Featured Stories – Information Technology Services https://ualr.edu/itservices University of Arkansas at Little Rock Mon, 24 Sep 2018 15:29:43 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.8 National attention for UA Little Rock’s campus-wide network refresh project https://ualr.edu/itservices/2018/09/12/national-attention-for-ua-little-rocks-campus-wide-network-refresh-project/ Wed, 12 Sep 2018 18:10:07 +0000 https://ualr.edu/itservices/?p=6168 Toggle, a national trade journal that highlights the vital role technology plays in a variety of companies and organizations, recently interviewed Thomas Bunton, Chief Information Officer for UA Little Rock, to discuss how the school has successfully overhauled its aging network. 

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Toggle, a national trade journal that highlights the vital role technology plays in a variety of companies and organizations, recently interviewed Thomas Bunton, Chief Information Officer for UA Little Rock, to discuss how the school has successfully overhauled its aging network.

Beginning in 2016, Bunton and multiple IT Services teams, initiated the planning and execution of a project designed to rebuild the wireless network by increasing the campus’ 450 wireless access points to more than 3,200.

The main goal of the project is to ensure that students have reliable internet access in dining facilities, classrooms, lecture halls and just about everywhere else on campus.

Currently, the teams have successfully revamped the network in all of the residence halls and 75% of the campus buildings, with an expected completion date by the end of the calendar year. The wireless-refresh-progress-map details the completed buildings (notated in green).

In addition to the WiFi upgrades, the modernized network allows UA Little Rock to better monitor and profile user devices with an improved guest user function that provides both easier access and tighter security measures for mobile devices, computers, televisions and IOT appliances.

Learn more by reading the outstanding article on the ‘toggle’ website.

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ITS student computer lab – assisted technology upgrades https://ualr.edu/itservices/2018/08/29/its-student-computer-lab-assisted-technology-upgrades/ Wed, 29 Aug 2018 14:22:24 +0000 https://ualr.edu/itservices/?p=6087 IT Services (ITS) recently partnered with the Chancellor’s Committee on the ADA (CADA) and the UA Little Rock Disability Resource Center (DRC) in their goal of working with the campus community to ensure that physical, curricular, and web environments are designed to be barrier-free to the extent possible. 

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IT Services (ITS) recently partnered with the Chancellor’s Committee on the ADA (CADA) and the UA Little Rock Disability Resource Center (DRC) in their goal of working with the campus community to ensure that physical, curricular, and web environments are designed to be barrier-free to the extent possible.

ITS operates a large student computer lab consisting of eighty computers located on the first floor of the Ottenheimer library. ITS has dedicated a portion of the lab to students with Assisted Technology (AT) requirements in an effort to accommodate their needs. Students who use alternative methods of communication rely on the lab to provide them with technology tools that enables them to complete their assignments and achieve academic success.   

Until recently, students with disabilities that require special technological equipment, shared time on a limited number of workstations that functioned with standard accessibility tools such as Jaws, Read Me, Magic, Dragon, and more.

Overflow issues were common and caused the lab to rotate an average of four students per hour with usage often exceeding capacity during peak hours. This scenario led to frustrations and lowered student success.

With funding from ITS and CADA, along with guidance from DRC, the AT lab has been has upgraded and refreshed prior to the Fall of 2018 to provide the best learning experience for all students, regardless of any challenges they may face. Outdated AT equipment was replaced and some additional tools recommended by DRC, were added.

The improvements include:

  • Nine new desktop computers capable of handling AT software
  • Two additional copies of Dragon Naturally Speaking software
  • A text-to-speech scanner to quickly convert printed text to spoken speech (SARA CE)
  • A refreshable braille display (Focus 40 Blue – 5th Generation)

These upgrades have empowered ITS to help students with AT needs obtain the resources they desire in a quick and efficient manner. ITS is working closely with DRC to provide staff training on how to use the existing and new accessibility tools to best fulfill the needs of AT students.

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Welcome new students – learn how to use campus WiFi https://ualr.edu/itservices/2018/08/14/welcome-new-students-learn-how-to-use-campus-wifi/ Tue, 14 Aug 2018 20:24:37 +0000 https://ualr.edu/itservices/?p=6004 IT Services welcomes our new students to the Fall 2018 semester! 

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IT Services welcomes our new students to the Fall 2018 semester!

The wireless network provides current students, recent graduates, current employees, and UA Little Rock guests, with access to both campus and internet services. Wireless network services are also available on the Bowen School of Law and Benton Center campuses.  

To learn more about campus wireless services and how to get connected, visit the IT Services website where you will find easy to follow instructions, frequently asked questions, and contact information.  

UA Little Rock has invested more than $5 million to improve the university’s core network environment which consists of technology that originally was implemented in 2008.

Over the course of the late summer and into early fall, 39 buildings have been converted over to the new wireless network and more than 1,800 wireless access points (WAPS) have been installed.

