Mission
The mission of the UA Little Rock Multicultural Center is to support all students at UA Little Rock by providing culturally-responsive programming and education to promote student success, personal growth, and a culture of respect and inclusion. We strive to fulfill our mission by providing programs and resources for the UA Little Rock community.
Summary Narrative
1) Enhance recruitment and retention efforts to increase enrollment
The reinvigorated Student Affairs Diversity Initiatives (SADI), which had 35 student participants in AY20, ended academic year 2021 with 95 mentees, 21 peer mentors, for a total of 116 students, as well as 17 faculty, and staff mentors involved in the program.
2) Strengthen student-friendly operations and customer service
No information provided.
3) Improve diversity and inclusion efforts to provide a safe and inclusive environment for students
In AY21, the Multicultural Center hosted nearly 80 events, trainings, and presentations, engaging over 2,000 people in the process. One of the highlights of the year was hosting Dr. Ibram X. Kendi, author of How to be an Antiracist, for our culminating Diversity Month event in collaboration with the Diversity Council. “A Conversation with Dr. Ibram X. Kendi” had more than 300 registrants, nearly 200 attendees during the event, and almost 100 recording views. We also assisted in moderating the Chancellor’s Forums on Race and Ethnicity in summer and fall of 2020, six events that engaged 579 total attendees. During Black History Month in February 2021, the Multicultural Center collaborated with nine campus departments and student organizations and engaged 221 members of the UA Little Rock community in events like the “Fireside Chat with Spencer Paysinger”, “Where I’ve Been”, and “The Making of a Leader”.
4) Align financial and human resources to operate more effectively and efficiently
n/a
5) Promote student development, engagement, and leadership
n/a
At a Glance
- Fall 2020: 35 events 1,169 participants
- Spring 2021: 44 events with 944 participants
- 446 check-ins with mentees
Assessment 1
Type of assessment (learning outcome or operational)
Operational
Goal
To assess the customer service of each department under the Division of Student Affairs.
Activity or experience being assessed
The customer service experience of the campus community.
Assessment artifacts
Survey via QR Code and web address found on easily accessible posters posted within Student Affairs
The survey asked the following questions, with an option to leave additional feedback:
I’m satisfied with how the employee handled my inquiry.
This employee resolved my issue.
This person was timely in resolving my issue.
This person communicated in a clear manner.
This person was professional and courteous.
This person made me feel valued.
Time period assessment was done
FY 2021
Results
Despite having posters everywhere and adding the link to the survey in all Student Affairs email signature lines, there were no responses to the survey.
Continuous improvement process
The Division of Student Affairs will continue to develop ways to elicit the campus community’s feedback to better assess staff responsiveness, professionalism, and competency.
Assessment 2
Type of assessment (learning outcome or operational)
Operational
Goal
Prepare students for success.
Activity or experience being assessed
Leadership program for underrepresented students designed to help students grow in four areas: Intrapersonal Skills; Interpersonal Communication; Diversity & Inclusion; and Professionalism.
Assessment artifacts
Survey
Time period assessment was done
August/September 2020 (pre-assessment)
November/December 2020 (post-assessment)
May 2021 (participant program proposals)
Results
Students expressed they thoroughly enjoyed the program and the information provided. All participants expressed either learning more about leadership or being able to expand their definition and understanding of leadership.
Continuous improvement process
Students expressed that they would like to meet more frequently so we are exploring how to make this happen with limited staff.
When changes will be made in FY22
Fall 2021
Stakeholder involvement / Communication plan
No information provided.
Assessment 3
Type of assessment (learning outcome or operational)
Operational
Goal
Assess the best method for advertising for Day of the Dead
Activity or experience being assessed
SoulSalsa – Day of the Dead Celebration with authentic food, salsa dancing performance, salsa dancing group lesson, and a mini-lesson on the history of Day of the Dead
(alternate Covid event: social media posts of fun facts, “loved one” social media challenge, and past celebration pictures)
Assessment artifacts
Short satisfaction survey
“Please rate your experience on a 1 to 5 scale (in various categories).”
“What was your favorite part of this event?”
“What can be done to improve this event in the future?”
Time period assessment was done
December 2020
Results
This event was not held and so there’s no assessment.
Continuous improvement process
Program coordinator will evaluate the value of the experience and see what the experience lacks to improve the following year’s celebration.
Priorities for Next Year
No information provided.
