Curriculum Vitae


Rolf T. Wigand

Maulden-Entergy Chair and Distinguished Professor of Information Science and Management
Departments of Information Science and Management
College of Information Science and Systems Engineering
EIT Building, Room 548
University of Arkansas at Little Rock
2801 South University Avenue
Little Rock, AR 72204-1099, USA
Phone: + 501.371.7647 (direct)
+ 501.569.8951 (main office)
+ 501.425.9650 (mobile/cell)
Fax: + 501.683.7049
E-Mail: rtwigand@ualr.edu
WWW: http://www.ualr.edu/rtwigand/

Personal

Address:
24 Perdido Circle
Little Rock, AR 72211-2142, USA
Telephone: + 501.223.3088

Place of Birth: Altkirch, Germany

Education

1975 Ph.D., Michigan State University, Organizational Communication
1972 M.A., Texas Tech University, Mass Communication
1970 B.B.A., Texas Tech University, Marketing
1968 University of Houston, Psychology
1966 Freie Universität Berlin, Business Administration

Languages: German, Spanish, French, Latin

Academic Positions

2002-present, University of Arkansas at Little Rock, Department of Information Science and Department of Management, Maulden-Entergy Chair and Distinguished Professor of Information Science and Management (see: http://www.ualr.edu/rtwigand).

Summer 2005, Visiting Professor, Department for Business Administration, Institute for Business Informatics and New Media, Ludwig-Maximilians-University Munich, Germany.

Summer, 2003. Ludwig Erhard Foundation Distinguished Visiting Professorship, University of Bayreuth, Bayreuth, Germany (see: http://www.uni-bayreuth.de/dlm/site_d/gfx/dlmandmore/inaug_wigand/index.html).

1991-2002, Syracuse University, School of Information Studies, Professor of Information Studies.

1992-2002, Syracuse University, Maxwell School, Center for Technology and Information Policy, Senior Research Fellow.

1983-1991, Arizona State University, Professor of Public Administration and Communication.

1983-1991, Arizona State University, Professor of Communication.

1989, Ludwig Maximilians Universität München (University of Munich), Institut für Organisation, Visiting Professor.

1989, Universität der Bundeswehr München (German Federal Armed Forces University Munich), Fakultät für Wirtschafts und Organisationswissenschaften, Visiting Professor.

1981-1983, Arizona State University, Associate Professor of Public Administration.

1979-1983, Arizona State University, Associate Professor of Communication.

1975-1979, Arizona State University, Assistant Professor of Communication.

1972-1975, Michigan State University, Department of Communication, Instructor.

1974, Fall Term, Universidad Iberomericana, Departamento de Comunicación, Mexico City, Distinguished Visiting Professor.

1974, Fall Term, Universidad Iberoamericana, Extensión Universitaria, Mexico City, Invited Lecturer.

1974, Summer Term, Michigan State University, Computer Institute of Social Science Research, Research Fellow.

1970-1972, Texas Tech University, Department of Mass Communications, Lubbock, Texas, Instructor.

Administrative Positions & Experiences

2007, Chair, Search Committee for Director of Public Services, Ottenheimer Library, UALR.

2004-2006, Member, Search Committee for Dean of College of Business, UALR.

2002-2003, Chair, Task Force on Regional Transportation and Public Transit, UALR.

1999-2002, Founder and Director, Center for Digital Commerce, Syracuse University.

1991-1999, Director, Graduate Program in Information Management, Syracuse University.

1992-2002, Member, Master’s Degree in Engineering Management Committee, Syracuse University.

1992-1993. Wrote proposal for a new Master’s degree program in Telecommunications and Network Management, presented and “sold” proposal politically at all levels within Syracuse University, the regional telecommunications industry and with the New York State Department of Education. The 2002 enrollment was 55 students.Chair, Search Committee for Dean of the School of Information Studies, 1994-1995.

1994-1995, Member, Chancellor’s Task Force to Develop Guiding Principles for the Long-Range Budget Plan of Syracuse University.

1993-1994, Member, Chancellor’s Task Force on Market Disparities, Syracuse University.

1983-1991, Arizona State University, Director, Program in Information Management.

1989-1991, Arizona State University, The Graduate College, Member and Director, Interdisciplinary Ph.D. Program in Communication.

1981-1984, Arizona State University, Chair, University Human Subjects Research Review Committee (IRB).

1983-1985, Arizona State University, School of Public Affairs, Director of Graduate Studies.

1977-1982, Arizona State University, College of Public Programs, Assistant Dean for Research.

1980-1981, Arizona State University, Department of Communication, Acting Chair.

Other Professional Positions

2000-present, Member, Advisory Board, UrbanFilter.com, New York, NY.

2000-present, Member, Advisory Board, Cell Strategy, Bonn and Munich, Germany,, and Stockholm, Sweden.

1999-2005, Member, Advisory Board, PowerGasSmart, Syracuse, NY.
Summers, 1967 and 1968, The Houston Post Company, Houston, Texas, Marketing.

1965-1966, Reese Technik, Berlin, Germany, Assistant Management Director.

1961-1965, Zellstofffabrik Waldhof A.G., Mannheim, Germany, Management.

Teaching

University of Arkansas at Little Rock
Data and Privacy Protection
Electronic Commerce
Emerging Technologies and Strategic Issues
Information Quality Theory
Information Systems Management
Information Science Research Projects
Strategic Management of Information Systems

Stuttgart Institute of Management and Technology
Strategic Management of Information Technology and Resources

University of Bayreuth, Bayreuth, Germany
Electronic Commerce
Strategic Management of Information Resources

University of Jyväskylä, Finland
Electronic Commerce

Syracuse University
Graduate Courses:
Electronic Commerce (Graduate Seminar)
Electronic Markets
International Telecommunications
Introduction to Information Management
National and International Information Policies
National Information Infrastructure (Doctoral Seminar)
Strategic Management of Information Resources

Helsinki School of Economics and Business Administration
Graduate Courses:
Electronic Commerce
Information, Organization and Management

University of Munich
Communication of Innovations
Seminar on New Organizational Forms (Doctoral Seminar)
Electronic Commerce
Web 2.0 Developments

Arizona State University
Graduate Courses:
Computers in Administration
Communication of Innovations
Communication Theory and Processes
Information Management
Organization Change and Development
Organization Behavior
Organization Theory
Organizational Communication
Public Information Systems
Research Methods
Science, Technology and Public Administration
Systems Organization
Technology and Development
Theory Construction

Undergraduate Courses:
Group Communication
Introduction to Communication
Organizational Communication

Michigan State University
Graduate Courses:
Communication and Change: Diffusion
Organizational Communication

Undergraduate Courses:
Communication Effects
Introduction to Communication
Methods of Inquiry (Research Methods)

Universidad Iberoamericana
Advanced Communication Theory
International and Intercultural Communication
La Comunicación y los Comunicadores
Organizational Communication

Dissertations and Theses Directed

I have supervised theses and dissertations in the following areas: electronic commerce, electronic markets, productivity paradox, information management, strategic management of information technology, diffusion of the Internet, national information infrastructure, flow experience of Web navigation, mentoring, policy issues in the information society, computers in administration, organizational communication, organization theory, technology assessment, social networks, methods of partitioning communication networks, impact of information technology, international communication among multinational organizations, the diffusion and decision making processes of innovations and newly introduced products, communication networks, job satisfaction, technology transfer, and others.
I have served on over 120 M.A. committees, 70 doctoral and seven habilitation committees at universities in the U.S., Austria, Australia, Denmark, Germany and South Africa.

Research and Publications

TransCoop Programme: Transatlantic Cooperation in the Humanities, Social Sciences, Law and Economics (with M. Audrey Korsgaard, Isabelle Welpe and Arnold Picot). Alexander von Humboldt Foundation, Bonn, Germany, 2009-2011.

Research and Other Grants Funded
[Funded research amounts to a total of $3,260,000]

Communication, Trust and Leadership in Virtual Organization and Teams (with M. Audrey Korsgaard). Funded by the National Science Foundation, Office of Cyberinfrastructure, Virtual Organization as Sociotechnical Systems (VOSS), Division of Information & Intelligent Systems IIS), Directorate for Computer & Information Science & Engineering (CISE), 2008-2010, NSF Grant #: 0838231.

Interorganizational Information Systems Integration Through Industry-wide IS Standardization: Technical Design Choices and Collective Action Dilemmas (with M. Lynne Markus and Charles W. Steinfield). Funded by the National Science Foundation, Human Centered Computing Cluster, Division of Information & Intelligent Systems, Directorate for Computer & Information Science & Engineering (CISE), 2007-2010, NSF Grant #: IIS 0704978. [For a project description and related recent publications and papers, see: https://ebusiness.tc.msu.edu/netindustry/index.html].

International Comparison of Research Programs in Information Systems - A Comparison of Wirtschaftsinformatik (Business Informatics) and Information Systems: Research Programs, Research Objectives and Applied Research Methods (with Ulrich Frank). Funded by the Deutsche Forschungsgemeinschaft (German National Science Foundation), 2004-2007.

Collaborative Research: Exploring the Integration of Electronic Commerce in Industry Value Chains: A Focus on the Home Mortgage Service Sector. Funded by the National Science Foundation, 2002-2004.

Interorganizational Information Systems Integration Through Industry-wide IS Standardization: Technical Design Choices and Collective Action Dilemmas (with M. Lynne Markus and Charles W. Steinfield). Funded by the National Science Foundation, 2007-2010.

Globalization and Electronic Commerce: Impact on Germany (with Wolfgang Koenig). Funded by the National Science Foundation, 2001-2004.

Towards Friction-Free Work: A Multi-method Study of the Use of Information Technology in the Real Estate Industry (with K. Crowston and S. Sawyer). Funded by the National Science Foundation, 2000-2004 (Continuation). [For a project description and related publications and papers, see: http://florin.syr.edu/~crowston/real-estate].

Information Technology Equipment Grant for the Center for Digital Commerce, Syracuse University. Funded by the State of New York, 2000.

