FAQs

Who can use the UALR Guardian app?


UALR Guardian can be used by all students, faculty, and staff on any UALR campus. When setting up the UALR Guardian app on your smartphone you will use your UALR email address to register.

How does UALR Guardian work?


UALR Guardian transforms your mobile phone into a personal emergency communication device at the press of a button. When you initiate communication to University Police from the application, the software tells the dispatcher who you are and potentially where you’re located (when setting up the app, you will need to choose yes to geolocation). Dispatchers can also see a profile containing critical response details such as a photo and vital statistics that help them respond immediately and accurately to your emergency. In addition, the Safety Timer function allows you to activate a virtual escort when you cross campus.

It is important to note that no information about you is available to be viewed until you have activated UALR Guardian, either by calling the immediate activation line, sending a tip through the Eyewitness feature, or by having your Safety Timer expire.

Where can I use UALR Guardian?

The Safety Timer feature that connects to University Police can be used on UALR’s main campus as well as the Bowen Law School.  The default Guardian is University Police, which means if you set a Safety Timer that goes off, dispatchers will be notified. You can also set up additional Guardians who can be invited via your phone’s Contacts.

The features of the app will work off-campus; however, if you have an emergency at an off-campus location you should dial 911. The Send a Tip feature is for campus locations only, and isn’t to be used for emergencies.

Is UALR Guardian always tracking me?

No, your privacy is of utmost importance. You can only be located if you have asked for help and UALR Guardian is only enabled when you choose to activate an alarm on your phone.

Will my family or friends be able to track me?

No, only University Police will have access to your information and only when you allow it.

What is a Smart911 Profile?

With UALR Guardian, you can build a unique personal profile that instantly provides University Police dispatchers with critical information when you use the UALR Guardian app. All the information you provide is 100% optional and is seen only by highly trained dispatchers only when you request assistance. The information will help dispatchers locate you and respond quickly to your emergency. This profile can be accessed and edited through the application or at Smart911.com.

What should I include in my Smart911 profile?

The more information you provide, the more University Police knows if they need to assist you in an emergency. At a minimum, your address (home and school), your physical description and a recent photo are great places to start. If you have a particular health issue or other personal safety concern, you can include that information as well. YOU decide what YOU provide.

Is my Smart911 Profile secure?

Yes. Rave Mobile Safety (the provider of Smart911 and UALR Guardian) uses the latest in security technologies and processes to ensure that all of your information is kept secure and private. Rave undergoes regular security audits to ensure the information security of data. Your profile can only be viewed by Public Safety when your timer expires, send a tip or you dial 911.

Can I change my phone number?

If you change your cell phone number, you should log into your Smart911 account and update your profile with your new mobile number. You will not be asked to create a new profile; however, this is the perfect time to review your existing profile, and confirm the remainder of the information is up to date.

Your new phone number will also be updated when you sign into your UALR profile when you download and set up UALR Guardian on your new phone.

How much will this service cost me?

Registration and use of UALR Guardian is free of charge to all students, faculty, and staff. The only costs are those paid by the user directly to their cellphone provider.

Does UALR Guardian work with all cell phone providers?

The basic profile features of UALR Guardian work on any iPhone or Android smartphone running on any U.S.-based mobile carrier network with the app installed on it. UALR Guardian can locate most devices on the AT&T, Nextel, Sprint and Verizon networks.

UALR Guardian works with any mobile phone, on practically any carrier. If UALR Guardian cannot determine your phone’s location, all other profile information will be made available to Public Safety when you use UALR Guardian.

Will I be exposed to spam messages and advertisements?

No. Your cell phone will receive only one text message that provides you with a confirmation number indicating that your cell phone has been registered. No other advertisements or spam will be sent to your cell phone from Guardian.

What can I do if someone forces me to turn off UALR Guardian?

Guardian includes a false deactivation code to alert University Police, which is one number higher than your PIN. For example, if your PIN is 1234, you may enter 1235. Guardian will appear to turn off normally, but UALR Public Safety will be alerted. Please refer to your Guardian profile page under the “Learn More” tab.

Can I still contact University Police if I don’t use this app?

Absolutely! When on campus, you can contact University Police at 501.569.3400. When you are off-campus, you will want to use 9-1-1.

What if I forget to turn off the UALR Guardian timer?

When using the timer the user receives a reminder message at 5 minutes and 1 minute before expiring. If it expires, a call goes active immediately to University Police dispatch, and they can call your cell phone. The call also displays the PIN used to set the time, and dispatch can verify if the person on the phone is the registered user or is in distress.

Can family members register for UALR Guardian?

No, the system is for current UALR students, faculty, and staff only. However, remember that ANYONE can always call UALR Department of Public Safety at 501.569.3400 or 9-1-1 in case of an emergency.

Can certain factors affect the carrier reported location accuracy?

Yes. Factors include, but are not limited to: whether or not you are calling from inside a building or a “dead spot”; the strength of your cell signal, such as proximity of cell towers or satellites; whether or not your phone is GPS enabled and, the type and quality of your phone, carrier and signal.