2020-21 Annual Report – Dean of Students

Mission

The mission of the Office of the Dean of Students is to educate students regarding the university’s expectations of behavior, to protect student’s rights, and to assure fairness and due process.

Summary Narrative

1) Enhance recruitment and retention efforts to increase enrollment

No information provided.

2) Strengthen student-friendly operations and customer service

No information provided.

3) Improve diversity and inclusion efforts to provide a safe and inclusive environment for students

No information provided.

4) Align financial and human resources to operate more effectively and efficiently

No information provided.

5) Promote student development, engagement, and leadership

No information provided.

6) Other

The unit continued to implement the student conduct process and advocate for students through various university processes. The unit was required to be flexible and adjust operations due to the global pandemic.


At a Glance

No information provided.


Assessment 1

Type of assessment (learning outcome or operational)

Operational

Goal

To assess the customer service of each department under the Division of Student Affairs.

Activity or experience being assessed

The customer service experience of the campus community.

Assessment artifacts

Survey via QR Code and web address found on easily accessible posters posted within Student Affairs

The survey asked the following questions, with an option to leave additional feedback:

I’m satisfied with how the employee handled my inquiry.
This employee resolved my issue.
This person was timely in resolving my issue.
This person communicated in a clear manner.
This person was professional and courteous.
This person made me feel valued.

Time period assessment was done

FY 2021

Results

Despite having posters everywhere and adding the link to the survey in all Student Affairs email signature lines, there were no responses to the survey.

Continuous improvement process

The Division of Student Affairs will continue to develop ways to elicit the campus community’s feedback to better assess staff responsiveness, professionalism, and competency.


Assessment 2

Type of assessment (learning outcome or operational)

Operational

Goal

Enhance the efficiency and effectiveness of the student conduct process

Activity or experience being assessed

Student conduct process

Assessment artifacts

Survey

Results

Assessment was not completed due to the pandemic.

Continuous improvement process

N/A

When changes were made in FY21

N/A

Continuous improvement process

N/A

When changes will be made in FY22

N/A

Stakeholder involvement / Communication plan

N/A


Assessment 3

Type of assessment (learning outcome or operational)

Operational

Goal

Conduct a survey on Campus Bookstore and Campus Dining to assess and evaluate the campus experience and overall satisfaction with the areas.

Activity or experience being assessed

Bookstore and dining experiences

Assessment artifacts

Survey

Results

Assessment was not completed due to the pandemic.

Continuous improvement process

N/A

When changes were made in FY21

N/A

Continuous improvement process

N/A

When changes will be made in FY22

N/A

Stakeholder involvement / Communication plan

N/A


Priorities for Next Year

  • To enhance the efficiency and effectiveness of the student conduct process, the unit will disseminate a survey to assess learning outcomes and identify needed changes.
  • To enhance the campus bookstore and dining experiences, the unit will disseminate a survey to assess and evaluate performance, customer service, and overall satisfaction.
  • Review and update the student code of conduct to ensure the policies are accurate, student-friendly, meet institutional needs, and comply with federal laws, regulations, and/or guidance.