Training Schedule and Course Catalog


Course Catalog

Anger: Managing a Primitive Emotion in a Civilized World

During this session, you will learn how to better understand the biochemical process and purpose of anger, examine the principles of anger management and receive practical techniques for effective anger management.

Classified Performance Evaluation

During this session, you will review how to properly complete the Classified Performance Evaluation Form and receive helpful tips on performance management and employee counseling.

Conflict Management

During this session, you will learn how to understand your conflict management style. You will also learn how to preserve and maintain healthy relationships and review ideas for resolving conflict.

Customer Service

During this session, you will learn how to recognize and manage common reasons for customer complaints and identify and analyze customerā€™s needs and problems. You will also learn how to assess communication styles and explore techniques to cultivate and maintain positive customer relationships.

Employment Law for Managers

During this session, you will learn to how avoid discrimination, prevent sexual harassment and gain a better understanding of Family and Medical Leave, Workerā€™s Compensation and Americans with Disability.

FMLA and HIPAA

During this session, you will learn what FMLA (Family and Medical Leave Act) and HIPAA (Health Insurance Portability and Accountability) are and what benefits they provide to employees. You will learn how to recognize a HIPAA violation and a FMLA qualifying employee.

PeopleAdmin Applicant Tracking

During this session, you will learn how to create position descriptions and postings and review applicants within the PeopleAdmin Applicant Tracking system. For upcoming training sessions, visit PeopleAdmin Training.

Preventing Sexual Harassment

During this session, you will learn the importance of maintaining a work and educational environment that are free from discrimination, specifically sexual harassment.

Stress Management

During this session, you will learn how to recognize the symptoms of stress, review normal responses to stress and learn strategies and techniques for more effective stress and time management.

What is the Employee Assistance Program (EAP)?

During this session, you will gain a comprehensive description of the benefits and services offered to employees and their dependents, discuss confidentiality and how to best utilize the program.