Resolving 403 Forbidden Error

Sometimes library users experience a “403 Forbidden” error message while searching library databases.

403 Forbidden Error

This access issue can generally be resolved by clearing the computer’s Internet browser cache. To do so,

In Internet Explorer:

  • Internet Options
  • General
  • Browsing History
  • Settings
  • Caches and Databases

In Firefox:

  • Tools
  • Options
  • General
  • Network
  • Cached Web Content
  • Clear Now

In Chrome:

  • Settings
  • History
  • Clear Browsing Data

In Safari (Mac):

  • Select the “Safari” pull-down menu at the top.
  • Select “Empty Cache.”
  • A dialog box will open and ask “Are you sure you want to empty the cache?”
  • Select “Empty.”