The Information & Call Center served a total of 64,251 guests in FY2015 by face-to-face and phone assistance.
Telephone Calls | |||||||||
Academic Advising | Admissions & Financial Aid | Cashier & Student Accounts | Records & Registration | Other | Walk-Ins | Total Calls | Total Guests Served | ||
2,131 | 9,134 | 4,824 | 7,401 | 30,049 | 10,712 | 53,539 | 64,251 | ||
% of Total Calls | 4.0% | 17.1% | 9.0% | 13.8% | 56.1% | ||||
% of Total Guests Served | 16.7% | 83.3% | 100% |
All department employees were required to complete online safety and awareness training relevant to their roles in the Division of Student Affairs.