Mission
The mission of the Office of the Dean of Students is to educate students regarding the university’s expectations of behavior, to protect student’s rights, and to assure fairness and due process.
Summary Narrative
1) Enhance recruitment and retention efforts to increase enrollment
No information provided.
2) Strengthen student-friendly operations and customer service
No information provided.
3) Improve diversity and inclusion efforts to provide a safe and inclusive environment for students
No information provided.
4) Align financial and human resources to operate more effectively and efficiently
No information provided.
5) Promote student development, engagement, and leadership
No information provided.
6) Other
The unit continued to implement the student conduct process and advocate for students through various university processes. The unit was required to be flexible and adjust operations due to the global pandemic.
At a Glance
No information provided.
Assessment 1
Type of assessment (learning outcome or operational)
Operational
Goal
To assess the customer service of each department under the Division of Student Affairs.
Activity or experience being assessed
The customer service experience of the campus community.
Assessment artifacts
Survey via QR Code and web address found on easily accessible posters posted within Student Affairs
The survey asked the following questions, with an option to leave additional feedback:
I’m satisfied with how the employee handled my inquiry.
This employee resolved my issue.
This person was timely in resolving my issue.
This person communicated in a clear manner.
This person was professional and courteous.
This person made me feel valued.
Time period assessment was done
FY 2021
Results
Despite having posters everywhere and adding the link to the survey in all Student Affairs email signature lines, there were no responses to the survey.
Continuous improvement process
The Division of Student Affairs will continue to develop ways to elicit the campus community’s feedback to better assess staff responsiveness, professionalism, and competency.
Assessment 2
Type of assessment (learning outcome or operational)
Operational
Goal
Enhance the efficiency and effectiveness of the student conduct process
Activity or experience being assessed
Student conduct process
Assessment artifacts
Survey
Results
Assessment was not completed due to the pandemic.
Continuous improvement process
N/A
When changes were made in FY21
N/A
Continuous improvement process
N/A
When changes will be made in FY22
N/A
Stakeholder involvement / Communication plan
N/A
Assessment 3
Type of assessment (learning outcome or operational)
Operational
Goal
Conduct a survey on Campus Bookstore and Campus Dining to assess and evaluate the campus experience and overall satisfaction with the areas.
Activity or experience being assessed
Bookstore and dining experiences
Assessment artifacts
Survey
Results
Assessment was not completed due to the pandemic.
Continuous improvement process
N/A
When changes were made in FY21
N/A
Continuous improvement process
N/A
When changes will be made in FY22
N/A
Stakeholder involvement / Communication plan
N/A
Priorities for Next Year
- To enhance the efficiency and effectiveness of the student conduct process, the unit will disseminate a survey to assess learning outcomes and identify needed changes.
- To enhance the campus bookstore and dining experiences, the unit will disseminate a survey to assess and evaluate performance, customer service, and overall satisfaction.
- Review and update the student code of conduct to ensure the policies are accurate, student-friendly, meet institutional needs, and comply with federal laws, regulations, and/or guidance.