Personnel Management

Workforce Engagement

This course reviews the notion of engagement and the causes that provoke such state. Participants will have the opportunity to develop an action plan for elevating the dedication of employees to the unit’s goals.

Leading Others

This course addresses the methods involved in influencing others, especially in hierarchical relationships. Participants will be able to evaluate themselves with respect to said mechanisms and understand the steps necessary to improve their own influencing (leadership) skills.

Having Difficult Conversations

This course provides practical strategies for engaging in difficult conversations at work (e.g., performance reviews).  Strategies will be provided to have conversations over multiple platforms, both face-to-face and virtual.  Participants will leave with a toolbox of possible communication strategies to use when communicating challenging messages to individuals and groups.

Managing Conflicts

This course focuses on conflict strategies used to manage common types of issues in the workplace, related to interpersonal and group dynamics created over time. Practical ideas will be provided to help work through sticky issues on a variety of topics. Participants will also gain an understanding of their own conflict styles and other possible communication behaviors they can use when managing conflict.

Diversity Management

This course equips participants with a thorough understanding of how diversity influences human relationships. Participants will be exposed to best practices in dealing with diversity in organizations while also understanding their own limitations (e.g., biases) to manage diversity.


This course focuses on using Kim Scott’s Radical Candor approach to identify whether employees are rockstars or superstars, to co-create, through the power of effective questions, the professional development opportunities to best serve employee goals based on their career trajectory, and to enact radical candor as a mentorship foundation.

Emotional Intelligence

Emotions have the capacity to bring people together, but they also possess the ability to draw us apart. This course will discuss the role of emotions in the workplace and how we can become better leaders through understanding them. The goal of this workshop is to help leaders in business, government, communities, and small groups alike better understand, develop, and leverage emotional intelligence in their workplace. Facilitator-led discussions and activities will help you improve your emotional intelligence and put this new knowledge to work in your everyday personal and professional relationships.

Running an Effective Meeting

This course covers strategies for running effective in-person and/or virtual meetings, from setting up an agenda, to strategies to use to get multiple voices heard, to brainstorming solutions about problems, to making decisions collaboratively after discussion using decision-making tools.

Negotiation Skills

Managers who can forge consensus in complex situations generate significant value for their organizations, their communities, and for themselves. In this course, participants will learn the fundamental aspects of negotiation analysis and social behavior, develop a deeper understanding of negotiation as a dynamic process in which the interests, and even values of the parties often evolve significantly, and sharpen their analytic and interpersonal skills in unstructured situations.


For more information or to get started, use the link in the menu, or contact Dr. Otmar Varela at