At Your Fingertips: Blackboard Student Support
By now, you’re probably at least familiar with the concept of “online courses.” However, you may be wondering “How do I access my online courses, and who’s going to help me if I have a problem?”
Blackboard is UALR’s online learning management system where students can access their course work, such as assignments, media, tests, and grades. You can also communicate with your classmates and instructors through the Blackboard interface via discussions, messaging, and video collaboration.
Blackboard’s technology accommodates a variety of learning environments. While students who take classes on campus may use Blackboard as a digital extension of their classroom, for fully online students, Blackboard is the classroom.
One example of how online students can have an engaging classroom experience without ever stepping foot on campus is through Blackboard Collaborate. Collaborate allows you to engage in real-time discussions with your classmates and instructors using a chat-room format with webcams, microphones, and screen-sharing, creating a face-to-face experience as if you were in a physical classroom together.
Because the technology is potentially new to many students, UALR offers Blackboard Student Support to assist those who may struggle with accessing or navigating their online courses. Some of the resources offered through UALR’s Blackboard Student Support include:
New students are encouraged to attend a Blackboard orientation workshop at the beginning of their first semester. Thirty-minute sessions are offered on campus in Dickinson Hall, Room 101, during the first week of the fall and spring semesters. If you’re unable to make it to campus or need a quick refresher, check out the online orientation on the Blackboard Student Support website at ualr.edu/blackboard/orientation or the optional “Blackboard Student Orientation” course your “Courses” module in Blackboard.
Blackboard Student Support Website
You can find answers to most of your Blackboard-related questions on the Blackboard Student Support website. Here you’ll find the online Blackboard orientation with video tutorials, written step-by-step “how-to” guides, support articles, and more. Make sure to visit and bookmark ualr.edu/blackboard so you’ll have quick access to these resources throughout the semester.
Blackboard Student Support Staff
If you still can’t find what you’re looking for, the website also features a support request form and phone number to contact our support team directly. Located on UALR’s main campus in Dickinson Hall, Room 105, our Blackboard Student Support team is dedicated to helping you troubleshoot your online courses, either in person or at a distance. You can stop by the office or call between 8 a.m. and 5 p.m., Monday through Friday, or email anytime throughout the week. Please note: Support staff will try to respond to your support request within 24 hours, excluding weekends and U.S. holidays.
Visit ualr.edu/blackboard/contact to contact our support staff.