Users are experiencing greatly increased wireless speed and coverage in the upgraded buildings.

The project continues to move forward with many more buildings on the UA Little Rock campus scheduled for upgrades. Keep checking the IT Services website for the latest information on  progress.

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Update: Significant wireless network upgrades continue across campus https://ualr.edu/itservices/2018/07/31/wireless-network-upgrades-underway-across-campus/ Tue, 31 Jul 2018 14:30:46 +0000 https://ualr.edu/itservices/?p=5259 UA Little Rock has invested more than $5 million to improve the university’s core network environment which consists of technology that originally was implemented in 2008. 

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UA Little Rock has invested more than $5 million to improve the university’s core network environment which consists of technology that originally was implemented in 2008.

IT Services has been working diligently to upgrade the campus network with current technology to support the university’s teaching and research missions, both now and into the future. An immediate goal is to provide campus users a modern, wireless networking environment that is sufficient to support faculty, researchers, student, and staff needs.

Benefits of Upgrade

  • Significant improvement in capacity and coverage
  • Improved wireless to the latest 802.11ac standard 500Mbps (was 54 Mbps)
  • Faster Edge to Distribution link speeds now 10Gbps (was 1Gbps)
  • Redundant edge switch uplinks (all edge switches has 2 uplinks)
  • Improved wired edge port speed to 1Gbps (was 100Mbps)
  • Power redundancy for POE (Power Over Ethernet) devices
  • Uninterruptible Power Supplies (UPS) throughout the network to provide for network stability

Progress Report  (July 31, 2018)

  • A year ago on July 31, 2017, UA Little Rock received the first of many truckloads of network equipment, kicking off a 5 million dollar project to completely modernize the network.
  • Over the course of late summer and into early fall, nearly 5,000 sf of warehouse space was occupied to store, inventory, and stage new equipment.  
  • 37 buildings have been converted over to the new wireless network in a matter of only 30 weeks and 1,800 Access points have been installed
  • A state of the art network core has been designed and deployed, and 2 sets of next generation firewalls have been configured and installed.  
  • Everyone in ITS has played a considerable and important role, from unloading equipment, configuring hardware, supporting users, updating the website, sending tweets, checking system status after firewall changes, to paying our bills and tracking invoices.

Project Schedule (Subject to revisions based on wiring contractor availability)

Windgate Center of Art & Design Completed
Donaghey Student Center Completed
Ottenheimer Library Completed
ETAS Completed
EIT Completed
Ross Completed
Dickinson Completed
Stabler Completed
Law School Completed
East Hall Completed
North Hall Completed
South Hall Completed
West Hall Completed
University Village phase 1 Completed
University Village phase 2 Completed
Speech / HR / Print Shop/ Communications/Procurement Completed
University Plaza Completed
SUA Completed
SUB Completed
Nursing Completed
Reynolds College of Business (RBUS) Completed
Fribourgh Hall Completed
Student Services Center Completed
Center for Performing Arts Completed
SCLB (includes Earth Science) Completed
Bailey Alumni & Friends Center Completed
Jack Stephens Center Completed
Administration North Completed
Fine Arts September 27, 2018
  Power Generation Plant  October 4, 2018
 Facilities / Annex / Central Utilities 1 October 11, 2018
Education October 18, 2018
Physics & Astronomy Work in Progress
Nanotechnology Not yet started

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Planned network outage Sunday, July 29 https://ualr.edu/itservices/2018/07/24/planned-network-outage-sunday-july-29/ Tue, 24 Jul 2018 19:58:06 +0000 https://ualr.edu/itservices/?p=5901 The campus wireless and wired network will be unavailable this Sunday, July 29, between 8 a.m. and noon, while undergoing required maintenance.  

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The campus wireless and wired network will be unavailable this Sunday, July 29, between 8 a.m. and noon, while undergoing required maintenance. This will affect commodity internet access and various systems such as Banner, Boss, Blackboard, and VPN.

During the maintenance window, with the exception of Gmail, users may not be able to log into any system or service that requires a network connection.

Please be aware if you are logged into a network service when the maintenance begins, you may be temporarily logged off until the maintenance has been completed.

Once the maintenance has been completed, normal log-in functionality will be restored. If you have any questions or concerns, please contact IT Services for assistance.

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Planned network outage Sunday, July 22 https://ualr.edu/itservices/2018/07/18/planned-network-outage-sunday-july-22/ Wed, 18 Jul 2018 21:03:01 +0000 https://ualr.edu/itservices/?p=5849 The campus wireless and wired network will be unavailable this Sunday, July 22, between 8 a.m. and noon, while undergoing required maintenance. This will affect internet access and various systems such as Banner, Boss, and VPN. 

