Mission
The Student Experience Center strives to provide student services, leadership development, and collaboration through participation in student organizations, programming experiences, and shared governance. The Student Experience Center connects students to the university community in ways that enhance academic experiences, increase student retention, and provide for lifelong interests and pursuits.
Summary Narrative
1) Enhance recruitment and retention efforts to increase enrollment
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2) Strengthen student-friendly operations and customer service
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3) Improve diversity and inclusion efforts to provide a safe and inclusive environment for students
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4) Align financial and human resources to operate more effectively and efficiently
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5) Promote student development, engagement, and leadership
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6) Other
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At a Glance
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Assessment 1
Type of assessment (learning outcome or operational)
Operational
Goal
To assess the customer service of each department under the Division of Student Affairs.
Activity or experience being assessed
The customer service experience of the campus community.
Assessment artifacts
Survey via QR Code and web address found on easily accessible posters posted within Student Affairs
The survey asked the following questions, with an option to leave additional feedback:
I’m satisfied with how the employee handled my inquiry.
This employee resolved my issue.
This person was timely in resolving my issue.
This person communicated in a clear manner.
This person was professional and courteous.
This person made me feel valued.
Time period assessment was done
FY 2021
Results
Despite having posters everywhere and adding the link to the survey in all Student Affairs email signature lines, there were no responses to the survey.
Continuous improvement process
The Division of Student Affairs will continue to develop ways to elicit the campus community’s feedback to better assess staff responsiveness, professionalism, and competency.
Assessment 2
Type of assessment (learning outcome or operational)
Student Learning – CAS Domain: Knowledge acquisition / construction / integration and application
Goal
Develop the leadership skills of the IFC, CPC, and NPHC executive board members.
Activity or experience being assessed
Members of the executive community will plan Greek Week in its entirety (budget management, decision making, collaboration, event planning, etc.)
Assessment artifacts
Pre-test & post-test evaluation that will be conducted before and after the conclusion of the event.
Time period assessment was done
October 2020-April 2021
Results
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Continuous improvement process
FSA advisor will analyze results and will provide feedback on how to improve based on pre-then-post test results. The strategy will then be implemented community wide to impact chapter members in each organization.
When changes were made in FY21
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Continuous improvement process
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When changes will be made in FY22
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Stakeholder involvement / Communication plan
Lucee Lugo/The SEC as well as others in Student Affairs who do leadership training, will review assessment artifacts to ensure they are adequate for use. FSA advisor will develop assessment and make recommendations based on assessment results and will share with student affairs staff on how to implement these leadership development skills among the greater FSL community.
Assessment 3
Type of assessment (learning outcome or operational)
Operational
Goal
To determine what type of marketing works for the students and what programs/events do students want from the department
Activity or experience being assessed
Student proposals, attendance, and social media data analytics
Assessment artifacts
surveys and focus groups
Time period assessment was done
April 2021
Results
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Continuous improvement process
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When changes were made in FY21
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When changes will be made in FY22
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Stakeholder involvement / Communication plan
Corrigan Revels/UA Little Rock community
Priorities for Next Year
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