error many of our residents experience but don’t worry, it’s not a problem with your computer.  The easiest way around this is to simply enter any address in the address bar of the browser you received the error in, and press enter.  You will be taken right to the website. If this work-around doesn’t work for you, the error generally clears itself up within 24 hours. If you’re still getting this error after waiting 24 hours, contact Campus Living IT.

Can I use a wireless router in my room?

The short answer is no.  The wireless access points that comprise the wireless network in UALR student housing, also known as ResNet, use one hundred percent of the available wireless radio spectrum.  When students bring things like wireless routers and wireless access points, they emit their own radio signal that interferes with ResNet.  We refer to these devices as “rogue devices” or “rogue access points”.  This interference makes it very difficult for students living in proximity to these rogue devices, to access ResNet.  The more rogue devices there are, the more degraded the ResNet signal becomes.  Students, who run these devices, affect everyone around them.  Running a rogue access point is a violation of the UALR Network Security Policy.  So, if you own a wireless access point or wireless router, leave them at home.

Can I bring a wireless printer for my room?

Yes.  As long as you have disabled the wireless function of the printer and use it wired only.  These devices also emit their own radio signal that interferes with ResNet.

Can I have a wired only router or switch in my room?

Due to the recent upgrades to the ResNet network, there is no need for these devices. As with wireless routers and other devices that emit a radio signal, please leave them at home.

How does UALR Campus Living know when there are rogue access points in the residence halls?

The ResNet wireless access points can and do detect any foreign radio signals in the residence halls.  These radio signals can be detected even if the SSID (wireless network name) of the rogue access point is hidden or suppressed.  Those rogue access points can be detected 24 hours a day 7 days a week.  The ResNet access points can triangulate the location of the rogue access point to the exact room in which the device is located.  When a rogue access point is detected, the person(s) operating the device will be contacted by Campus Living IT Assistance Center staff and given instructions on removing the device.