Health Services Emergency Response Procedures

UALR Health Services does not respond to emergencies on campus as this can lead to unnecessary delays in more appropriate emergency care.

Major Accidents or Illnesses: Please stay calm.

  • Call 911.
  • Know the location of the emergency (building name, floor within the building, room number, etc.) and the phone number you are calling from.
  • Let the 911 dispatcher guide the call. You may be asked questions such as “is the individual conscious?” and “what happened?”
  • Follow any and all instructions the dispatcher gives you.
  • Call UALR’s Department of Public Safety (DPS) at 501-916-3400. They will ensure that ambulance and/or fire department personnel arrive at the correct location.

Minor Cuts and Scrapes:

  • Wash your hands so that the wound is not contaminated with additional dirt or germs.
  • Allow the wound to bleed slightly – this helps cleanse impurities from the wound.
  • Clean the wound carefully with clear water. Don’t use soap as it can cause irritation.
  • Apply a thin layer of antibiotic cream or ointment and cover the wound with a sterile bandage.

Minor Burns:

  • Hold the burned area under cool (not cold) running water for 10 or 15 minutes or until the pain subsides. If this is impractical, immerse the burn in cool water or apply cold compresses. Do not put ice on the burn.
  • If the skin is blistered or broken, follow the steps from “Minor Cuts and Scrapes.”
  • If no blisters or broken skin are apparent, wash the area lightly with soap and cold water, rinse thoroughly, and cover with a sterile bandage.

Minor Illnesses:

  • If someone becomes ill during regular business hours, accompany them to Health Services.
  • If the individual becomes unable to walk, send someone to Health Services to borrow a wheelchair.


  • Don’t panic – seizures are usually short and not life threatening. Remove objects from around the individual to prevent injury.
  • Lay the individual on their left side and pad their head with a backpack or coat.
  • If the individual is having trouble breathing or is vomiting, open the airway by pushing the lower jaw up and out or tilting the head back (don’t try to force anything into the mouth). If the individual does not begin breathing normally, call 911 or DPS (501-916-3400).
  • Following a seizure, the individual may be sleepy or confused. Do not let them leave the location alone. Accompany them to Health Services or assist with calling a family member or friend.

Work Related Accidents:

A supervisor and the Company Nurse Injury Hotline (1.855.339.1893) should be contacted immediately. The Company Nurse Injury Hotline will provide the initial triage evaluation and make recommendations for care. All non-emergency workplace injuries will be directed to UALR Heath Services. Employees seeking emergency care will be directed to St. Vincent Infirmary. After regular business hours, call the Company Nurse Injury Hotline. You will be directed to an appropriate facility. The supervisor and employee must return signed copies of the worker’s compensation claim forms to the Department of Human Resources with 48 hours of injury or accident.