Mission
The mission of the Military Student Success Center is to help military students (Veterans, Active Duty, Guard, Reserve, and Dependents) reach their educational and career goals. This goal is achieved by helping them receive their educational benefits (Tuition Assistance or VA); acting as a liaison; assisting with college navigation; and achieving academic success.
Summary Narrative
1) Enhance recruitment and retention efforts to increase enrollment
The Military Student Success Center was able to hire a Military Program Recruiter and Admissions Counselor. This position will benefit not only the center, but the institution. Having someone available to assist military students from the beginning of their journey to the end will help in retention and recruitment efforts.
The MSSC has become more active on social media to engage the interest of not only current students, but future students.
A review committee was put in place to ensure the Denman Brothers Scholarship for Military Veterans was awarded to the most deserving students. A video was created and shared on social media to recognize the winners of the Denman Brothers Scholarship for the academic year 2020-2021 to demonstrate what UA Little Rock has to offer to our veteran students.
2) Strengthen student-friendly operations and customer service
A survey was sent out to our current military students and their dependents using benefits gathering their thoughts on the conduct of the office. The results were used to train staff and VA Work Studies and correct any issues that were consistent in the responses.
A welcome and orientation video was placed on our website to allow students to meet the staff and see what the MSSC does.
The staff of the center attended as many VA webinars as possible to enhance their skills and knowledge on VA benefits.
3) Improve diversity and inclusion efforts to provide a safe and inclusive environment for students
The Military Student Success Center and the Officer Candidate School hosted a campus clean up that included eStem students. This campus clean up was able to help provide a welcoming campus and build relationships with the high school and UA Little Rock students.
4) Align financial and human resources to operate more effectively and efficiently
No information provided.
5) Promote student development, engagement, and leadership
No information provided.
6) Other
No information provided.
At a Glance
No information provided.
Assessment 1
Type of assessment (learning outcome or operational)
Operational
Goal
To assess the customer service of each department under the Division of Student Affairs.
Activity or experience being assessed
The customer service experience of the campus community.
Assessment artifacts
Survey via QR Code and web address found on easily accessible posters posted within Student Affairs
The survey asked the following questions, with an option to leave additional feedback:
I’m satisfied with how the employee handled my inquiry.
This employee resolved my issue.
This person was timely in resolving my issue.
This person communicated in a clear manner.
This person was professional and courteous.
This person made me feel valued.
Time period assessment was done
FY 2021
Results
Despite having posters everywhere and adding the link to the survey in all Student Affairs email signature lines, there were no responses to the survey.
Continuous improvement process
The Division of Student Affairs will continue to develop ways to elicit the campus community’s feedback to better assess staff responsiveness, professionalism, and competency.
Assessment 2
Type of assessment (learning outcome or operational)
Student Learning
Goal
Improve diversity and inclusion by hosting at least 3 events centered on military history and culture.
Activity or experience being assessed
Pick three different important dates or times for military history and culture and host an event in honor of the event to engage and educate the UA Little Rock community.
Assessment artifacts
Surveys
Results
These events did not happen due to Covid 19 and Director Kaycee leaving the university.
Continuous improvement process
The basic idea of community building and education will carry over into academic year 21-22.
Assessment 3
Type of assessment (learning outcome or operational)
Operational
Goal
Create strategies to improve emotional well being for veteran students.
Activity or experience being assessed
Team up with Little Rock’s Vet Center and UA Little Rock’s Counseling Services to facilitate veteran group counseling sessions.
Results
These events did not happen due to Covid 19 and Director Kaycee leaving the university.
Continuous improvement process
Collaborating with other agencies to provide programming for veterans’ mental health care will carry over into academic year 21-22.
Assessment 4
Type of assessment (learning outcome or operational)
Operational
Goal
Improve awareness of UA Little Rock and interest in UA Little Rock to future military students.
Activity or experience being assessed
Provide VA Benefit briefings on surrounding military bases, such as Camp Robinson and Little Rock Air Force Base to increase awareness of UA Little Rock and interest in UA Little Rock to future military students.
Assessment Artifact
Surveys
Results
These events did not happen due to Covid 19 and Director Kaycee leaving the university.
Continuous improvement process
This assessment goal was not completed and will not be carried forward in the 21-22 Student Affairs Assessment.
Priorities for Next Year
No information provided.
