Service improvements begin with modified email-based support

Information Technology Services is excited to announce the implementation of a new service delivery platform which will provide improved functionality and increased service levels to the campus community. Additional information for new self-service and other online features will be available later in the spring.

Email notifications from IT Services will continue to inform you of the status of your service requests. Changes to these notifications include:

  • A new message format
  • A different sender address (From: ualr@service-now.com)

Need help?

Please continue to request service or support from our assistance center.

Posted in: News

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