Mission
The mission of the Chancellor’s Leadership Corps (CLC) is to provide a student-centered program focused on leadership development and academic success that cultivates an environment dedicated to service-learning that will positively impact the community and global society.
Summary Narrative
1) Enhance recruitment and retention efforts to increase enrollment
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2) Strengthen student-friendly operations and customer service
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3) Improve diversity and inclusion efforts to provide a safe and inclusive environment for students
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4) Align financial and human resources to operate more effectively and efficiently
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5) Promote student development, engagement, and leadership
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6) Other
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At a Glance
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Assessment 1
Type of assessment (learning outcome or operational)
Operational
Goal
To assess the customer service of each department under the Division of Student Affairs.
Activity or experience being assessed
The customer service experience of the campus community.
Assessment artifacts
Survey via QR Code and web address found on easily accessible posters posted within Student Affairs
The survey asked the following questions, with an option to leave additional feedback:
I’m satisfied with how the employee handled my inquiry.
This employee resolved my issue.
This person was timely in resolving my issue.
This person communicated in a clear manner.
This person was professional and courteous.
This person made me feel valued.
Time period assessment was done
FY 2021
Results
Despite having posters everywhere and adding the link to the survey in all Student Affairs email signature lines, there were no responses to the survey.
Continuous improvement process
The Division of Student Affairs will continue to develop ways to elicit the campus community’s feedback to better assess staff responsiveness, professionalism, and competency.
Assessment 2
Type of assessment (learning outcome or operational)
Operational
Goal
To strengthen the quality of the CLC peer mentorship model using holistic programing and industry mentorship. Also, will this approach increase the retention rate of CLC.
Activity or experience being assessed
Leadership Development programming
Assessment artifacts
Pre Test: Addressing students’ knowledge of leadership and their leadership aspirations.
Post Test: Reflecting on their initial mindset of leadership and how the students’ viewpoint may have changed.
Time period assessment was done
April 2021
Results
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Continuous improvement process
Surveys and data comparisons
When changes were made in FY21
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Continuous improvement process
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When changes will be made in FY22
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Stakeholder involvement / Communication plan
Future CLC scholars, parents, high school admin industry leaders and the local community are the stakeholders. The results will be shared within recruiting efforts, CLC website and presentations.
Assessment 3
Type of assessment (learning outcome or operational)
Operational
Goal
To increase diversity by including the Accuplacer Test scores in the requirements for the CLC scholarship.
Activity or experience being assessed
Collaborate with the department of financial aid and scholarships
Assessment artifacts
Diversity data
Time period assessment was done
April 2021
Results
No information provided.
Continuous improvement process
No information provided.
When changes were made in FY21
No information provided.
Continuous improvement process
No information provided.
When changes will be made in FY22
No information provided.
Stakeholder involvement / Communication plan
Corrigan Revels/Future CLC scholars, parents, and high school administrators
Priorities for Next Year
No information provided.