Towards Friction-Free Work: A Multi-method Study of the Use of Information Technology in the Real Estate Industry (with K. Crowston and S. Sawyer). Funded by the National Science Foundation, 1998-2000 (Pilot Study). [For a project description and related recent papers, see: http://florin.syr.edu/~crowston/real-estate].

The National Information Infrastructure and Dual-Use Technology Transfer. Funded by Rome Laboratory and U.S. Air Force, Rome, NY, 1995-1996.

Electronic Commerce: Opportunities for Technology Transfer. Funded by Rome Laboratory and U.S. Air Force, Rome, NY, 1994.

Federal Information Policy and Management of Electronic Delivery (with C.R. McClure). Funded by U.S. Congress, Office of Technology Assessment, 1992-1993.

Rome Laboratory in Transition: Improved Technology Transfer and The Commercialization of Technology (with B. Bera et al.). Funded by U.S. Air Force, 1993.

Electronic Document Transactions Among Organizations (with Wolfgang Kilian and Arnold Picot). Funded by the Volkswagen Foundation, 1990 1993.

National Transfer of Technology Policy (Co investigator with John P. Walter, et al., Texas Research and Technology Foundation). Funded by the U.S. Air Force, 1987 1992.

State and Local Initiatives in High Technology Development: Technology Transfer Between Research Universities and Microelectronics Firms (Principal Co investigator with E. M. Rogers and J. K. Larsen). Funded by the Productivity Improvement Section, Division of Industrial Science and Technological Innovation, National Science Foundation, #ISI 8505584, 1985 1987.

Congress on “Office Communication Key to Improved Productivity,” (Principal Co organizer with E. Witte). (Held in Munich, Federal Republic of Germany, May 3 4, 1983). Münchner Kreis, Munich, 1982 1983.

Communication Technology Assessment Study (Principal Investigator). Dean’s Research Incentive Fund, Arizona State University, 1981 1982.

Social Implications of Direct Broadcast Satellites with Regard to Governmental and Commercial Communications (Principal Investigator). International Social Science Council, Paris, France, 1979 1980.

An Evaluation of the Arizona Behavioral Health Services Information Systems Model (Co Principal Investigator with E. Heler and E. Sheeler). Division of Behavioral Health Service, Arizona Department of Health Services, State of Arizona, Phoenix, 1978 1979.

The Coordination of Social Services Delivery, Information Flow and the Computer (Co investigator with W. B. Bowman et al.). National Science Foundation, #GY11414, 1974.Crisis Relocation Planning Information Strategy (Co investigator with R. V. Farace). Defense Civil Preparedness Agency, US Government, #DCPA 01 74 Q 050, 1974 1975.

Books

Information, Organization and Management (with Arnold Picot and Ralf Reichwald). Berlin: Springer Verlag, 2008.

Einführung in die Betriebswirtschaftslehre (with Frank Piller, Thomas Hutzschenreuter, Jochen Koch, Arnold Picot, Ralf Reichwald and Georg Schreyögg). Wiesbaden, Germany: Gabler Verlag, 2008.

Die grenzenlose Unternehmung: Information, Organisation und Management [First, Second, Third, Fourth and Fifth Editions], (with Arnold Picot and Ralf Reichwald). Wiesbaden, Germany: Gabler Verlag, 1996, 1997, 1998, 2001, 2002, 2003 and 2005.

Introduction to Business Information Systems (with P. Mertens, F. Bodendorf, W. König, A. Picot and M. Schumann). Berlin: Springer Verlag, 2003.

Information, Organization and Management: Expanding Markets and Corporate Boundaries, [In Japanese] (with Arnold Picot and Ralf Reichwald). Tokyo: Zeimu Keiti Kyokai, 2000 and 2003.

Information, Organization and Management: Expanding Markets and Corporate Boundaries, (first author, with Arnold Picot and Ralf Reichwald). Chichester, England: John Wiley & Sons, Ltd., 1997 and 2000. [Listed as a recommended selection as a Best Business Book in the Forbes Book Club by Forbes Magazine, 1997 to present.]

Choice, Technology and Development, (with M. J. Betz and P. J. McGowan). Durham, NC: Duke University Press, 1984

Monographs

A Call for Regional Leadership: Public Transit in Central Arkansas (A Report). [with David Sink and others]. September, 2003.Globalization and E-Commerce: Diffusion and Impact of the Internet and E-Commerce in Germany (with Wolfgang Koenig and Roman Beck). Irvine, CA: CRITO, University of California at Irvine, 2003.

Globalization of E-Commerce: Environment and Policy in Germany (with Wolfgang Koenig and Roman Beck). Irvine, CA: CRITO, University of California at Irvine, 2002.

An Analysis of the Emerging Electronic Trading Network Market (with others). A Report prepared for the GIGA Information Group. Syracuse, NY: Syracuse University, Center for Digital Commerce, 2001.

Federal Information Policy and Management for Electronic Service Delivery (with Charles R., McClure, John Carlo Bertot, Mary McKenna, Joe Ryan, William E. Moen, Stacy B. Veeder.). Washington, DC: NTIS, PB94113313, December 21, 1992).

The National Information Infrastructure and Dual-Use Technology Transfer (with Slawomir J. Marcinkowski, Betsy Martens). Rome, NY: Rome Laboratory, RL-TR-97-15, June 1997.

Articles and Chapters

Taming the Social Network Jungle: From Web 2.0 to Social Media (with Dinah M. Mande and Jerry D. Wood). Proceedings of the 16 Americas Conference on Information Systems, (Lima, Peru), August 13-15, 2010.

The Customer Perspective of E-Service Quality: An empirical Study (with Samar I. Swaid). In Craig Standing (Ed.), Electronic Markets: Benefits, Costs and Risks. New York, NY: Palgrave Macmillan, 2009, pp. 36-61.

Information Quality Issues in the Mortgage Banking Industry (with Jerry Wood). Proceedings of the Fourteenth International Conference on Information Quality (ICIQ-09), November 7-8, 2009, Potsdam, Germany, pp 162-174.

Cooperation, coordination and trust in virtual teams: Insights from virtual games (with Korsgaard, M. Audrey, Picot, Arnold, Welpe, Isabelle A. and Assman, Jakob). In Bainbridge, William Sims (Ed.), Online Worlds: Convergence of the Real and the Virtual. London-Dordrecht-Heidelberg: Springer-Verlag, 2009, pp. 251-262.

An analysis of the adoption of RFID Standards in the Consumer Electronics Industry (with Jerry Wood and Yusuf Yiliyasi). The Eight Wuhan International Conference on E-Business, 2009, pp. 899-903.

Measuring the quality of e-service: Scale development and initial validation (with Swaid, Samar). Journal of Electronic Commerce Research, 2009, 10(1), pp. 13-28.(http://www.csulb.edu/journals/jecr/c_i.htm).

Open Access Publishing in Science: Why It Is Highly Appreciated But Rarely Used (with Florian Mann, Benedikt von Walter and Thomas Hess). Communications of the ACM, March 2009, 52(3) pp. 135-139.

Information, Organisation und Management (with Picot, Arnold and Reichwald, Ralf). In Piller, Frank (Ed.), Einführung in die Betriebswirtschaftslehre. Wiesbaden, Germany: Gabler, 2009, pp. 65-83.

Marktdynamik und Wettbewerb (with Picot, Arnold and Reichwald, Ralf). In Piller, Frank (Ed.), Einführung in die Betriebswirtschaftslehre. Wiesbaden, Germany: Gabler, 2009, pp. 85-133.

Was it Information Systems? In Kurbel, Karl et al. (Eds.), Enzyklopädie der Wirtschaftsinformatik Online-Lexikon. Munich, Germany: Oldenbourg Wissenschaftsverlag, 2008.

Explaining the Evolving Web – Mixing Technology with Pleasure (with Robert I. Benjamin and Johanna L. H. Birkland). Proceedings of the IFIP (International Federation for Information Processing) World Computer Congress, September 7-10, 2008, Milan, Italy.

E-Service loyalty: scale construction and initial validation (with Swaid, Samar). Proceedings of the 39th Annual Meeting of the Decision Science Institute, Baltimore, MD, November, 2008, pp. 2111-2116.

Web 2.0 and Beyond: Implications for Electronic Commerce (with Robert I. Benjamin and Johanna L. H. Birkland). Proceedings of the 10th International Conference on Electronic Commerce, August 19-22, 2008, Innsbruck, Austria, pp. 1-5.

The Computerization Movement in the US Home Mortgage Industry: Automated Underwriting from 1980 to 2004 (with Markus, M. Lynne, Andrew Dutta, and Charles W. Steinfield), in Ken Kraemer and Margaret Elliott (Eds.), Computerization Movements and Technology Diffusion: From Mainframes to Ubiquitous Computing, Medford, NY: Information Today, 2008, pp. 115-144.

Different Paths of Development of Two Information Systems Communities: A Comparative Study Based on Peer Interviews (with Ulrich Frank and Carola Schauer). Communications of the Association for Information Systems, 2008, 22(210, pp. 391-412 (Retrievable at: http://cais.aisnet.org/articles/22-21/default.asp?view=html).

Web 2.0: Disruptive Technology or Is Everything Miscellaneous? In Ard Huizing and Erik J. de Vries (Eds.), Information Management: Setting the Scene. Oxford, England and Amsterdam, The Netherlands: Elsevier Scientific Publishers, 2007, pp. 269-284.

Heineken Shows Benefits of Custom Collaboration (with Ziv Baida, Boriana Rukanova and Yao-Hua Tan). Supply Chain Management Review, November 2007, 11 (8), pp. 11-12.

eRegion Ermergence and Impact (with Jože Gricar, Yao-Hua Tan, and Doug Vogel). Electronic Markets: The International Journal, 2007, 17(4), pp. 223-240.

Mit Open Access in die wissenschaftliche Zukunft? - Eine neue Publikationsform zwischen hoher Wertschätzung und verhaltener Nutzung (with Florian Mann, Benedikt von Walter and Thomas Hess). BWL im Fokus, 2007, pp. 34-37.

