Remote Proctoring

Testing Services offers remote proctoring, free of charge, only to UA Little Rock students.

Students


Important

  1. It is critical that you download the RPnow software that was created specifically for UA Little Rock. The RPnow website software will NOT work! You will not be able to select your professor or exam from the standard download on the RPnow site. Check the URL address to make sure the words referring to UA Little Rock appear:
  2. Do NOT make an appointment for Testing Services’ lab.
    • If you are testing remotely, you will not be testing in the computer lab so you do not need an appointment for the lab. Lab appointments are for those who will physically test in the computer lab in the Student Services Center.
  3. Remember to allow plenty of time to conduct all of the RPnow preliminaries in addition your allotted exam time.
    • For example, let us say your exam is scheduled to end at 11:59 p.m. You have 120 minutes to complete it. You begin your RPnow set-up on your computer at 9:40 p.m. It takes you 20 minutes to set-up. You try to begin your test at 10:00 p.m., but RPnow will not let it start. This is because you now have 119 minutes instead of the 120. It does not matter that you feel you can complete the test in 60 minutes. RPnow has been set to require the total 120 minutes be available to you.


What is remote proctoring/testing?


Remote proctoring is designed to provide educators and students, in the UA Little Rock distance learning environments, an efficient, and convenient solution that delivers, on-demand, proctored exams. This enables students to test online, anytime, anywhere, and with integrity. Students may take their exams from the convenience of their own homes rather than traveling to campus or another location.

May I use RPnow?


Remote testing is available to UA Little Rock students. Your professor determines if remote testing is appropriate for your course.

Fee


There is no test fee for UA Little Rock students to use RPnow.

How to set-up RPnow

 

  1. Visit this RPnow website which has been created specifically for UA Little Rock students.
  2. Make sure the URL starts with: “http://universityofarkansaslittlerock.remoteproctor.com/“, which will indicate your are at the correct location. This is only part of the very long URL.
  3. View the video.
  4. Install RPnow.
  5. Perform the computer, mic, and video checks.
    • You should now be ready to begin your selections for your exam.
  6. Select the “University of Arkansas at Little Rock” from the drop-down menu and confirm you have selected the correct institution.
    • You will be able to select your professor, exam, and begin your test. If you cannot find UA Little Rock, your professor, or your exam from the drop-down menu, you may have downloaded the incorrect software. You may need to uninstall the generic RPnow software and install the correct software specifically created for UA Little Rock.
  7. Remember that government-issued photo identification or a UA Little Rock Identification Card is required to test. A military ID may NOT be used. Federal Law prohibits the copying of a military ID or a CAC card (common access card) per Title 18, U.S. Code, Part I, Chapter 33, Section 701.
  8. You may also refer to the RPnow Student Guide.


Troubleshooting RPnow

  1. Cannot find UA Little Rock in the drop down menu:
  2. RPnow asks for a password but you don’t have one:
    • Insert the password by clicking the small green button at the top of the screen labeled “Insert Password”. Passwords are not sent to students. Professors provide passwords to Testing Services personnel, who then enter them into RPnow.
  3. Cannot login in to your test:
    • Has the time frame for your test started?
      • Professors designate specific days and times that a test may be taken. Double check your instructions from your professor to learn if the window to test has opened or closed.
    • Has the time frame expired? Did you start your test too late?
        For example, your exam is scheduled to end at 12 midnight and you have 3 hours to complete it. You conduct all of the preliminaries, but do not actually start the test until 9:01 p.m. RPnow has been set-up to allow exactly 3 hours for your exam; not 2 hours and 59 minutes. You will be prevented from starting the exam. Be sure to allow plenty of time to perform the preliminaries in addition to your allotted test time.
  4. Check the settings on your antivirus. It may be blocking RPnow.
  5. Review the instructional video once more to make sure you are aware of all of the steps you must follow.
  6. If problems persist, call or email:


Rules and policy

Remote Proctor Now System Policy for online exams

UA Little Rock policy on the RPnow website

Objective: This policy outlines proctoring and examination security expectations for students when the Remote Proctor Now System is used for proctoring of online examinations.

Examinations in this course are proctored. You have chosen to use the Remote Proctor Now
System.

Process:

The Remote Proctor Now system will be used with online examinations as instructed by faculty.

  1. Students are required to establish identity following the procedures outlined in the Remote Proctor Now instructions.
  2. Students are responsible for self-testing the functionality of the system well in advance of all Remote Proctored exams in their courses, so that any troubleshooting that is required can be accomplished.

Test environment requirements:

The online testing environment should mimic the ‘in-class’ testing environment, and must conform to the following:
A quiet, secure, fully lighted room for the examination.

