Anger: Managing a Primitive Emotion in a Civilized World
During this session, you will learn how to better understand the biochemical process and purpose of anger, examine the principles of anger management and receive practical techniques for effective anger management.
Classified Performance Evaluation
During this session, you will review how to properly complete the Classified Performance Evaluation Form and receive helpful tips on performance management and employee counseling.
During this session, you will learn how to understand your conflict management style. You will also learn how to preserve and maintain healthy relationships and review ideas for resolving conflict.
During this session, you will learn how to recognize and manage common reasons for customer complaints and identify and analyze customerâ€™s needs and problems. You will also learn how to assess communication styles and explore techniques to cultivate and maintain positive customer relationships.
Employment Law for Managers
During this session, you will learn to how avoid discrimination, prevent sexual harassment and gain a better understanding of Family and Medical Leave, Workerâ€™s Compensation and Americans with Disability.
FMLA and HIPAA
During this session, you will learn what FMLA (Family and Medical Leave Act) and HIPAA (Health Insurance Portability and Accountability) are and what benefits they provide to employees. You will learn how to recognize a HIPAA violation and a FMLA qualifying employee.
PeopleAdmin Applicant Tracking
During this session, you will learn how to create position descriptions and postings and review applicants within the PeopleAdmin Applicant Tracking system.
Preventing Sexual Harassment
During this session, you will learn the importance of maintaining a work and educational environment that are free from discrimination, specifically sexual harassment.
During this session, you will learn how to recognize the symptoms of stress, review normal responses to stress and learn strategies and techniques for more effective stress and time management.
What is the Employee Assistance Program (EAP)?
During this session, you will gain a comprehensive description of the benefits and services offered to employees and their dependents, discuss confidentiality and how to best utilize the program.