Mission
The Office of Financial Aid & Scholarships is devoted to providing students the information and support our student body needs to pursue their educational goals. The financial aid office provides access, aid, and advisory services to the UA Little Rock campus community to further student recruitment, enrollment, and retention.
Summary Narrative
1) Enhance recruitment and retention efforts to increase enrollment
- Supported Admissions and Recruitment events, including Discover Day, Experience Days & Transfermation.
- Increased communication to prospective students and returning students on scholarship opportunities.
2) Strengthen student-friendly operations and customer service
- Implemented Ocelot Chatbot to give students opportunity to get information 24/7/365.
3) Improve diversity and inclusion efforts to provide a safe and inclusive environment for students
No information provided.
4) Align financial and human resources to operate more effectively and efficiently
- Implemented Ocelot Chatbot to give students the opportunity to get information 24/7/365 that also cuts down on emails and phone calls to allow staff to devote additional time toward processing.
5) Promote student development, engagement, and leadership
- Continued to support and grow the Federal Work Study program to help students gain valuable work experience.
- Continued a positive relationship with the Chancellor’s Leadership Corps
6) Other
No information provided.
At a Glance
No information provided.
Assessment 1
Type of assessment (learning outcome or operational)
Operational
Goal
To assess the customer service of each department under the Division of Student Affairs.
Activity or experience being assessed
The customer service experience of the campus community.
Assessment artifacts
Survey via QR Code and web address found on easily accessible posters posted within Student Affairs
The survey asked the following questions, with an option to leave additional feedback:
I’m satisfied with how the employee handled my inquiry.
This employee resolved my issue.
This person was timely in resolving my issue.
This person communicated in a clear manner.
This person was professional and courteous.
This person made me feel valued.
Time period assessment was done
FY 2021
Results
Despite having posters everywhere and adding the link to the survey in all Student Affairs email signature lines, there were no responses to the survey.
Continuous improvement process
The Division of Student Affairs will continue to develop ways to elicit the campus community’s feedback to better assess staff responsiveness, professionalism, and competency.
Assessment 2
Type of assessment (learning outcome or operational)
Student Learning – CAS: Knowledge acquisition/construction/integration and application
Goal
Improve digital footprint.
Activity or experience being assessed
Revamp of website and social media accounts.
Assessment artifacts
Survey that will be posted on FA website to ask about effectiveness of website.
Time period assessment was done
No information provided.
Results
No information provided.
Continuous improvement process
No information provided.
When changes were made in FY21
No information provided.
Continuous improvement process
No information provided.
When changes will be made in FY22
No information provided.
Stakeholder involvement / Communication plan
No information provided.
Assessment 3
Type of assessment (learning outcome or operational)
Student Learning – CAS: Knowledge acquisition/construction/integration and application
Goal
Improve customer service & communication between financial aid office and students.
Activity or experience being assessed
No information provided.
Assessment artifacts
Focus group
Time period assessment was done
Spring 2021
Results
The focus group provided valuable feedback on many of our procedures.
Continuous improvement process
No information provided.
When changes were made in FY21
No information provided.
Continuous improvement process
No information provided.
When changes will be made in FY22
No information provided.
Stakeholder involvement / Communication plan
No information provided.
Priorities for Next Year
No information provided.