Key Dimensions of E-Commerce Service Quality and its Relationships to Satisfaction and Loyalty (with Samar I. Swaid). Proceedings of the 20th Bled Electronic Commerce Conference, June 4-6, 2007, pp. 1-15.

E-Business Integration by SMEs in the Manufacturing Sector: A Data Envelopment AnalysisApproach (with Roman Beck and Wolfgang Koenig). In M. Gordon Hunter and Felix Tan (Eds.), Strategic Use of Information Technology for Global Organizations (Advances in Global Information Management, Vol. 6). Hershey, PA: IGI Global Publishing, 2007, pp. 201-217.

Promoting E-Business through Vertical Information Systems Standards: Lessons from the US Home Mortgage Industry (with Steinfield, C. W., Markus, M. L. and Minton, G.). In Shane Greenstein and Victor Stango (Eds.), Standards and Public Policy. Cambridge, England: Cambridge University Press, 2007, pp. 160-207.

Determinants of Future Market Success. In Arnold Picot et al. (Eds.), The Future of Telecommunications Industries. Heidelberg, Germany: Springer, 2006, pp. 118-127.

Germany: A “Fast Follower” of E-Commerce Technologies and Practices (with Wolfgang Koenig and Roman Beck). In Kenneth L. Kraemer, Jason Dedrick, Nigel P. Melville and Kevin Zhu (Eds.), Global e-Commerce: Impacts of National Environment and Policy. Cambridge, England: Cambridge University Press, 2006, pp. 141-172.

Standards, Collective Action and IS Development-Vertical Information Systems Standards in the US Home Mortgage Industry (with M. Lynne Markus, Charles W. Steinfield and Gabe Minton). MIS Quarterly, Special Issue on Standards and Standardization, 2006, 30, pp. 439-465 [‘Best Paper published in MIS Quarterly Award in 2006’ and ‘One of Best Information Systems Publications in 2006’ Award by the Senior Information Systems Consortium, ICIS, Montreal, December 2007].

MSIS 2006: Model Curriculum and Guidelines for Graduate Degree Programs in Information Systems. (with John T. Gorgone, Paul Gray, Edward A. Stohr and Joseph S. Valacich). Communications of the Association for Information Systems, 2006, Volume 17, Article 1.

Vertical Industry Information Technology Standards and Standardization. Wigand, R., Markus, M. L., and Steinfield, C. W. (Eds.). Focus Theme Section of Electronic Markets: The International Journal, 2006, 15 (4), pp. 285-392.

Preface to the Focus Theme Section: Vertical Industry Information Technology Standards and Standardization. Wigand, R., Markus, M. L., and Steinfield, C. W. (Eds.) Focus Theme Section of Electronic Markets: The International Journal, 2006, 15 (4), pp. 285-288.

A Conceptual Model of Electronic Service Quality from the Perception of Internet Shoppers (with Samar Swaid). In Proceedings of ISOne World 2006 Conference, Las Vegas, NV.

Information Technology and Industry Change: View from an Industry Level of Analysis. Sawyer, S., Wigand, R. and Iacono, S. (Eds.). Special Issue of Journal of Information Technology, 20 (4), December, 2005, 211-258.

The Efficient Usage of E-Commerce: the Backbone of Globalization (with Roman Beck and Wolfgang Koenig). Proceedings of CODE 2005: Conference on Digital Environments, Shanghai, China, July 29-31, 2005.

Preface to the Special Issue: Information Technology and Industry Change: View from an Industry Level of Analysis. (with Susanne Iacono) Journal of Information Technology, 20 (4), December, 2005, 211-212.

Redefining Access: Uses and Roles of Information and Communication Technologies in the US Residential Real Estate Industry from 1995 to 2005. (with Steve Sawyer and Kevin Crowston) Journal of Information Technology, 20 (4), December, 2005, 213-223.

Exploring Interorganizational Systems at the Industry Level of Analysis: Evidence from the US Home Mortgage Industry (with Steinfield, C. W. and Markus, M. L.) Journal of Information Technology, 20 (4), December, 2005, 224-233.

IT Standards Choices and Industry Structure Outcomes: The Case of the United States Home Mortgage Industry. (with Steinfield, C. and Markus, M. L.) Journal of Management Information Systems, 22 (2), Fall, 2005, 165-191.

MSIS 2006 Curriculum Preview. (with John T. Gorgone, Paul Gray, Edward A. Stohr, Joseph S. Valacich). Communications of the AIS, 2005, Vol. 2005, Issue 15, pp. 544-554.

Globalization and E-Business Application: Adoption and Usage in a Global Context. (with Beck, Roman, Franke, Jochen, and Koenig, Wolfgang). In Proceedings of the 11th Annual Americas Conference on Information Systems, Association for Information Systems, Omaha, Nebraska, August 13, 2005.

Impacts of Vertical IS Standards: The Case of the US Home Mortgage Industry. (with Steinfield, C. and Markus, M. L.). In Proceedings of the 38th HICSS Conference, Big Island, Hawai’i, January 3-6, 2005. (nominated for best paper in track award)

The Diffusion and Efficient Use of Electronic Commerce among Small and Medium-sized Enterprises: An International Three-Industry Survey (with Roman Beck and Wolfgang Koenig). Electronic Markets: The International Journal, 2005, 15(1), pp. 38-52.

Integration of E-Commerce by SMEs in the Manufacturing Sector: A Data Envelopment Analysis Approach (with Roman Beck and Wolfgang Koenig). Journal of Global Information Management (Special Edition – Information Technology in Small Business), 2005, 13(3), pp. 20-32.

Introduction to the Special Issue: Identity Management, Value Webs, and Business Models in the Networked Economy (Special Issue Co-editor with Yao-Hua Tan). International Journal of Electronic Commerce, 2005, 9(3), pp. 7-9.

Globalization Effects and Electronic Commerce (Special Issue Co-editor with Kenneth Kraemer). Electronic Markets: The International Journal of Electronic Commerce & Business Media, 2004, 14(1), pp. 1-69.

Globalization and E-Commerce: Diffusion and Impacts of the Internet and E-Commercein Germany (with Wolfgang Koenig). I-WAYS, Digest of Electronic Commerce Policy and Regulation, 2004, 27, pp. 197–227.

European e-Commerce Policies in the Pioneering Days, the Gold Rush and the Post-Hype Era (with Kim Viborg Andersen, Roman Beck, Niels Bjørn-Andersen, and Eric Brousseau). Information Polity: The International Journal of Government and Democracy in the Information Age, 2004,9 (3-4), pp. 217-232.

ICT Enabled Virtual Collaboration through Trust (with Liaquat Hossain). Journal of Computer-Mediated Communication, 2004, 10(1), 22 pp.

Five Essential Developments of Future Electronic Markets and Electronic Commerce. Proceedings of the Sixth International Conference on Electronic Commerce, Delft, The Netherlands, October 25-27, 2004.

Understanding Knowledge Management, Sharing and Transfer Systems in Organizations (with Liaquat Hossain and Michael D’Eredita). Proceedings of the International Conference on Knowledge Management in Asia Pacific, December 7-8, 2004. Taiwan: National Taiwan University, 2004, pp. 139-149.

Trust for E-Business Management (with Liaquat Hossain). Proceedings of the Fourth International Conference on Electronic Business: Shaping Business Strategy in a Networked World, December 5-9, 2004. Beijing, China: Tsinghua University, International Academic Publishers, 2004, pp. 893-900.

Globalization (Editorial) (with Lucia Pavlikova, Beat F. Schmid and Kenneth Kraemer). Electronic Markets: The International Journal of Electronic Commerce & Business Media, 2004, 14(1), p. 1.

Introduction to ‘Globalization and Electronic Commerce’ Special Issue (with Kenneth Kraemer). Electronic Markets: The International Journal of Electronic Commerce & Business Media, 2004, 14(1), pp. 2-3.

Business-to-business Electronic Commerce: The Convergence of Relationships, Networked Supply Chains and Value Webs. In Preissl, Brigitte, Bouwman, Harry and Steinfield, Charles (Eds.). E-Life after the Dot Com Bust. Heidelberg, Germany: Physica Verlag, 2004, pp. 137-155.

Catharsis and Policy-Making: A Conceptual Sketch (with Younghoon Choi). International Review of Public Administration, 2004, 9(1), pp. 23-32.

The Evolution of Vertical IS Standards: Electronic Interchange Standards in the US Home Mortgage Industry (with M. Lynne Markus and Charles W. Steinfield). In John L. King and Kalle Lyytinen (Eds.). Proceedings of the Workshop on Standard Making: A Critical Research Frontier for Information Systems. Seattle, WA, December 12-14, 2003, pp. 80-91.

E-Commerce Business Models in the US Home Mortgage Industry (with M. Lynne Markus and Charles W. Steinfield). Milan, Italy: Proceedings of the STAR 2003 Conference: Socio-economic Trends Assessment for the Digital Revolution, November 14, 2003.

Emerging Electronic Markets at eBusiness Crossroads: Competitive and Regulatory Issues in the Electricity Industry. Prometheus: The Journal of Issues in Technological Change, Innovation, Information Economics, Communications and Science Policy (20th Anniversary Special Issue, invited article), 2003, 21(4), pp. 415-428.

Boundaries and Strategies in Electronic Commerce (Special Issue Co-editor with Claudia Loebbecke), International Journal of Electronic Commerce, 2003, 7(4).

Managing eBusiness Transformation (Special Issue Guest-Editor with Ali Farhoomand), European Journal of Information Systems, 2003, 12(4).

Agile Government and Global Market-Driven E-Commerce? – The Cases of Denmark, France and Germany (with Kim Viborg Andersen, Roman Beck, Eric Brosseau, Niels Bjørn-Andersen). Proceedings of the 24th International Conference on Information Systems (ICIS), Seattle, WA, December, 2003, pp. 167-180.