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The campus wireless and wired network will be unavailable this Sunday, July 22, between 8 a.m. and noon, while undergoing required maintenance. This will affect internet access and various systems such as Banner, Boss, and VPN.

Blackboard and Gmail will continue to be available during the maintenance window. 

During the maintenance window, with the exception of Blackboard and Gmail, users may not be able to log into any system or service that requires a network connection.

Please be aware if you are logged into a network service when the maintenance begins, you may be temporarily logged off until the maintenance has been completed.

Once the maintenance has been completed, normal log-in functionality will be restored. If you have any questions or concerns, please contact IT Services for assistance.

A final maintenance window is scheduled for July 29, between 8 a.m. and noon, to complete the required work.

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Planned network outage Sunday, July 15 https://ualr.edu/itservices/2018/07/11/planned-network-outage-sunday-july-15/ Wed, 11 Jul 2018 13:31:37 +0000 https://ualr.edu/itservices/?p=5831 The campus wireless and wired network will be unavailable this Sunday, July 15, between 8 a.m. and noon, while undergoing required maintenance. 

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The campus wireless and wired network will be unavailable this Sunday, July 15, between 8 a.m. and noon, while undergoing required maintenance. This will affect internet access and various systems such as Banner, Boss, VPN, Blackboard, and Gmail.

Two additional maintenance windows are scheduled for July 22 and July 29, between 8 a.m. and noon, to complete the required work.

During the maintenance windows, users may not be able to log into any system or service that requires a network connection.

Please be aware if you are logged into a network service when the maintenance begins, you may be temporarily logged off until the maintenance has been completed.

Once the maintenance has been completed, normal log-in functionality will be restored. If you have any questions or concerns, please contact IT Services for assistance.

Thank you for your patience while we accomplish this required maintenance.

UA Little Rock IT Services

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IT Services student computer lab improvements https://ualr.edu/itservices/2017/08/17/services-student-computer-lab-improvements/ Thu, 17 Aug 2017 20:47:37 +0000 https://ualr.edu/itservices/?p=5128 Improvements have been made to the IT Services Student Computer Lab located in the Ottenheimer Library. 

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Improvements have been made to the IT Services Student Computer Lab located in the Ottenheimer Library.

Available for the Fall semester, IT Services delivered a new and improved virtual environment in the student computer lab.

In addition, a unified printing system has been developed which now gives patrons the same consistent printing experience in both the library and student computer lab while implementing reasonable controls and balance the number of free pages available to each patron:

Black and white copies $.04 per page (or .08 per double sided page)
Color copies $.10 per page (or .20 per double sided page)

Students, faculty, and staff will be issued a $10 credit per semester that will be applied to their printing charges.

The lab is accessible to students and faculty to assist them with their class work, project research, and printing needs.

IT Services employees are onsite and available to support patrons should they have any questions or need other assistance.

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New connection method for Residence Hall wired ports https://ualr.edu/itservices/2017/08/11/new-connection-method-for-residence-hall-wired-ports/ Fri, 11 Aug 2017 21:55:43 +0000 https://ualr.edu/itservices/?p=5102 Starting in Summer 2017, Residence Hall wired connections require a new method to gain access to the Internet. 

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Starting in Summer 2017, Residence Hall wired connections require a new method to gain access to the Internet.

If you need assistance or have any questions, please email the Campus Living IT Assistance Center at cliving-it@ualr.edu or call 501.320.9990.

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Inbox by Gmail coming to UA Little Rock https://ualr.edu/itservices/2017/06/22/inbox-by-gmail-announcement/ Thu, 22 Jun 2017 21:45:29 +0000 https://ualr.edu/itservices/?p=5037 Google has developed a new way to view your mailbox called Inbox by Gmail. On Friday, June 23, 2017, this new, alternative service will be available for all email users at UA Little Rock. You may choose to use Inbox, continue to use the traditional Gmail interface, or switch between both as desired. 

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Google has developed a new way to view your mailbox called Inbox by Gmail. On Friday, June 23, 2017, this new, alternative service will be available for all email users at UA Little Rock. You may choose to use Inbox, continue to use the traditional Gmail interface, or switch between both as desired.

What is Inbox by Gmail?

Inbox by Gmail helps you to keep track of everything you want to do in one place: your inbox. Organize emails, remove clutter, and set up reminders for important tasks. View photos and updates on your travel plans at a glance.

Inbox was built by the Gmail team to give you a new way to stay organized and get back to what matters. Everything from Gmail (your emails, contacts, and labels) is available in Inbox. Gmail and Inbox stay in sync so what you do in one app carries over to the other. Gmail and Inbox have many of the same features, but there are differences. Some users will prefer Inbox and some will prefer Gmail. You can always switch back and forth between Gmail and Inbox if you want to.

Learn more →

Need help?

If you have any questions or concerns about using Inbox by Gmail with your UA Little Rock Google account, contact IT Services for assistance.

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