ACOM 4357 “Communicating and Managing Difference” Learning Outcomes

Course Learning Outcomes

Upon completion of the course, students will be able to do the following.

  1. Explain key concepts relating to the Coordinated Management of Meaning theory.
  2. Explain ways Coordinated Management of Meaning promotes good communication with people who are different from ourselves.
  3. Cite key ideas from philosophy Martin Buber, and explain how these ideas impact good communication with all human beings.
  4. Review ways of giving “face” through Politeness Theory.
  5. Discuss Paulo Freire’s idea of “subject” and “object,” as it applies to action and reflection in communicating with the “other.”
  6. Articulate how attribution theory and stereotyping shape our view of the “other.”
  7. Articulate ways other aspects of human communication foster good relationships, including greeting behavior, listening, nonverbal communication, and response styles.
  8. Demonstrate a knowledge of how communication and managing difference coincide to build stronger relationships.
  9. Acknowledge a personal commitment to communicating in order to create better social worlds.
  10. Apply communication concepts to five areas of human difference:  race and ethnicity, social class, age, sexual orientation, and disability.
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