Electronic Commerce. Encyclopedia of International Media and Communications (Vol. 1). San Diego, CA: Academic Press/Elsevier Science, 2003, pp. 489-503.

eTransformation: Proceedings of the 16th Bled Electronic Commerce Conference (Co-editor with Yao-Hua Tan, Joze Gricar, A. Pucihar, T. Lunar). Bled, Slovenia, June 9-11, 2003.

Commercio elettronico: definizione, teoria e contesto. In Gottardi, Giorgio and Bolisani, Ettore (Eds.). Quale Futuro per il Commercio Elettronico? Un’analisi delle prospettive alla luce del dibattito internazionale. Milan, Italy: FrancoAngeli, 2003, pp. 98-119.

Facing the Music: Value-driven Electronic Markets, Networks and Value Webs in Economic Integration of Digital Products. In Becker, Eberhard, Buhse, Willms, Günnewig, Dirk and Rump, Niels (Eds.). Digital Rights Management: Technological, Economic, Legal and Political Aspects, Berlin: Springer Verlag, 2003, pp. 250-270.

Creating Value in E-Banking: Efficient Usage of E-Commerce Applications and Technology (with Roman Beck and Wolfgang Koenig). Proceedings of the Pacific Asia Conference on Information Systems (PACIS 2003), Adelaide, Australia, July, 2003.

The Efficient Usage of E-Commerce Applications by SMEs in Manufacturing Supply Chains: A Four Nation Comparison (with Roman Beck and Wolfgang Koenig). Proceedings of the Americas Conference on Information Systems (AMCIS 2003), Tampa, FL, August, 2003.

Evolving eBusiness Models: Lessons Learned from Two Industries (with Claudia Loebbecke). Proceedings of the eChallenges Conference, Bologna, Italy, October, 2003.

Understanding Virtual Collaboration through Structuration (with Liaquat Hossain). Proceedings of the Fourth European Conference on Knowledge Management, Oxford, England, September, 2003, pp. 475-484.

Beyond the Electronic Commerce Diffusion Race: Efficiency Prevails (with R. Beck and W. Konig).Proceedings of the XI. European Conference on Information Systems (ECIS), Naples, Italy, June, 2003.

The Social Embeddedness of Transactions: Evidence from the Residential Real Estate Industry (with S. Sawyer, K. Crowston, and M. Allbritton). The Information Society, 2003, 19, pp. 135-154.

Globalization and E-Commerce: Environment and Policy in Germany (with Wolfgang Koenig and Roman Beck). Communications of the Association for Information Systems, Vol. 10, 2003, pp. 33-72.

Globalization and E-Commerce II: Environment and Policy in Germany (with Wolfgang Koenig and Roman Beck). Communications of the Association for Information Systems (CAIS), Vol. 9, September, 2002.

eReality: Constructing the eEconomy. Proceedings of the 15th Bled Electronic Commerce Conference (Co-Editor with Claudia Loebbecke, Joze Gricar, A. Pucihar, G. Lenart). Bled, Slovenia, June 17-19, 2002.

Information and Communication Technologies in the Real Estate Industry: Results of a Pilot Survey (with K. Crowston, S. Sawyer and M. Allbritton). Proceedings of the Ninth European Conference on Information Systems, Bled, Slovenia, June 27-29, 2001, pp. 339-343.

Investigating the Interplay between Structure and Technology in the Real Estate Industry (with K. Crowston and S. Sawyer). Information, Technology and People, 14(2), 2001, pp. 163-183. [This paper received the 2002 Emerald Award for Highly Commended Paper by MCM Press.]

Information and Communication Technologies in the Real Estate Industry: Results of a Pilot Survey (with K. Crowston, S. Sawyer and M. Allbritton). Proceedings of the Ninth European Conference on Information Systems, Bled, Slovenia, June 27-29, 2001, pp. 339-343.

E-Trade Brokers: Wireless Access. Network Computing, January, 2001, 12(2), pp. 81-82.

How Do Information and Communication Technologies Reshape Work? Evidence from the Residential Real Estate Industry (with Kevin Crowston, Marcel Albritton and Steve Sawyer). Proceedings of the International Conference on Information Systems (ICIS), December, 2000.

MSIS 2000 Model Curriculum and Guidelines for Graduate Degree Programs in Information Systems (with John T. Gorgone and others). The Data Base for Advances in Information Systems, 2000, 31(1), pp. 1-48.

Exploring Web Users’ Flow Experiences (with H. Chen and M. S. Nilan). Information, Technology and People, 2000, 13 (4), pp. 263-281.

ICT in the real estate industry: Agents and social capital (with S. Sawyer and K. Crowston) In: Advances In Social Informatics and Information Systems Track, Proceedings of the Americas Conference on Information Systems. Milwaukee, WI, 1999 [Selected as Best Paper].

Real Estate War in Cyberspace: An Emerging Electronic Market? (with K. Crowston). International Journal of Electronic Markets, 1999, 9(1-2), pp. 1-8 [Available at: http://crowston.syr.edu/real-estate/empaper.pdf].

The Interplay between Structure and Technology: Investigating the Roles of Information Technologies in the Residential Real Estate Industry (with K. Crowston and S. Sawyer). Proceedings of the Academy of Management, Chicago, IL: 1999.

Optimal Experience of Web Activities (with H. Chen and M. S. Nilan). Computers in Human Behavior, 1999, 15 (5), pp. 585-608.

Auswirkungen von Informationstechnologie auf den Unternehmenserfolg [Profit Impact of Information Technology] (with T. Weitzendorf). Information Management, 1999, 1.

Use of the Web for Electronic Commerce in Real Estate (with K. Crowston). Proceedings of the Association for Information Systems, 1998. [Available at: http://florin.syr.edu/~crowston/real-estate/ais.phtml].

An Exploration of Web Users’ Internal Experiences: Application of the Experience Sampling Method to the Web Environment (with S. Chen and M. Nilan). In H. Maurer and R. G. Olson (Eds.), Proceedings of WebNet 98—World Conference of the WWW, Internet, & Intranet, Orlando, FL (Nov. 7-12, 1998), 1998.

Optimal Flow Experience in Web Navigation (with S. Chen and M. Nilan). In Effective Utilization and Management of Emerging Information Technologies. Proceedings of the 9th Information Resources Management Association International Conference, Boston, Massachusetts. Hershey, PA: Idea Group Publishing, 1998, pp. 633-636.

Minding Their Own Business: Broadcast Network News Coverage of the Telecommunications Act of 1996 (with J. L. McQuivey). Communications: European Journal of Communication Research, 1998, 23(2), pp. 175-187.

Electronic Commerce: Definition, Theory and Context. The Information Society, 1997, 13 (3), pp. 1-16.

Electronic Data Interchange: A Transaction Cost Perspective. EDI Forum, 1997, 10(1), pp. 60-65.

Electronic Commerce and User-Based Design of a Web Site: Targeting the Technology Transfer Audience, (with Marcinkowski, S.J., Martens, B.V., and Plonisch, I.). Journal of Technology Transfer, 1997, 22(1), pp. 19-28 (This article received the 1997 Lang Rosen Silver Award chosen by a Technology Transfer Society and Journal of Technology Transfer review board for excellence in technology transfer content and writing.).

Guest Editor. Special Issue on Electronic Commerce. The Information Society, 1997, 13 (3).Virtual Organization: Enablers and Boundaries of an Emerging Organizational Form (with T. Imamura). Proceedings of the Americas Conference on Information Systems, August 15-17, 1997, pp. 423-425.

Targeting the Technology Transfer Audience: User-Based Design of a Web Site (with Marcinkowski, S.J., Martens, B.V., and Plonisch, I.). Proceedings of the Technology Transfer Society, 1996, pp. 99-108.

Electronic Commerce: Effects on Electronic Markets (with Robert I. Benjamin). Journal of Computer-Mediated Communication, 1996, 1(3) [Available at: http://shum.huji.ac.il/jcmc/jcmc.html].

Doing Business on the Internet. The Business Journal, 1995 9(24), 3-5.

Electronic Commerce and Reduced Transactions Costs: Firms’ Migration Into Highly Interconnected Electronic Markets. Electronic Markets, 1995, 16/17, 1-5.

Electronic Markets and Virtual Value Chains on the Information Superhighway (with Robert Benjamin). Sloan Management Review, 1995, 36(2), 62-72.

Media, Channels and Medical Prevention. Communications: The European Journal of Communication, 1995, 20(2/3), 201-217.

Technology Transfer on the Internet and On the World Wide Web (with S.J. Marcinkowski, I. Plonisch). Proceedings of the Dual-Use Technologies and Applications Conference, Utica/Rome, NY, May 22-25, 1995, pp. 58-63.

Technology Transfer via University Research Parks. Proceedings of the 1994 IEEE Dual-Use Technologies and Applications Conference, SUNY Institute of Technology at Utica/Rome, NY, May, 1995.

Electronic Data Interchange in the United States of America: Selected Issues and Trends. In Kilian, W. et al., Electronic Date Interchange aus ökonomischer und juristischer Sicht: Forschungsbericht zu dem von der Volkswagenstiftung geförderten Forschungsprojekt ELTRADO (Elektronische Transaktionen von Dokumenten zwischen Organisationen)–mit Beiträgen von Amelia H. Boss und Rolf T. Wigand zur Situation von EDI in den USA. Baden-Baden, Germany: Nomos Verlagsgesellschaft, 1994, 369-391.

Health Information Dissemination in the Information Age: Media, Messages and Roles. Communications: The European Journal of Communication, 1994, 19(2-3), 209-222.

Federal Information Resources Management: New Challenges for the Nineties (with Ryan, J. et al.). Government Information Quarterly, 1994, 11 (3), 301-314.

Informationstechnologie im Einklang mit Erfolgsfaktoren–Eine Fallstudie in einem US-amerikanischen Produktionsunternehmen [Information Technology and Success Factors—A Case Study in a U. S. Manufacturing Firm] (with Thomas Weitzendorf). Information Management, 1993, 2, 46-50.

