Reference Appointments
Reference librarians are available for research consultation, including assistance with selecting databases and constructing search strategies. Please contact Reference Services (501.569.8806 – Local or 800.340.9367 – Toll-free) to schedule an appointment with a librarian.
Instruction Sessions
Individuals attending library instruction sessions as part of a UALR course are encouraged to take advantage of all special assistance used in the regular classroom environment. The UALR Ottenheimer Library classroom has a computer with assistive software. If attending a workshop offered by a library department, please contact that department two to five days in advance to request the necessary assistive technology or interpreters.
Ask a Reference Librarian (Online Contact)
It is not necessary to visit the Library for all types of assistance. Simple questions can be answered through numerous electronic technologies. Requests for call numbers, database suggestions, and guidance with library services can be provided through email, chat, or text message during regular Reference Services hours:
Monday – Thursday 8 a.m. to 9 p.m.
Friday 8 a.m. to 5:00 p.m.
Saturday 12 p.m. to 4 p.m.
Sunday 3 p.m. to 7 p.m.
Hours may change during semester breaks and summer sessions. Check the Library Web page for exact hours.
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Obtaining Library Materials
Retrieving Library Books or Journal Articles
Members of the Reference and Circulation Departments will assist patrons in retrieving materials from the shelves. Please prepare the list of call numbers and/or journal titles to be left at the Circulation Desk or take advantage of electronic means of requesting materials.
Requests for books and other items that can be checked-out can be submitted online through the “Request” link in the online catalog record.  Please allow 24-48 hours for materials to be pulled. You will be notified via e-mail when items are ready for pick up from the Circulation Desk on the first floor.
The Article Delivery Service allows for electronic delivery of articles from the Library’s print and microform journal collections. The articles are scanned by library staff and delivered free of charge. Users receive email notification when the items are available.
Photocopying and Scanning Library Materials
Members of the Circulation Department will assist patrons with the photocopying of library materials. Photocopies cost 10¢ each. Patrons should arrange for payment for photocopies with the Circulation Department.
A wide variety of library materials can also be scanned and e-mailed. Copiers on the first floor offer the option of scanning (black-and-white and color) and converting the item to a PDF file, which can then be emailed to UALR or commercial accounts.   Additional assistance with this service can be obtained from the Circulation Department.
Arrangements have also been made between the Library and the Disability Resource Center to have large non-circulating library books scanned and provided to patrons as electronic files. Please inquire at the Reference Desk for assistance.
