Departmental support

The goal of the departmental technical support group is to share information about IT issues on the UALR campus. Membership in the group is voluntary and is comprised primarily of employees from Information Technology Services and employees across campus who serve as the primary IT support for a department.

Group members meet on an as-needed basis. Sometimes vendors are asked to make a presentation to the group and discuss new products or services. Occasionally a department on campus will demonstrate software or tools they use.

Group members also communicate via the mailing list. This list is used to pose questions to the group and share any information IT staff would find beneficial.

Most departments have identified an internal staff member to act as the first tier of technical support. If your organizational unit is not listed below, contact the Assistance Center for help.

Member Organizations

College of Arts, Letters, and Sciences

Michael Hale501.569.8955
International and Second Language Studies
Rosalie Cheatham501.569.8159
Mathematics and Statistics
Denise LeGrand501.569.8120

College of Business

Lance Lide501.412.6103
Joe Royce501.772.4230
Arkansas Small Business and Technology Development Center
Chris Kleinhofs501.683.7700
Institute for Economic Advancement
Jack Jackson501.569.3175

College of Social Sciences and Communications

Timothy Kessler501.569.8247
Criminal Justice
Jim Golden501.569.3195
Mass Communication
David Weekley501.626.7692

Donaghey College of Engineering and Information Technology

Mark Pace501.683.7101
Douglas Serfass501.569.8139
Brian Shelby501.683.7681

Finance and Administration

Facilities Management
Shanna Morris501.569.3334
Financial Services
Phylesia Davis501.569.8620
Human Resources
Coy Scott501.569.8404
Public Safety
Matthew Morton501.569.3409
Bill Reardon501.683.7657

Graduate School

Larry Beachler501.569.8781

William H. Bowen School of Law

Steve Hyatt501.324.9995