Allow ‘3rd party session cookies’ for Kaltura

Are you seeing the following error when attempting to view videos in your Blackboard courses?

“It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies.”

If so, you can follow these instructions in your web browser to allow cookies:

Google Chrome: click the ‘Lock’ icon next to the page url and select ‘cookies’ from the menu — check to make sure there aren’t any cookies listed under ‘Blocked.’

Select 'Cookies' from the 'View Site Information' menu in the Chrome address bar

Allow any cookies that appear in the list as 'blocked' for Blackboard

Firefox: click the shield icon next to the page url and turn enhanced tracking protection off for the site

Turn off 'Enhanced Tracking Protection' in the Firefox address bar

Safari: turn off the ‘Prevent Cross-site tracking’ option under ‘Safari > Preferences’ to avoid the error — remember to turn back on when browsing the web in general.

Turn off the 'Prevent Cross Site Tracking' option in Safari Preferences

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