General Technology Questions
I'm having trouble connecting to UALR-WiFi/UALR-IoT, what do I do?
Contact the Campus Living IT Assistance Center at 501.320.9990 or email CLiving-IT@ualr.edu. Please be as descriptive as possible in your email. It is very difficult to fix an issue when the only description is “my internet doesn’t work.” Detail exactly what you are trying to do when you experience the problem and include any error messages you receive. The more information you can give us, the quicker we can correct the issue you’re experiencing.
What devices can I bring with me to the residence halls?
You can bring pretty much any device you have at home EXCEPT for personal wireless access points and routers.
I've heard that I can get my own internet through Comcast.
As of Spring 2017, residents are no longer able to purchase their own internet service through Comcast. If you have questions, concerns, or issues with the wireless or wired network, contact the Campus Living IT Assistance Center.
Can I connect my smartTV to the residence hall network?
Yes. Click the following link and read through the instructions for connecting to UALR-IoT.
Can I bring/use a wireless router in my room?
The short answer is no. The wireless access points that comprise the wireless network in UA Little Rock Campus Living use one hundred percent of the available wireless radio spectrum. When students bring things like wireless routers and wireless access points, they emit their own radio signal that interferes with Campus Living’s wireless network. We refer to these devices as “rogue devices” or “rogue access points”. This interference makes it very difficult for students living in proximity to these rogue devices, to access the network. The more rogue devices there are, the more degraded the wireless signal becomes. Students, who run these devices, affect everyone around them. Running a rogue access point is a violation of the UA Little Rock Network Security Policy. If you own a wireless access point or wireless router, leave them at home.
Can I bring/use a wireless printer for my room?
Yes. As long as you have disabled the wireless function of the printer and use it wired only. These devices also emit their own radio signal that interferes with UALR-WiFi & UALR-IoT.
Can I have a wired only router or switch in my room?
Due to the recent upgrades to the wireless and wired networks, there is no need for these devices, please leave them at home.
Can I connect my game console to the residence hall network?
Absolutely! Simply follow the instructions for connecting to the UALR-IoT SSID and you’ll be all set.
Can I play World of Warcraft, Hearthstone, or other Blizzard games?
Yes. Over the last few semesters, Campus Living IT and UA Little Rock IT Services have worked together to make network changes that allow residents to play video games, stream movies/TV, and connect most devices to the residence hall wired and wireless networks. Go forth and quest!