Frequently Asked Questions

I'm having trouble logging into

Getting started in BOSS
STEP 1 – Go to, choose “Secure Login,” and enter your T# Txxxxxxxx. Click “Forgot PIN” and follow the prompts.
STEP 2 – Unsure what your TNumber is? Use your Social Security Number and the system will recognize you.
STEP 3 – Click “Personal Information,” then “List Accounts and Change Passwords.”
STEP 4 – Go to “Change Password” and click each box. Enter and confirm your password.

Already have your UA Little Rock accounts setup? Login at to complete New Student Orientation!
STEP 5 – Now you can access your email, BOSS, and blackboard with a single sign on at, and you’re ready to login to New Student Orientation at!
STEP 6 – The virtual course will be at your own pace & take approximately 30 minutes – 1 hour to complete

Click here for detailed instruction.

Will Orientation be in person?

New Student Orientation starts when you’re accepted and ends your first day of classes. You can always come to the Ask Desk, second floor of the Student Services Building, for questions & guidance along the way.

Virtual Orientation is now available!

Login with your UALR email address and password to complete New Student Orientation. Trouble logging in? Call 501-916-3000 or email

Our team of Orientation Leaders host events & more opportunities for you to connect with campus. Check out the New Student Calendar for a full list of events.

What does virtual New Student Orientation look like?

Orientation is about connecting to campus. Through virtual experiences, in person events and pop up opportunities – you will meet other students, learn about campus culture & connect to campus as a Trojan. 

For more information about freshman orientation, click here.

Watch videos from our Orientation Leaders, student organizations, professional staff, faculty & other offices on campus here

How can I take a tour on campus?

Is Orientation mandatory?

Although orientation is not mandatory, it is the best opportunity to learn about becoming a Trojan. During orientation, you learn more about where to study on campus, where to go for assistance financially & academically, how to actually meet people, what being a leader on campus can do for you & so many other things to make your experience as a Trojan amazing. Virtual Orientation is now available at Login with your UALR email address and password to complete New Student Orientation.

Who should I contact if I need special accommodations?

If students or family members require special accommodations for orientation, please contact the Disability Resource Center on campus. The DRC is currently providing services remotely. Please call 501-916-3143 to speak to a representative or email

I am a Freshman taking summer courses, do I still have to attend Orientation?

Orientation will help you connect with campus resources and other opportunities to stay ahead in your educational career. For more information about registering for orientation, click here.

If you’re interested in taking summer courses as a freshman, contact UA Little Rock Admissions at or 501-916-3127.

If you are interested in testing out of a course or would like to set up an admissions test, certification/licensure exam, credit by examination or placement/proficiency exam, please contact Testing Services.

How can I get my Trojan ID and parking pass?

For your Trojan ID, visit the Donaghey Student Center, first floor. Look for the welcome desk that says “Conference Services”. Most likely, you will take your picture and pick up your Trojan ID in the same day. For questions, contact DSC Administration at 501-916-3362 or

For your parking pass, visit the Donaghey Student Center, first floor. Look for the signs that say “Parking Pass”, across from Conference Services. To register for a parking pass online, questions or concerns – contact Department of Public Safety at 501-916-3400 or

I have general questions about UA Little Rock, who do I contact?

ASK UA Little Rock answers questions about admission application, class registration or withdrawal, payments or refunds, financial aid and scholarships and other general questions about attending UA Little Rock. You can reach them at or 501-916-3000.

Call with questions at 501-916-3000 (Monday – Friday, 8 am – 5 pm) or email
You can also check into Qless, UA Little Rock’s virtual check in service at the ASK Desk, helping students with questions about Admissions, Financial Aid, Records & Registration and Transfer Student Support Services. The ASK Desk can also help you navigate to the Cashier’s Office, Student Accounts, Testing Services and Advising.

For all new students, complete the New Student Checklist to ensure you completed your admissions application, financial aid (scholarships, loans, grants) and payment plans with Student Accounts before classes begin.