2022-23 Annual Report-Trojan Transition and Assistance Center/Ask Desk

Mission

The UA Little Rock Trojan Transition and Assistance Center & New Student Orientation (TTAC) seeks to introduce and connect all new undergraduate students to the campus and facilitate a spirit of success. This mission is accomplished by connecting parents and families with resources on campus to initiate a smooth and balanced transition for their loved ones and by developing skilled and confident Orientation Leaders to assist with orientation of new students, while becoming strong and inviting campus leaders.

Summary Narrative

Enhance the recruitment, service, and engagement of and for UA Little Rock’s diverse student population

  • Go2 Orientation platform running (virtual)
  • July 8- Hosted New Student Orientation (in person)
  • August 11- Hosted New Student Orientation (in person)
  • August 19- Assisted with CSTEM Scholars Orientation
  • August 22-26 TTAC staff on Welcome Week committee and assisted with all events this week
  • August 31-September 1- TTAC assisted with PEAW Fest
  • September 8- TTAC visited Donaghey Scholars for Orientation Leader recruitment
  • September 12-16 Interviews for new Assistant Director of TTAC
  • September 20- October 19- Tabling around campus for to recruit Orientation Leaders
  • September 22- TTAC visited CLC Scholars for Orientation Leader recruitment
  • September 27- Orientation Leader informational session
  • October 10- Orientation Leader informational session
  • October 21- Orientation Leader informational session
  • October 26- TTAC assisted with Homecoming royalty interviews
  • October 31- TTAC assisted in SEC’s Fall-o-ween event- tabling event
  • November 1- TTAC volunteered at Discover UA Little Rock
  • November 11-15 Orientation Leader Interviews
  • January 12- Hosted Spring New Student Orientation
  • February 23- TTAC assisted Admissions by creating signs for the Experience UA Little Rock event
  • March 28- TTAC assisted Admissions with boxes being made for Experience UA Little Rock
  • March 30- TTAC assisted in Experience UA Little Rock at the Expo and the University Panel
  • April 6- Hosted Enroll & Go Event
  • April 7- Orientation Leader Training (1 of 3)
  • April 14- Orientation Leader Training (2 of 3)
  • April 21- Orientation Leader Training (3 of 3)
  • April 18- TTAC tabling at UAPTC for Orientation
  • May 1- TTAC completes call campaign for students who are missing Admissions documents
  • May 10- Hosted Enroll & Go Event
  • May 18- TTAC assisted in Transfermation
  • June 9- Hosted New Student Orientation (in person)
  • June 30- Hosted New Student Orientation (in person)

At A Glance

  • The main UA Little Rock phone line (501-916-3000), answered 23,878 phone calls between July 1, 2022-June 30, 2023
  • The Ask Desk served 8,431 students between July 1, 2022- June 30, 2023
    • Admissions: 1,821 students
    • Financial Aid: 4,224 students
    • Records and Registration: 2,291 students
    • Transfer Student Services: 95 students
  • The Trojan Transition and Assistance Center hired and trained 20 Orientation Leaders. Second time to have this large of a group since 2018.
  • Hosted 5 in-person New Student Orientation (NSO) sessions for the spring and fall semesters.
  • New Student Orientation interview on KARK Channel 4
  • Hosted 2 in-person Enroll & Go events to assist new students get registered for classes for summer or fall 2023.
  • Increased Instagram followers by 235 since January 2022
  • Created a UA Little Rock New Student Facebook page that has 77 likes and 89 followers.
  • Contacted all newly admitted students with 3 different campaigns via email, postcard, and text message to invite them to NSO.
  • Maintained up-to-date information on UA Little Rock’s first professional virtual orientation, orientation.ualr.edu
  • Online Orientation statistics from 4/3/22-6/21/23:
    • 1,893 students started online orientation
    • 1,463 students completed online orientation
    • 77% completion rate


Assessment 1

Alignment with UA Little Rock Goal

Access | Increase student access to transformative educational experiences that are affordable, versatile, and relevant.