Federal Information Policy and Management of Electronic Service Delivery (with Charles McClure, C.R. et al.). Report presented to the Office of Technology Assessment, U.S. Congress, Washington, DC, 1993. [Many sections of this report appeared verbatim in: U.S. Congress, Office of Technology Assessment, Making Government Work: Electronic Delivery of Federal Services, OTA-TCT-578 (Washington, DC: U.S. Government Printing Office, September 1993).]

Electronic Delivery of Federal Government Services: Policy Issues and Recommendations (with McClure, D.R. et al.). In Bonzi, Susan (Ed.), Proceedings of the 56th Annual Meeting of the American Society for Information Science, 30. Medford, NJ: Learned Information, 1993, pp. 39-49.

Electronic Data Interchange: Selected Issues and Trends (with Travica, B. et al.). In Bonzi, Susan (Ed.), Proceedings of the 56th Annual Meeting of the American Society for Information Science, 30. Medford, NJ: Learned Information, 1993.

U. S. Federal Laboratories’ Technology Transfer Information Environment (with Igor G. Plonisch). Proceedings of the Annual ORSA/TIMS Conference. Phoenix, AZ, 1993.

Cost-benefit Analysis on the Information-gathering Regulated by the Paperwork ReductionAct 1980: Arguments for Its Feasibility and a Reconsideration of the Burden Box Approach (with Thomas Weitzendorf). In Institutes for Information Processing Report Series. Graz, Austria: University of Graz Press, 1991, 309, 1-23.

Cost-benefit Analysis of Personal Computer Productivity (with Thomas Weitzendorf). In Institute for Information Processing Report Series. Graz, Austria: University of Graz Press, 1991, 304, 1-16.

Tasks and Decisions: A Suggested Model to Demonstrate Benefits of Information Technology (with Thomas Weitzendorf). In Institute for Information Processing Report Series. Graz, Austria: University of Graz Press, 1991, 320, 1-19.

Gemeinsamkeit statt Zweisamkeit: Telefonkonferenzen und Party Lines. Telefon und Gesellschaft: Beiträge zu einer Soziologie der Telefonkommunikation. Berlin: Wissenschaftsverlag Volker Spiess, 1990, 243-254.

Entwicklung der Büroautomatisierung in den USA [The Development of Office Automation in the USA]. In Dieter B. Pressmar (ed.), Büroautomation. Wiesbaden, Germany: Verlag Gabler, 1990, 51 63.

The Information Society: Recurring Questions. In Brent D. Ruben and Leah A. Lievrouw (eds.), Information and Behavior: Mediation, Information, and Communication. New Brunswick, NJ: Transaction Publishers, 1990, 295 319.

University and Microelectronics Industry: the Phoenix, Arizona, Study. In F. Williams and D. V. Gibson (eds.), Technology Transfer: A Communication Perspective. Newbury Park, CA: SAGE, 1990, 132 152.

The Trouble with Change (with E. French). In N. L. Henry (ed.) Doing Public Administration (third edition). Boston, MA: Allyn & Bacon, 1991, 27 44.

Grundsätze für die erfolgreiche Einführung des Informationsmanagements [Principles for the Successful Introduction of Information Management] (Keynote address). Proceedings of the European Congress on Strategic Information Management, 1989, 7 33.

Interdisziplinäres für den CIO. Computerwoche, 1989, 1, 40.Inter organizational Communication and Technology Transfer: Industry Government University Linkages (with Gary L. Frankwick). International Journal of Technology Management, 1989, 4(1), 63 76.

Integrated Services Digital Networks: Concepts, Policies, and Emerging Issues. Journal of Communication, 1988, 38(1), 29 49. [Reprinted in Przekazy i Opinie (Messages and Opinions), 1989, excerpted in Future Survey, 1988, 10(9), 13 14.

Communication Network Analysis: A History and Overview. In Gerald Goldhaber and George Barnett (eds.), Handbook of Organizational Communication. Norwood, NJ: Ablex, 1988, 319 358.

Transborder Data Flow, Informatics, and National Policies. Global Ties Through Information. Washington, DC: Special Libraries Association, 1988.

The Witte Report: Restructuring of Germany’s PTT. Telecommunications Policy, 1988, 12(2), 184 188.

High Technology Development in the Phoenix Area: Taming the Desert. In Raymond W. Smilor, George Kozmetsky and David V. Gibson (eds.), Creating the Technopolis: Linking Technology Commercialization and Economic Development. Cambridge, MA: Ballinger Publishing, 1988, 185 202.

Fünf Grundsätze für die erfolgreiche Einführung des Informations Managements [Five Principles for the Successful Introduction of Information Management]. Information Management, 1988, 3(2), 24 30.

Integrated Telecommunications, Networking, and Distributed Data Processing. In Jack Rabin and Ed Jackowski (eds.), Handbook of Information Systems and Resource Management. New York: Marcel Dekker, 1988, 293 321.

Germany’s New Telecommunication Frontier: Shaping an Information Society Through New Communication Technology and Information Policy. In William H. Dutton, Jay G. Blumler and Kenneth L. Kraemer (eds.), Wired Cities: Shaping the Future of Communications. Boston, MA: G. K. Hall, 1987, 287 302.

Industry University Technology Transfer in Microelectronics (with Judith K. Larsen). Policy Studies Review – Review of Policy Research, 1987, 6(3), 584 595.

Satellite Communication: Policy and Regulatory Issues. In B. Dervin and M. Voigt (eds.), Progress in Communication Sciences, Volume VIII. Norwood, NJ: Ablex, 1987, 231 262.

Communication Analysis as an Organizational Tool: Current Trends in the USA. Proceedings of the Third European Congress of Office Systems and Information Management. Munich: CW CSE Verlag, 1986, 256 301.

Communication Climate and Its Role in Organizations (with Jim Dillard and Frank Boster). Communications: European Journal of Communication, 1986, 12(2), 83 101.

Electronic Leisure: Video Game Usage and the Communication Climate in Video Arcades (with Steven E. Borstelmann and Franklin J. Boster). In Margaret L. McLaughlin (ed.), Communication Yearbook (Vol. 9). Beverly Hills, CA: SAGE, 1986, 275 293.

Substituting Communication for Transportation. Global Mobility, 1986, 3, 1 8.

Corporate Transborder Data Flow and National Policy in Developing Countries (with Carrie Shipley and Dwayne Shipley). In Brent D. Ruben (ed.), Information and Behavior, Vol. 1, New Brunswick, NJ: Transaction Publishers, 1985, 455 480.

Integrated Communications and Work Efficiency: Impacts on Organizational Structure and Power. Information Services and Use, 1985, 5, 241 258. Reprinted in E. Witte and W. Kaiser (eds.), Integrated Communications. New York Berlin Heidelberg: Springer Verlag, 1985, 122 148.

Information Flow and Work Productivity Through Integrated Information Technology. In Otis W. Baskin and Leslie J. Sullivan (eds.), Proceedings of the NASA Conference on R & D Productivity: New Challenges for the U. S. Space Program. Houston, TX: NASA/Johnson Space Center, University of Houston Clear Lake, AIAA and the American Productivity Center, 1985, 289 309.

Transborder Data Flow: Its Impact on Business and Government. Information Management Review, 1985, 1(2), 55 65.

Transborder Data Flow, Informatics, and National Policies. Journal of Communication, 1984, 34(1), 153 175. (Reprinted in: Overseas Information Reading, U. S. Agency for International Development, 1985; and in International Computer Law, 1985.)University Industry Technology Transfer. Arizona Labor Market Newsletter, 1985, 9(6), 1 9.

Integrated Services Digital Network for Germany. Telecommunications Policy, 1985, 9(1), 32.Direct Satellite Broadcasting: A Case of Appropriate Technology? In Mathew Betz, PatrickMcGowan and Rolf T. Wigand (eds.), Choice, Technology, and Development. Durham, NC: Duke University Press, 1984, 121 143.

Social and Public Policy Implications of Communication Satellites. In Paul Anaejionu, Nathan C. Goldman and Philip J. Meeks (eds.) Space and Society: Challenges and Choices. San Diego, CA: American Astronautical Society, 1984, 221 259.Direct Satellite Broadcasting: Definitions and Prospects. In George Gerbner and Marsha Siefert (eds.), World Communications: A Handbook. New York: Longman Publishers, 1984, 183 187.

Policy Implications of National Direct Satellite Broadcasting Systems. In B. El Hadidy and E.E. Horne (eds.), Infrastructure of an Information Society. Amsterdam, The Netherlands: North Holland Publishing, 1984, 153 176.

Deregulation in der amerikanischen Kommunikationsindustrie. Media Perspektiven, 1983, 6, 429 471.

Broadcast Satellites in Europe. Satellite Communications, 1983, 7(4), 20 25.

Direct Satellite Broadcasting: Selected Social Implications. In Michael Burgoon (ed.), Communication Yearbook 6. Beverly Hills, CA: SAGE Publications, 1982, 250 288. (This article was also abstracted by the Clearinghouse on Development Communication, Washington, D.C., 1983, and was added to Control Data Corporation’s DEVELOP data base.)

The Communication Industry in Economic Integration: The Case of West Germany. Social Networks An International Journal of Structural Analysis, 1982, 4(1), 47 79.

Policy Issues of Direct Satellite Broadcasting, In Charles M. Chafer et al. (Eds.), Space Shuttle Derived Technologies. Washington, DC: Georgetown University Press, 1982, 122 149.

Communication Network Analysis: A Computerized Tool for Organization Development and the Analysis of Large Social Systems. In G.J. Klir (ed.), Basic and Applied General Systems Research. New York: Elsevier North Holland, 1982.

Communication Among International Organizations. In W. E. Arnold et al., (eds.), Organizational Communication. Dubuque, IA: Gorsuch Scarisbrick, 1981.

Communication and Cultural Development: A Multidimensional Analysis (with G. A. Barnett). Human Organization, 1981, 40(4), 330 337.

Satellitenkommunikation: Die heutige Situation in Nordamerika. Media Perspektiven, 1980, 7, 445 456.

