Distributed support

The goal of the distributed technical support group is to share information about IT issues on the UALR campus. Membership in the group is voluntary and is comprised primarily of employees from Information Technology Services and employees across campus who serve as the primary IT support for a department.

Group members meet on an as-needed basis. Sometimes vendors are asked to make a presentation to the group and discuss new products or services. Occasionally a department on campus will demonstrate software or tools they use.

Group members also communicate via the techsupport@groups.ualr.edu mailing list. This list is used to pose questions to the group and share any information IT staff would find beneficial.

Most departments have identified an internal staff member to be the primary contact for IT issues or to act as first tier of technical support. If your organizational unit is not listed below, contact the Assistance Center for help.

Member Organizations

Academics Affairs (Provost)

Benton Center
Will Ogden501.317.9897
Collections and Archives
Chad Garrett501.320.5780
Jeff Newton501.320.9990
Institutional Research
Larry Beachler501.683.7773
Records and Registration
Stephen Roberson501.569.8083
Research and Sponsored Programs
Christina Laurentia501.569.3366

College of Arts, Letters, and Sciences

Timothy Kessler501.569.3350
International and Second Language Studies
Rosalie Cheatham501.569.8159
Mathematics and Statistics
Denise LeGrand501.569.8120

College of Business

Cody Ashmore501.350.9733
Joe Royce501.772.4230
Arkansas Small Business and Technology Development Center
Chris Kleinhofs501.683.7700

College of Social Sciences and Communications

Larry Rhodes501.569.8247
Criminal Justice
Jim Golden501.569.3195
Mass Communication
Jonathan Mattson501.683.7411

Donaghey College of Engineering and Information Technology

Mark Pace501.683.7101

Finance and Administration

Facilities Management
Shanna Morris501.569.3334
Public Safety
Matthew Morton501.569.3409
Bill Reardon501.683.7657

Graduate School

Dana Steele501.569.8660

William H. Bowen School of Law

Steve Hyatt501.324.9995