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Employer Job Post : Entry # 17
About the Company
Company Name
Innovator Health
Company Website
https://www.innovatorhealth.com.
Contact Person
Allison Nicholas
Contact Email Address
allison.nicholas@metova.com
Contact Phone Number
5015698203
About the Position
About the Position
5015698203
Job Title
Technical Support Specialist
Majors that should apply:
  • Computer Science
  • Information Science
Type of Position
Full Time
Location of Position (city, state)
Little Rock
Salary
$40,000 - $60,000
Will you accept international applicants?
No
Brief Description of Position
Innovator Health is expanding and looking for a Technical Support Specialist capable of providing technical support to our customers across the US. The Technical Support Specialist will be a part of our Information Technology Team and will be responsible for resolving IT issues and effectively providing on-site and remote support.

The Technical Support Specialist will report to the Director of Information Technology and will complete the following tasks:
Provide end user support for desktop / end user I.T. hardware, software and network connected devices
Resolve end user help desk tickets such as computer hardware or software problems, new equipment setups and installations
Provide end user training as required
Locate and use technical information and / or assistance resources when required
Use various hand tools and diagnostic tools when required
Position requirements/qualifications
High School Diploma; up to 3 years related experience in job function and/or training
Excellent written and verbal communication skills including technical documentation
Experience with installing, configuring and administering a broad range of technologies including PCs, laptops and various phones and smart devices
Knowledge of cloud environment concepts and networked/distributed computing
Assist with special projects including upgrades and implementations as well as all departmental projects related to Telemedicine
Solid knowledge of video, unified collaboration tools and Microsoft Office
Basic I.T. desktop level setup and troubleshooting skills
Basic network configuration and troubleshooting skills
Ability to install Windows Operating Systems and configure browser applications/settings like Chrome, and Microsoft Edge
Basic to semi-advanced computer audio and video camera troubleshooting
Knowledge of creating, restoring, installing, and migrating hard drive images
Ability to configure and troubleshoot devices through the Device Manager
Must be detail oriented, able to adapt to changes quickly, use creativity to support a culture driven by continuous improvement, self directed and able to work with minimal supervision
Preferred Qualifications
Associates Degree
● Minimum 2 years experience in a Microsoft Windows Server and Network environment
● Microsoft Certified Professional MCP, A+/Network+ Certification
● Healthcare background
● Previous experience supervising, mentoring and training others
How to Apply
Send resumes to Allison Nicholas - allison.nicholas@metova.com