The Direct Satellite Connection: Definitions and Prospects (Invited lead article, Symposium on Direct Satellite Broadcasting). Journal of Communication, 1980, 30(2), 140 146. (This article was abstracted for International Political Science Abstracts, was reprinted in the U.S. Department of State International Communication Agency’s Overseas Information Program, 1983; was abstracted by the Clearinghouse on Development Communication, Washington, DC, 1983; was added to Control Data Corporation’s DEVELOP data base, 1983; and was reprinted in Charles M. Firestone (ed.), 1983 Communications Law Symposium Resource Manual on International Satellite Television. Los Angeles: School of Law, University of California at Los Angeles, 1983, as well as in George Gerbner and Marsha Siefert (eds.) World Communications Handbook, New York: Longman, 1984, 183 187).

The Analysis of Communication Networks in Organizations. The Journal of the Communication Association of the Pacific, 1979, 7(2), 55 77.

Diskussionsbericht. Communications International Journal of Communication Research, 1979, 5 (2 3), 287 299.

A Model of Interorganizational Communication among Complex Organizations. In K. Krippendorff (ed.), Communication and Control in Society. New York: Gordon & Breach, 1979, 367 387. (Portions of this chapter are reprinted in Arthur G. Bedeian, Organizations: Theory and Analysis. First and Second Edition. (Hinsdale, IL: Dryden Press, 1980).

A Dynamic Model of Interactions among Complex Organizations within an Organization set. In R. Trappl et al., (eds.), Progress in Cybernetics and Systems Research. Washington, DC: Hemisphere Publishing, 1978, Vol. 5, 32 37.

Some Recent Developments in Organizational Communication: Network Analysis A Systemic Representation of Communication Relationships. Communications International Journal of Communication Research, 1977, 3(2), 181 200.

A Cybernetic Model of Communication and Interorganizational Relationships among Complex Organizations. Proceedings of the Eighth International Congress on Cybernetics, 1977, 8, 463 480.

Communication Network Analysis in Urban Development. In W. E. Arnold et al., (eds.), Urban Communication Survival in the City. Cambridge, MA: Winthrop, 1977, 137 170.

Partitioning Communication Networks: A Computerized Approach Toward the Analysis and Development of Large Social Systems. Proceedings of the International Convention of the Association for Educational Data Systems, 1976, 537 545.

La Comunicación vs. la Jerarquía [Communication vs. the Hierarchy]. Nonotza – IBM Revista de Difusión Cientifica, Tecnología y Cultura, 1976, 2(5), 17 26.

The Effects of Emotion-Arousing Events on Children’s Learning from TV News (with Akiba A. Cohen and Randall P. Harrison). Jouralism Quarterly, 1976, 53(2), 204-210.

Papers Presented

I have presented over 200 papers at national and international conventions, congresses, and meetings (e.g., the annual meetings of the Association for Information Systems, International Conference on Information Systems, Hawaii International Conference on Systems Sciences, International Communication Association, Bled International Conference on Electronic Commerce, European Conference on Information Systems, American Society for Information Science, the American Association for the Advancement of Science, the Academy of Management). During the past fifteen years these papers focused on topics concerning electronic commerce, electronic markets, electronic data interchange, the productivity paradox, web-based flow experiences, the information society, uses of the telephone, technology transfer, technology policy, information privacy, satellite communication, office automation, telecommuting, communication integration, European communication policy, interorganizational communication, information management, strategic information management, information technology assessment, information policy, communication networks, wireless communication, the Internet, the World Wide Web, transborder data flow, effects of newer communication technology, electronic commerce and IT diffusion, Web 2.0 developments, and others. Recent papers were presented at the following conferences: ICIS, ECIS, PACIS, AMCIS, Bled International Electronic Commerce Conference, MISQ Workshop on Standards, Federal Reserve Chicago Workshop on Standards, German Institute for Economic Research (DIW) Berlin Workshops on Electronic Commerce, and others.

Book Reviews

Over 60 book reviews have been published since 1975 by: Business Horizons, Communicontents, Communications; Internationale Zeitschrift für Kommunikations for schung (Communications International Journal of Communication Research), Electronic Markets, Information Management Review, Interface, Information, Processing and Management, Journal of Communication, Policy Currents, Policy Studies Review, Public Administration Review, Random Bits, Social Networks, Systems, Letter Technology Studies, Telecommunications Policy, Transnational Data and Communications Report

Editorial Positions and Activities

2007-present, Associate Editor and member, Editorial Board, International Journal of Electronic Trade.

2002-present, member, Editorial Board, Trends in Communication.

2000-present, member, Editorial Board, Zeitschrift für Wirtschaftsinformatik.

1999-present, member, Editorial Board, Electronic Journal of Organizational Virtualness.

1998-present, member, Editorial Board, Communications of the AIS.

2006. Vertical Industry Information Technology Standards and Standardization. Wigand, R., Markus, M. L., and Steinfield, C. W. (Guest Eds.). Focus Theme Section of Electronic Markets: The International Journal, 2006, 15 (4), pp. 285-392.

2005. Introduction to the Special Issue: Identity Management, Value Webs, and Business Models in the Networked Economy (Special Issue Co-editor with Yao-Hua Tan). International Journal of Electronic Commerce, 2005, 9(3), pp. 7-9.

2005. Information Technology and Industry Change: View from an Industry Level of Analysis. Sawyer, S., Wigand, R. and Iacono, S. (Guest Eds.). Special Issue of Journal of Information Technology, 20 (4), December, 2005, 211-258.

2003-2004, Guest Co-Editor with Ken Kraemer, Special Issue ‘Globalization Effects and ElectronicCommerce’, Electronic Markets, 2004, 14(1), pp. 1-69.

2003-present, member, Editorial Board, Information Systems and e-Business Management.2003, Guest Co-Editor with Claudia Loebbecke, Special Issue ‘Boundaries and Strategies inElectronic Commerce’, International Journal of Electronic Commerce, 2003, 7(4), pp. 7-150.

2003, Co-editor with Yao-Hua Tan, Joze Gricar, A. Pucihar, T. Lunar. eTransformation: Proceedings of the 16th Bled Electronic Commerce Conference. Bled, Slovenia, June 9-11, 2003.

2003, Managing eBusiness Transformation (Special Issue Guest-Editor with Ali Farhoomand), European Journal of Information Systems, 2003, 12(4).

2002, Co-Editor with Claudia Loebbecke, Joze Gricar, A. Pucihar, G. Lenart, eReality: Constructingthe eEconomy. Proceedings of the 15th Bled Electronic Commerce Conference, Bled, Slovenia, June 1719, 2002.

2002-2006, Associate Editor, European Journal of Information Systems.1997. Guest Editor. Special Issue on Electronic Commerce. The Information Society, 1997, 13 (3).

1995-present, member, Editorial Board, Electronic Markets: The International Journal.1995-present, Associate Editor, The Information Society.

1995-present, Contributing Editor, Member, Editorial Board, Journal of Internet Banking andCommerce.

1984 present, Member, Editorial Board, Advances in Telematics.

1983 present, Member, Editorial Board, Transnational Data and Communications Report: TheInternational Information Economy Monthly.

1982 present, Member, Editorial Board, Information and Behavior.

1980 present, Consulting Editor, Journal of Communication.

1977 present, Member, Scientific Advisory Board, Communications European Journal of Communication Research.

1977 2002, Editor and Co-Editor of Communications Europäische Zeitschrift für Kommunikationsforschung (Communications European Journal of Communication Research).

1996-2002, member, Editorial Board, Journal of Broadcasting & Electronic Media.

1996-2000, member, Editorial Board, Journal of Technology Transfer.

1994-1996, Member, Editorial Board, Technology Studies.

1995-1997, Guest Editor, Special Issue on Electronic Commerce, The Information Society.

1994-1996, Associate Editor, Technology Studies.

1982-1994, Member, Editorial Board, Systems Research.1982 1994, Member, Editorial Board, Systemsletter.

1984-1993, Member, Editorial Board, Telecommunications Policy.

1987-1990, Editor, International Column, ICA Newsletter.

1981-1988, Member, Editorial Board, Communication Yearbook.

1985-1987, Member, Editorial Board, International Journal of High Technology Marketing.

1979-1982, Editorial Board Member, Social Networks.

1975-1979, Editor of Systemsletter, a publication of the Information Systems Division, International Communication Association.

1987-1990, Member, Editorial Board, Information Management Review.

1987-1992, Member, Editorial Board, Management Communication Quarterly: An International Journal.

Review Board Member/Reviewer for Journals

International Journal of Electronic Trade, 2007-present.

Information Systems Research, 2005-present.

Journal of Organizational Computing and Electronic Commerce, 2005-present.

Communications of the ACM, 2005-present.

Information Systems and e-Business Management, 2002–present.

Management Science, 2002-present.

European Journal of Information Systems, 2001-present.

International Journal of Electronic Commerce, 2000-present.

Strategic Information Systems, 1999-present.

IFIP World Computer Congress, 2001-present.

Communications of the AIS (CAIS), 1998-present.

Journal of the Association for Information Systems (JAIS), 1998-present.

The International Journal of Strategic Information Systems, 1998-present.

Information Systems Management, 1997-present.

WIRTSCHAFTSINFORMATIK, 1997-present.

Sloan Management Review, 1997-present.

International Conference on Information Systems, 1997-present.

Evaluation Research, 1995-present.

Journal of Public Administration: Research and Theory, 1994-present.

Journal of Technology Transfer, 1989-present.

MIS Quarterly, 1988-present.

The Information Society, 1988-present.

International Studies Quarterly, 1987-present.

Management Communication Quarterly, 1987-present.

Computer Decisions, 1987-present.

Policy Studies Review, 1980-present.

Journal of Broadcasting and Electronic Media, 1986-present.

Datamation, 1986-present.

Journal of the American Society for Information Science, 1985-present.

Communication Monographs, 1985-present.

Communication Research, 1985-present.

Human Communication Research, 1984-present.

Telecommunications Policy, 1984-present.

Transnational Data and Communications Report: The International Information Economy Monthly, 1983-present.

Systems Research, 1982-present.

Journal of Communication, 1980-present.

Human Organization, 1979-present.