  • No other people in the room.
  • No communicating with anyone; with the exception of contact with a faculty member or support in an emergency. This includes the prohibition of cell phone use for any purpose.
  • No leaving the room.
  • Nothing except computer and external cameras on the desktop or tabletop – removal of all books, papers, notebooks, or other materials, unless specifically permitted in written guidelines for a particular examination.

Prohibited

Students are not allowed to use the following unless otherwise noted by the instructor/exam giver:

  • Excel
  • Word
  • PowerPoint
  • Calculator (online/computer or handheld devices)
  • Textbooks (online/computer or hardcopy books)
  • Notes (online/computer or hardcopy notes)
  • Pen and Paper (for the purpose of taking notes during exam)
  • Other websites

Additional set-up

  1. External cameras, when possible, should be placed on the lid of the laptop or where it will have a constant, uninterrupted view of the test taker.
    • No writing visible on the desk or walls.
    • No music playing
    • No other computers running in the exam room.
    • Headphones and ear buds are prohibited.
  2. Have the web-cam correctly positioned:
    • Web-cam must be focused on the individual taking exam at all times.
    • Nothing may cover the lens of the camera at any time during the exam.
  3. Lighting must be “daylight” quality and overhead is preferred, if at all possible. If overhead is not possible, the source should not be behind the student.

Remote Proctor Now works with a web-camera and microphone either built-in or attached to the computer. These devices identify the student and capture video and audio throughout the exam and upload it to SSI’s secure servers. This video will be used for the purpose of establishing, if any, suspicious activity that occurred during the test.

Generally, wherever the student chooses to take the exam, everything possible should be done to mimic a traditional proctored exam environment.

All exam videos can/will be reviewed by staff of The Office of Testing Services and the course faculty. Academic dishonesty is a violation of the code of student conduct. A student found responsible for cheating or other forms of academic dishonesty may receive a grade penalty and be referred to the Office of the Dean of Students (see Student Handbook).”

In general, students are encouraged to treat their personal exam location as if it was on campus.

Contact information for technical support:

  1. Blackboard support call the UA Little Rock IT Services Assistance Center at 501.916.3011 or http://ualr.edu/itservices/help/.
  2. Remote Proctor Now Support: 800.620.8739
  3. Agents within our call center will be available 24/7 to answer calls, but will only field basic questions—such as hitting the “Insert Exam Password” button, and navigating through the Authentication steps. All technical-based questions/issues will be escalated directly to L2 support and responded to from 8 a.m.-6 p.m. ET, Monday-Friday.

    • You need help with (or are getting errors when) you attempt Authentication.
    • Software cannot connect to camera or other errors occur.
    • Remember: Click “Insert Exam Password”.

Faculty

Faculty exam set-up


Setting up a test for remote proctoring using RPnow, is one of the first steps toward creating an exam submission for RegisterBlast. Create your exam or upload your question bank into the online course delivery system for your class:


Create your RegisterBlast account and exam submission


The deadline for a request submission is 14 working days PRIOR to the first test date.

Accommodated exam requests involve a slightly different procedure. Please refer to the Faculty accommodated exam submission page.

  1. If you do not have an account in the “Professor Module” of Register Blast, you must create one. This module has replaced Jotform, but is just as easy to use.
    • Go to the “Professor Module
    • Enter your first name, last name and email address
    • Create a password and confirm the password
    • Click the “enroll” button to complete the process
    • Testing Services has to approve your account creation before you can create an exam submission.
  2. Login to your account to begin your request.
  3. Enter the criteria you want Testing Services to follow such as the date your exam will begin and end, your complete contact information, password, course name, course acronym, number, section number, etc.
    • Be sure to check the remote proctoring button at the end of the form.
  4. Enter the criteria students must follow such as whether or not they must use remote proctoring, if a calculator is permitted and the type, open book, notes, if only one note card is permitted, scratch paper, reference materials such as a periodic table, etc.
  5. Your exam will be in one of the course delivery systems RPnow uses, so you will not upload a document.
  6. Submit.
  7. Communicate the information to your students.
  8. Inform your students that RPnow requires that they have an internet connection, webcam and microphone.
  9. Include the options students have such as they must test remotely, may test in Testing computer lab or remotely, that allowed materials include a programmable calculator, open book, scratch paper, periodic table, ear plugs, etc.


How your exam submission is processed

  1. Your exam submission will be received by Testing Services personnel on the
      proctor@ualr.edu listserv.
    • If you have specified that your students must test using only RPNow, your exam submission criteria will be entered only in RPnow.
    • You will communicate your exam options to your students and share the UA Little Rock link to RPnow that was created specifically for UA Little Rock.
    • Your students will view the RPnow instructional video, set-up their computer, and test at their convenience during the dates you have specified. RPnow will not let them test outside the window of dates and times you indicated.

Faculty must not make appointments for students.

If you encounter any difficulties, you may contact Testing Services: