2020-21 Annual Report – Study Abroad

Mission

The Office of Study Abroad at the University of Arkansas at Little Rock encourages students to expand their educational experiences and intellectual perspectives by participating in a Study Abroad experience. Through study abroad programs, students actively participate in new cultures and experience critical, first-hand engagement with global challenges, which in turn, help them become effective and influential leaders in our global society. UA Little Rock Study Abroad seeks to engage the diverse UA Little Rock student population to become intentional learners who have a heightened sense of global awareness.

Summary Narrative

Due to the COVID-19 global pandemic, international travel was suspended for the entire 2020 calendar year.  Study Abroad was suspended for the summer 2020, fall 2020, spring 2021, and summer 2021 semesters. During this time period, study abroad staff focused on enrollment efforts as part of their roles in the Trojan Transition and Assistance Center.


At A Glance

The Office of Study Abroad supported one student on a virtual internship during Summer 2020. Otherwise, all international travel was halted due to the ongoing COVID-19 pandemic.


Assessment 1

Type of assessment (learning outcome or operational)

Operational

Goal

To assess the customer service of each department under the Division of Student Affairs.

Activity or experience being assessed

The customer service experience of the campus community.

Assessment artifacts

Survey via QR Code and web address found on easily accessible posters posted within Student Affairs

The survey asked the following questions, with an option to leave additional feedback:

I’m satisfied with how the employee handled my inquiry.
This employee resolved my issue.
This person was timely in resolving my issue.
This person communicated in a clear manner.
This person was professional and courteous.
This person made me feel valued.

Time period assessment was done

FY 2021

Results

Despite having posters everywhere and adding the link to the survey in all Student Affairs email signature lines, there were no responses to the survey.

Continuous improvement process

The Division of Student Affairs will continue to develop ways to elicit the campus community’s feedback to better assess staff responsiveness, professionalism, and competency.


Assessment 2

Type of assessment (learning outcome or operational)

Operational

Goal

Strengthen and support the human resources and infrastructure necessary to fulfill UA Little Rock’s mission.

Activity or experience being assessed

Completion of implementation of study abroad application system; when students can successfully begin submitting applications through ViaTRM.

Assessment artifacts

N/A

Time period assessment was done

Ongoing

Results

N/A

Continuous improvement process 

N/A

When changes were made in FY21

N/A

When change were made in FY22

N/A

Stakeholder involvement / Communication plan

Communication will be sent to campus once the system launches.


Assessment 3

Type of assessment (learning outcome or operational)

Student Learning – CAS: Practical Competence

Goal

Improve diversity / inclusion / equity / and global understanding in the campus community.

Activity or experience being assessed

Study Abroad will work with study abroad alumni to review and update marketing materials and information sessions to appropriately promote international opportunities post-pandemic.

Assessment artifacts

N/A

Time period assessment was done

Ongoing

Results

N/A

Continuous improvement process 

Marketing Materials are consistently being reviewed and updated, but due to the lack of recent study abroad alumni, this project is being pushed to the 2021-2022 academic year.

When changes were made in FY21

N/A

When changes were made in FY22

N/A

Stakeholder involvement / Communication plan

N/A

Priorities for Next Year

  • Re-establishing study abroad on the UA Little Rock campus.
  • Ensuring that students who want to participate in a study abroad experience are prepared and have the proper preparation via pre-departure orientation.
  • Work with campus colleagues to strengthen the application process for study abroad.