Social Networks: An International Journal of Structural Analysis, 1978-present.

Communications: European Journal of Communication Research, 1977-present.

Technology Studies, 1994-1996.

Information Management Review, 1987-1993.

International Journal of High Technology Marketing, 1985-1987.

Editorial Board Member/Reviewer for Book Series, Yearbooks

Series in Business Informatics Know-How (Schriftenreihe “Erfahrungswissen Wirtschaftsinformatik”, ESV Verlag, Berlin, 2002-present.

Series in Information Age Economics, Springer Verlag, Berlin, 1998-present.

Series in Information Systems, John Wiley & Sons, Ltd., Chichester, England, 1996-present.

Series in Communication: Emerging Perspectives, Ablex Publishing, Norwood, NJ, 1997-present.

Series in Organizational Communication, Ablex Publishing, Norwood, NJ, 1990-present.

Studies in Technological Innovation and Human Resources, Walter de Gruyter, Berlin and New York, 1988-present.

Information and Behavior, Transaction Publishers, New Brunswick, NJ, 1983-present.

Communication Yearbook, SAGE Publications, Newbury Park, CA, 1981-present.

Quantitative Applications in the Social Sciences Series, SAGE Publications, Newbury Park, CA, 1980-present.

Board of Directors Member/Review Board Member/Reviewer for Organizations

The Rand Corporation, Arlington, VA, 2007-present.

Qatar National Research Fund, Qatar Foundation, Doha, Qatar, 2007-present.

UrbanFilter.com, New York, NY, 2000-present.

Cell Strategy, Bonn and Munich, Germany, and Stockholm, Sweden, 2000-present.

PowerGasSmart, Syracuse, NY, 1999-present.

Virtual-Organization.Net, University of Bern, Switzerland, 1998-present.

International Conference on Information Systems (ICIS), 1997-present.

Association for Information Systems, 1996-present.

Fund for the Advancement of Scientific Research, Vienna, Austria, 1995-present.

ICA Foundation, Dallas, TX, 1991-present.

National Institutes of Health, Bethesda, MD, 1991-present.

National Cancer Institute, Bethesda, MD, 1991-present.

American Council on Education, 1991-present.

Social Sciences and Humanities Research Council of Canada, Ottawa, Canada, 1985-present.

Bundesministerium für Forschung und Technologie (Federal Ministry for Research and Technology), Bonn, Germany, 1985-present.

Office of Technology Assessment, U.S. Congress, Washington, DC, 1984-1996.

International Social Science Council, Paris, France, 1981-present.

Deutsche Forschungsgemeinschaft e. V. (German NSF), Bonn, Germany, 1980-present.

Council for International Exchange of Scholars, Fulbright Awards, Washington, DC, 1979-present.

National Science Foundation, various divisions, Washington, DC, 1978-present.

Wilson International Center for Scholars, Washington, DC, 1978-present.

Exxon Education Foundation, New York, NY, 1977-present.

ERIC, 1976-1985.

Honors, Awards, Recognitions, Etc.

June and December, 2007, “Best Paper published in MIS Quarterly Award in 2006” and December 2007, “One of Best Publications in Information Systems Journals of 2006 Award” by the Senior Information Systems Consortium, ICIS, for: Standards, Collective Action and IS Development-Vertical Information Systems Standards in the US Home Mortgage Industry (with M. Lynne Markus, Charles W. Steinfield and Gabe Minton). MIS Quarterly, Special Issue on Standards and Standardization, 2006, 30, pp. 439-465.

Summer, 2003, held the invited Ludwig Erhard Distinguished Visiting Professorship at the University of Bayreuth, Bayreuth, Germany. [Ludwig Erhard was Germany’s first post-WWII Minister of Trade and Commerce, accredited with having created the Wirtschaftswunder, i.e. the German Economic Miracle.]

2002, Investigating the Interplay between Structure and Technology in the Real Estate Industry (with K. Crowston and S. Sawyer). Information, Technology and People, 14(2), 2001, pp. 163-183. [This paper received the 2002 Emerald Award for Highly Commended Paper by MCM Press.]

2002, elected to full membership, Sigma Xi – The Scientific Research Society

1997-present, Information, Organization and Management: Expanding Markets and Corporate Boundaries, (first author, with Arnold Picot and Ralf Reichwald). Chichester, England: John Wiley & Sons, Ltd., 1997. [Listed as a recommended selection as a Best Business Book in the Forbes Book Club by Forbes Magazine, 1997 to present.]

1997-2000 and 2004-2006, invited member, Joint Association for Information Systems/Association for Computing Machinery Committee for Master’s Curriculum in Information Systems.

1997, Electronic Commerce and User-Based Design of a Web Site: Targeting the Technology Transfer Audience, (with Marcinkowski, S.J., Martens, B.V., and Plonisch, I.). Journal of Technology Transfer, 1997, 22(1), pp. 19-28 (This article received the 1997 Lang Rosen Silver Award chosen by a Technology Transfer Society and Journal of Technology Transfer review board for excellence in technology transfer content and writing.).

1994, invited to apply for the SEL-ALCATEL Distinguished Visiting Professorship at the University of Darmstadt, Germany1990, elected to the Honor Society of Phi Kappa Phi.

1990, recipient of Excellence in Research Award, School of Public Affairs, Arizona State University.

1990, invited to apply for the Visiting Professorship in Technology and Innovation Management, Forschungstelle für Technologie und Innovationsmanagement, Institut für Betriebswirtschaftslehre, Christian Albrechts Universität zu Kiel (University of Kiel), Federal Republic of Germany.

1988, recipient of Excellence in Research Award, School of Public Affairs, Arizona State University.

1985 and 1987, invited to apply for the Foundation Professorship in Interdisciplinary Studies in Technology (funded by the SEL ITT Foundation for Technical and Economic Communication Research and the German Foundation for Science) at the University of Darmstadt, Federal Republic of Germany.

1979, recipient of ‘Certificate of Commendation’ by the Mayor of the City of Phoenix for productivity improvement.

1978, invited by the Council for International Exchange of Scholars, Washington, D.C., to apply for a Fulbright Lectureship in Mexico.

1975, Top Four Papers, International Communication Association, Organizational Communication Division, “The Communication Industry in Economic Integration: The Case of West Germany,” Chicago.

1974, Distinguished Visiting Professor, Universidad Iberoamericana, Mexico City, Mexico.1974, Research Fellowship, National Science Foundation.

1974, Research Fellowship, Computer Institute for Social Science Research, Michigan State University.

1967-1972, recipient of Don Belding International Scholarship.

1971, University Fellowship for best Master’s Thesis proposal at Texas Tech University.

1966-1970, grant recipient of the Carl Duisberg Society, Cologne, Federal Republic of Germany.

Service and Professional Activities

Selected University Service at the University of Arkansas at Little Rock

Chair, Task Force on Transportation. A Call for Regional Leadership: Public Transit in Central Arkansas (A Report). September, 2003.

Member, Search Committee for Dean of College of Business, 2004-2006.

Chair, Search Committee for Director of Public Services, Ottenheimer Library, 2007.

Selected University Service at Syracuse University

Member, Meredith Professorship Selection Committee, 1999-2002.

Chair, Intellectual Property Committee, 1993-2002.

Senior Research Fellow, Maxwell School, Center for Technology and Information Policy, 1992-2002.

Member, Master’s Degree in Engineering Management Committee, 1992-2002.

Wrote proposal for a new Master’s degree program in Telecommunications and Network Management, presented and “sold” proposal politically at all levels within Syracuse University, the regional telecommunications industry and with the New York State Department of Education. The 2002 enrollment was 85 students.

Chair, Search Committee for Dean of the School of Information Studies, 1994-1995.

Member, Chancellor’s Task Force to Develop Guiding Principles for the Long-Range Budget Plan of Syracuse University, 1994-1995.

Member, Chancellor’s Task Force on Market Disparities, 1993-1994.

Member, Board of Graduate Studies, 1993-1994.

Advisory Board Membership

Office Automation Advisory Board, Electronic Office Management and Technology, Inc., Pennsauken, NJ, 1981-2002.

Arizona State University, Center for Office Automation Research, College of Business, 1988 1995.

Arizona State University, Transportation Center of Excellence, College of Engineering and Applied Sciences, 1982-1995.

Arizona State University, Faculty Associate, Center for Integrated Manufacturing (CIM), 1988-1995.

Arizona Transportation Research Center, Arizona Department of Transportation, 1980-1995.

Doctorate in Communication Interdisciplinary Executive Committee, Arizona State University, 1980-1992.

Doctorate in Public Administration (DPA), Executive Committee, Arizona State University,1982-1992.

Dean’s Advisory Committee, College of Public Programs, Arizona State University, 1980-1986.

Northwestern Regional Educational Laboratory, National Research and Development Exchange, Portland, OR, 1978-1985.

Productivity Institute, Arizona State University, 1979-1985.

Community/Pro Bono Service

The Wall Street Journal Opinion Leaders Research Panel, 2005-present.

ICIS Executive Workshop, presented on Electronic Commerce, Helsinki, Finland, 1998.

Congressional Research Service, Library of Congress, Washington, D.C., 1982-present.

United States Information Agency (International Communications Agency), U.S. Department of State, Washington, D.C., 1981-present.

The Electronic Office, Pennsauken, NY, 1981-present.

Consultant to Fayetteville-Manlius School District Information Technology Plan, 1994-1997.

Arizona State University Research Park, Tempe, AZ, 1985-1995.

Arizona State Department of Commerce, Phoenix, AZ, 1985-1995.

Phoenix Economic Growth Corporation, Phoenix, AZ, 1985-1995.

Arizona Transportation Research Center, Arizona Department of Transportation, Phoenix, AZ, 1980-1985.

Expert Witness, Congressional Hearing by the House Committee on Science, Space and Technology, November, 1993.

Human Resources Laboratory, U.S. Air Force, Williams AFB, Arizona, 1988-1993.

Association of Business Executives (Member), Phoenix, AZ, 1981-1991.

