Workers’ Compensation FAQ

I just injured myself on the job, what should I do?
Immediately notify your supervisor.

Do I have to fill anything out, if I am not seeking medical treatment?
Yes, complete the Employee Incident Report and send to the Department of Human Resources.

What should I do WHEN medical treatment is needed?
Notify your supervisor and call the Company Nurse Injury Hotline at 1-855-339-1893 to generate the Workers’ Compensation claim.

Where should I go for medical treatment?
The Company Nurse Injury Hotline will refer you to the appropriate care facility.

Do I have to go to UALR Health Services or can I go to my PCP?
Yes, please go to UALR Health Services or you may risk your bill not being paid by the Public Employee Claims Division.

Do I have call the Company Nurse Injury Hotline?
Yes, employees are required to call the Company Nurse Injury Hotline only WHEN medical treatment is needed for on-the-job injuries. The claim forms will automatically be generated after the phone call is made.

Does my supervisor have to complete anything for me?
Signatures are required of the employee and supervisor on the claim. The Department of Human Resources will send the claim to your department to obtain signatures.

The doctor wrote a prescription for me, what do I do?
Health Services or the Department of Human Resources will provide the completed Temporary Prescription form (TPF) to take to the pharmacy.

What should I do if I receive medical bills at home for an injury that I sustained at work?
Make sure you have called the Company Nurse Injury Hotline at 1-855-339-1893 to report the injury/incident. Contact the Department of Human Resources regarding your bill.

Who is responsible for paying my medical bills and can I speak with the person responsible for paying my bills?
You can contact the Workers’ Compensation Carrier, Public Employee Claims Division (PECD) at (501) 371-2700.

Should every on-the-job injury be reported to The Company Nurse Injury Hotline?
No, only WHEN medical treatment is needed.

What should I do when the doctor takes me off work for my injury?
You are still required to contact your department to advise them of your absence. You will also be required to provide documentation to your department and the Department of Human Resources from your treating physician.

Will I get paid for the days that I miss from work?
Workers’ Compensation benefits are not payable for the first seven (7) calendar days missed from work. This does not include the day of the injury. You would be required to use any available leave time for days missed. Discuss any missed time from work with your supervisor.

What if I am out for an extended period of time?
Communicate with your supervisor and provide medical documentation to support your absence from work to the Department of Human Resources as soon as possible.

Do I qualify for FMLA if I was injured on the job?
If you are out for an extended period of time, and you meet the qualifications of FMLA; FMLA and Workers’ Compensation will run concurrently

What happens to my medical insurance while I’m out on Workers’ Compensation leave?
You may continue your insurance benefits while off for your workers’ compensation injury. As long as you are in a “paid status”, your premiums will continue to be deducted and UALR will continue to pay their portion. Once all leave has been exhausted and there are no funds for premiums, you will need to call the Department of Human Resources at (501) 569-3180 to make payment arrangements.

Will The Company Nurse Injury Hotline provide general health care advice?
No. This hotline is only for on-the-job injuries that need medical treatment.

Is The Company Nurse Injury Hotline my Workers’ Compensation Insurance?
No. Public Employee Claims Division (PECD) is responsible for the claims processing and administration.