If you currently access your UALR email on your mobile device, you will need to update your settings.
Visit Google’s help center to learn more about using IMAP or Google Sync on your mobile device.
General Settings
- Authentication
- Your full email address (e.g., jxdoe@ualr.edu) is your client user name used to log in.
- IMAP
-
- Hostname: imap.gmail.com
- Port: 993
- Secure connection setting: SSL
- SMTP
-
- Hostname: smtp.gmail.com
- Port: 587
- Secure connection setting: TLS (if TLS is not an option in your client, use SSL and port 465)
- Exchange
-
- Hostname: m.google.com
- Domain: (not used)
Troubleshooting a Locked Account
If too many failed password attempts are made on your mail account, Google may place a lock preventing you from logging in with a mail client. To remove the lock, use Google’s account verification / unlock page. Follow these steps after verifying or resetting your Mail password in BOSS:
- On the Google account verification log-in page, enter your full email address (do not enter your password at this time) and click the Sign in button.
- On the UALR log-in page, enter your NetID username and password and click the Log in button.
- On the Additional Verification page, click the Continue button.
- Log into your mail account on your mail client to verify the lock has been removed.