Subcommittee on the Development of ISDN in the United States, Europe, and Japan, HouseSubcommittee on Telecommunications and Finance, U.S. Congress, Washington, DC, 1989-1990.

Office of Technology Assessment, U.S. Congress. Reviewer and consultant for Critical Connections: Communication for the Future, 1988-1990.

Office of Technology Assessment, U. S. Congress, Washington, DC. Reviewer and consultant for Automating America’s Offices, 1984-1985.

Evaluation Study of the Electronic Messaging System within the Maricopa County CommunityCollege District, Phoenix, AZ, 1983-1985.

Arizona State Department of Economic Development, Division of Developmental Disabilities, Phoenix, AZ, 1984-1985.

Federal Bureau of Investigation, Washington, DC, 1985.Maricopa County Human Resources Department, Phoenix, AZ, 1985.

City of Prescott, Prescott, AZ, 1985 1986.March of Dimes Foundation, Phoenix, AZ, 1985.

Arizona State Department of Administration, Division of Weights and Measures, 1985-1986.

Arizona Highways, Arizona Department of Transportation, Phoenix, AZ, 1983-1984.

Governor’s Science, Engineering and Technology Advisory Council, Telecommunications Policy Task Force (Member), Phoenix, AZ, 1981-1982.

Telecommunications in the Year 2000 Task Force (Member), Rutgers The State University of New Jersey, New Brunswick, N.J., 1981-1982.

Arizona State Department of Education, Communication and Productivity Project, Phoenix, AZ, 1981.

Drafted the State of Arizona Telecommunications Policy, October, 1981.Fire Department, City of Phoenix, 1980.

Arizona State University Alumni Office, Tempe, AZ, 1980 1981.Southwest Border Regional Commission, Tucson, AZ, 1980-1981.

Arizona State Department of Health Services, Division of Behavioral Health Services, Phoenix, AZ, 1978-1979.

Eisenhower Consortium for Western Environmental Forestry Research, 1978 1979.Arizona State Commission on Solar Energy, Phoenix, AZ, 1977-1978.

Arizona State Hospital, Phoenix, AZ, 1976 1978.United States Department of Agriculture, Washington, D.C., 1977.

United States Army Corps of Engineers, Phoenix, AZ, 1976.

Consulting

Acxiom, Inc., Little Rock, AR, 2006-present.

Heineken, N.V., Amsterdam, The Netherlands, 2006-present.

The New York Times, CCI System, 2004-present.

Economic & Social Research Council, Research Priorities Board, Swindon, Great Britain, 2002-present.

Cell Strategies and Cell Network, Munich, Bonn and Stockholm, 2000-present.

European Commission, General Directorate, Electronic Commerce, Brussels, 2000-present.

German National Science Foundation (Deutsche Forschungsgemeinschaft, Bonn, Germany, 1986-present.

National Institutes of Health, Washington, DC 1992-present.

Münchner Kreis, Munich, Federal Republic of Germany, 1983-present.

National Science Foundation, Washington, D.C., 1979-present.

UrbanFilter.com, New York, NY, 2000-2004.

Forester Research, 2002-2004.

PowerGasSmart, Syracuse, NY 1999-2004.

The Wall Street Journal, 1999-2002.

LeGrand, Inc., New London, CT and Syracuse, NY, 1999-2002.

Center for Electronic Commerce, Industrial Technology Institute, Ann Arbor, MI, 1996-2000.

Automotive Industry Action Group (AIAG), 1996-1998.

ALCATEL SEL AG, Stuttgart, Germany, 1994-1999.

Rome Laboratory, Rome, NY, 1993-2001.

Corning, Inc., Corning, NY, 1989-2000.

Steuben Glass, Inc., Corning, NY, 1989-2001.

U. S. Air Force, San Antonio, TX, 1988-1989.

San Antonio Research Park, San Antonio, TX, 1988-1989.

Ministry for International Trade and Industry, Government of Japan, Tokyo, Japan, 1987-1989.

Arizona Department of Economic Security, Phoenix, AZ, 1985-1989.

International Irrigation Management Institute, Kandy, Sri Lanka, 1985-1990.

Wilson Learning Corporation, Minneapolis, MN., 1983.

Ministry for Research and Technology, Germany, Bonn, Federal Republic of Germany, 1982-1983.

Ministry for Research and Technology, Germany, Bonn, Federal Republic of Germany, 1982-1983.

Motorola Government Electronics Division, Inc., Scottsdale, AZ, 1982-1983.

Tucson Economic Development Corporation, Tucson, AZ, 1982-1984.

Applied Systems Analysis, Research Institute, The University of Dayton, Dayton, OH, 1982.

FBI Academy, Federal Bureau of Investigations, U.S. Department of Justice, Quantico, VA, 1982.

Embassy of Sweden, Office of Science and Technology, Washington, D.C., 1981-1982.

Multinational Agribusiness Systems, Inc., Washington, D.C., 1980-1982.

Garrett Turbine Engine Company, Phoenix, AZ, 1981-1982.

Rockwell International Headquarters, Dallas, TX, 1981, 1985.

United States Air Force, Human Resources Laboratories, San Antonio, TX, 1981.

American Telephone and Telegraph Corporation (AT&T), Basking Ridge, NJ, 1980-1982.

Interstar Satellite Systems, Inc., Chatsworth, CA, 1980-1981.

Honeywell Large Information Systems Division, Inc., Phoenix, AZ, 1980-1981.

Kappa Systems, Inc., Arlington, VA, 1979-1981.

U HAUL International, Inc., Phoenix, AZ, 1979-1981.

Budget Rent A Car of Southern California, Inc., Van Nuys, CA, 1979.

Arizona Department of Health Services, Phoenix, AZ, 1979.

Equitable General Insurance Company, Fort Worth, TX, 1979.

Arcosanti, Cordes Junction, AZ, 1979.

Northwest Regional Educational Laboratory, Portland, OR, 1978-1980.

Motorola Advisory Council, Motorola, Inc., Phoenix, AZ, 1977.

Arizona State Department of Education, Phoenix, AZ, 1977.

City of Phoenix, Human Relations Department, Phoenix, AZ, 1975.

Detroit Public Schools, Detroit, MI, 1975.

IBM de México, S. A., Mexico City, Mexico, 1974-1975.

Banco Nacional de México, S. A., Mexico City, Mexico, 1974-1975.

Anderson Clayton, S. A., Mexico City, Mexico, 1974-1975.

Instituto Mexicano del Seguro Social, Mexico City, Mexico, 1974-1975.

Agency for International Development, U.S. Department of State, Washington, D.C., 1972-1975.

Department of Agriculture, State of Victoria, Melbourne, Australia, 1974.

Ford World Headquarters, Personnel Research, Detroit, MI, 1973.

Chase Manhattan Bank, New York, NY, 1973.

Herman Miller, Inc., Grand Rapids, MI, 1973.

Offices Held in Professional Societies/Service to the Profession

Invited Member, The CIO Summit (Visionaries and Executive in Information Technology Management, 2007-present.

Invited member, ICIS (International Conference on Information Systems) OrganizingCommittee, 2003, 2005.

Invited member, Conference Organizing Committee, Organization Behavior Sessions, Americas Conference of the Association for Information Systems Annual Conference, Long Beach,CA, August, 2000.

Invited member, ICIS (International Conference on Information Systems) OrganizingCommittee, 1998.

Invited member, Joint Association for Information Systems/Association for Computing Machinery Committee for Master’s Curriculum in Information Systems, 1998-present.

Member, Society for Information Management, Working Group on Electronic Commerce, 1997-present.

Member, Information Industry Association, Committee on Electronic Commerce, 1996-present.

Co-Founder, Central New York Chapter, Society for Information Management, 1992.

Member, Commission on Organizational Communication Curricula, International Communication Association, 1978-present.

Member, Committee on Organizational Auditing Coordination, International CommunicationAssociation,1977-present.

Member, Annual Transportation Research Conference Coordinating Committee, Arizona Transportation Research Center, Arizona Department of Transportation, Phoenix, AZ, 1980-1992.

Representative of the International Communication Association to the American Association forthe Advancement of Science (AAAS), 1984-1990, 1994-present.

Member, Publications Committee, International Communication Association, 1980-1987.

Chair, Publications Committee, International Communication Association, 1984-1987.

Member, Board of Directors, American Society for Cybernetics, 1979-1983.

Chair, Information Systems Division, International Communication Association, 1983-1985.

Vice President, International Communication Association, 1983-1985.

Member, Board of Directors, International Communication Association, 1983-1985.

Member, Annual Conference Program Planning Committee, International Communication Association, 1983-1985.

Co Organizer (with Brian Foster), Social Networks Conference of the International Network for Social Network Analysis, Tempe, AZ, February, 1984.

Co Organizer (with Government of Canada and American Society for Cybernetics), International Cybernetics Conference, Toronto, 1984.

Co Organizer (with the Communications Satellite Corporation, International Telecommunications Satellite Organization, American Institute of Aeronautics and Astronautics, IEEE Aerospace and Electronic Systems Society, IEEE Communication Society), Sixth International Conference on Digital Satellite Communications, Phoenix, AZ, September,1983.

Co Organizer (with E. Witte), Congress on ‘Office Communication Key to Improved Productivity’; Münchner Kreis, Munich, Federal Republic of Germany, May, 1983.

Vice Chairperson, Information Systems Division, International Communication Association, 1981-1983.

Chair, Presidential Search and Officer Nomination Committee, International CommunicationAssociation, 1981-1982.

Vice President, American Cybernetics Association, 1977-1979.

Membership in Professional and Scientific Societies

Academy of Management

American Association for the Advancement of Science

American Communication Association

American Cybernetics Association

American Society for Information Science and Technology

Association for Information Systems

Association for Computing Machinery

Association Internationale de Cybernétique (1975-2001)

Deutsche Gesellschaft für Kommunikationsforschung

International Communication Association

International Network for Social Network Analysis

Internet Society

National Communication Association

Münchner KreisPhi Kappa Phi – The Honor Society

Sigma Xi – The Scientific Research Society

Society for Information Management