Alignment with Student Affairs Goal

Develop a responsive student experience and engagement program

Goal

Determine satisfaction regarding UA Little Rock’s new student population using the online orientation platform Go2Orientation

Type of assessment (learning outcome or operational)

Operational

Activity or experience being assessed

Survey built into Go2 Orientation professional orientation software.

Assessment artifact

Survey: 4 questions, 2 open-ended & 2 rated responses

  • The length of this orientation was: just right/too short/too long
  • The information I received from this online module was valuable to me as a new student: strongly agree/agree/disagree/strongly disagree
  • What information did you find most helpful in this module? Open answer
  • What additional information could we have provided that would have been helpful? Open answer

Time period assessment was done

January and June 2023

Results

Go2Orientation Survey Results

What additional information could we have provided that would have been helpful?

  • The only thing I would add is a map of the school linked here.
  • A printable quick-look guide with e-mails, phone #’s, and info about resources for students.
  • More detailed information on how to meet with your advisor and what is needed for documentation at the Disability Resource Center.
  • A separate orientation for online students. A lot of this did not apply to me as an online student.

What information did you find most helpful in this module?

  • The Student Checklist
  • I found the videos on how to access BOSS and Blackboard very helpful.
  • I found the student organization section helpful, as well as the online learning section.
  • For me, the most helpful module was advising.

Continuous improvement process

Information obtained was and will be used to improve Go2Orientation, virtual orientation software

WHEN: March 2023 and early 2024


Assessment 2

Alignment with UA Little Rock Goal

Access | Increase student access to transformative educational experiences that are affordable, versatile, and relevant.

Alignment with Student Affairs Goal

Develop a responsive student experience and engagement program

Goal

Determine the perception of campus partners on the New Student Orientation Leader Training and gather feedback to increase student satisfaction and learning.

Type of assessment (learning outcome or operational)

Operational

Activity or experience being assessed

Orientation leader training

Assessment artifact

Survey

  • The length of this orientation was: just right/too short/too long.
  • Room space during each session was adequate.
  • Improvements that could be made for a better training session.
  • Provide any information that may be helpful in increasing student engagement.

Time period assessment was done

6/30/2023

Results

The length of this orientation was: just right/too short/too long.

  • Just right (4 of 4)

Room space during each session was adequate.

  • Yes (3 of 4)
  • Presentation availability (1 of 4)

Any improvements that could be made for a better training session.

  • The OLs seemed unengaged; they had their phones out and were not focused on the content that was being provided and didn’t seem to take the training seriously. Maybe a pre-test provided by the trainer to see what the OLs already know about their area so the training can be focused and targeted towards their needs
  • A way to know who the leaders were before we got there.

Provide any information that may be helpful in increasing student engagement.

  • I know Friday afternoons are most popular for students, but they were so unengaged. I will reframe my content next time to make it more engaging and focused on keeping them engaged and interested.
  • The students were incredibly engaged!

Continuous improvement process

Will require students to turn off their cell phones in future training sessions so there are no issues with being focused on who is presenting. Will create a pre/post quiz for leaders to complete to ensure they are learning things from the training and are paying attention.

WHEN: January – April 2024

Assessment 3

Alignment with UA Little Rock Goal

Experience | Improve the student, faculty, and staff experience by cultivating an engaging campus community that promotes diversity, equity, and inclusivity.

Alignment with Student Affairs Goal

Improve student recruitment and yield processes

Goal

For TTAC to better educate, support, and promote timely hiring processes for new students

Type of assessment (learning outcome or operational)

Operational

Activity or experience being assessed

Hiring process

Assessment artifact

Focus group with orientation leaders and TTAC student workers

Time period assessment was done

June 2023

Results

Students were asked to provide feedback on the overall process of hiring within Workday after Wendy Johnson provided training to all Orientation Leaders. TTAC learned that there were questions on how to find Human Resources to turn in hiring documentation so we did a large group walk over to HR with the students to guide them to the right spot. We had lots of questions on if students were paid via paycheck or direct deposit. Lastly, we had questions about what documents would suffice for the identification part of hiring in Workday.

Continuous improvement process

TTAC has started a training manual with FAQs and feedback on the hiring process for OLs in the future.

WHEN: March 2023