Mission
The Office of Campus Living seeks to develop students who are actively engaged and immersed in the campus, University District, and Little Rock communities.
Summary Narrative
1) Enhance recruitment and retention efforts to increase enrollment
No information provided.
2) Strengthen student-friendly operations and customer service
No information provided.
3) Improve diversity and inclusion efforts to provide a safe and inclusive environment for students
No information provided.
4) Align financial and human resources to operate more effectively and efficiently
Campus Living strived in the 20-21 year to work on using human capital to the benefit of the employee and department.
5) Promote student development, engagement, and leadership
Campus Living developed goals to further educate and train student leaders in a changing environment and social landscape as they serve students in the goals of the department and university.
6) Other
No information provided.
At a Glance
No information provided.
Assessment 1
Type of assessment (learning outcome or operational)
Operational
Goal
To assess the customer service of each department under the Division of Student Affairs.
Activity or experience being assessed
The customer service experience of the campus community.
Assessment artifacts
Survey via QR Code and web address found on easily accessible posters posted within Student Affairs
The survey asked the following questions, with an option to leave additional feedback:
I’m satisfied with how the employee handled my inquiry.
This employee resolved my issue.
This person was timely in resolving my issue.
This person communicated in a clear manner.
This person was professional and courteous.
This person made me feel valued.
Time period assessment was done
FY 2021
Results
Despite having posters everywhere and adding the link to the survey in all Student Affairs email signature lines, there were no responses to the survey.
Continuous improvement process
The Division of Student Affairs will continue to develop ways to elicit the campus community’s feedback to better assess staff responsiveness, professionalism, and competency.
Assessment 2
Type of assessment (learning outcome or operational)
Operational
Goal
To develop training and time tracking for all classified employees to better use human capital and resources
Activity or experience being assessed
Use of annual/sick time, cross building and skills training
Assessment artifacts
Bi-monthly review of time for all classified employees and summer training on all budding types for cleaning and assessment of tools used.
Time period assessment was done
October 2020-May 2021
Results
There was improvement in the use of annual and sick time for 7 of the 10 employees in observation. One employee had such improvement that they were able to use annual time for a vacation as well as have time stockpiled for Dec. Cross building training was completed in May and all staff can address issues in other buildings.
Continuous improvement process
Continuing to monitor time on a bi-monthly basis. Will evaluate again in December 2021.
When changes were made in FY21
No information provided.
When changes will be made in FY22
No information provided.
Stakeholder involvement / Communication plan
Patti Light and Randy Henslee
Assessment 3
Type of assessment (learning outcome or operational)
Student Learning – CAS: not provided
Goal
Phase out the Resident Assistant class requirement and redesign the educational component.
Activity or experience being assessed
Student development on the learning model for RA’s
Assessment artifacts
Survey of fall 20 class
Time period assessment was done
Spring 21
Results
The results were that RA staff felt that the format would be better developed as a training workshop model.
Continuous improvement process
The RA leadership class will not be mandated any longer for new staff.
When changes will be made in FY22
Workshops will be held in Fall 2021 and Spring 2022 in place of class modules.
Stakeholder involvement / Communication plan
Patti Light and Nechele McClinton
Priorities for Next Year
- Develop a five-year strategic plan that focuses on marketing, residential experience, facility renovations, and repairs.
- In partnership with Procurement Services, develop and participate in procurement training for all Campus Living staff.
- To enhance the residential experience, the unit will develop and disseminate a survey to assess programming, staffing, facilities/buildings, and customer service.
