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Classified Employee Handbook

Employee Assistance Program

The purpose of this policy is to establish and define an Employee Assistance Program (EAP) for the University of Arkansas at Little Rock (UALR), and to notify departments and employees within UALR of the procedures to be followed in accessing the services of the program. The EAP is a worksite-based program designed to assist in the identification and resolution of personal problems of employees including, but not limited to health, marital, family, financial, legal, emotional, stress, alcohol, drug, or other human concerns which may affect employee job performance.

All UALR employees currently eligible for employee benefits are eligible to participate in the Employee Assistance Program (EAP). On occasion, members of employee’s family may participate in the program when activities are related to employee problems. Participation in the EAP is voluntary. Choosing to participate, or not to participate, will neither adversely affect an employee’s job status and promotional opportunities, nor excuse an employee from adherence to UALR policies and procedures concerning job performance and basic code of conduct. Contact with the EAP shall be confidential, except through written authorization by the employee, or in cases of an abused person, an unexplained, unusual or suspicious death, or a threat to one’s own life or that of another, as prescribed by state and federal law1. EAP records will be retained within the offices of the EAP, and will not become part of, or referenced to any employee’s personnel file, medical file, or other file which may be accessed by any other department or organization. Visits to the EAP by an employee may be made during work hours while the employee is on UALR time, but must be coordinated through the employee’s supervisor.

    1. The specific core activities of the Employee Assistance Program (EAP) include:
      1. Expert consultation and training of appropriate persons in the identification and resolution of job performance issues related to the personal concerns identified above.
      2. Confidential, appropriate, and timely problem assessment and resolution services including referrals for appropriate diagnosis, treatment, and assistance; establishment of linkages between the workplace and community resources that provide such services, and follow-up assistance to employees who use those services.
    2. Referrals to the Employee Assistance Program may be made by the employees themselves on a voluntary basis, or by the employee’s supervisor. However, decisions to accept supervisor referrals to the EAP program and subsequent referrals for treatment are voluntary, and are the personal responsibility of the employee.
    3. UALR employees or members of their families requesting an appointment with the Employee Assistance Program should contact the EAP Office at 686-2588. Normal appointments will be scheduled within 72 hours. Response to emergency situations will be scheduled within 24 hours, if possible. Employees seeking assistance from the EAP are encouraged to do so before job performance is impaired. Problems treated early are usually simpler to resolve.
    4. Usual working hours of the EAP are Monday through Friday, 8:00 a.m. to 4:30 p.m. During evening and night shift hours, a recorded message will provide information on how EAP Staff can be reached.
    5. The services of the UALR Employee Assistance Program are free. Employees referred to an outside provider however, will be responsible for all costs associated with those outside services; although the employee’s medical insurance may cover part of the cost of those services.
    6. All UALR departmental supervisors will complete EAP Supervisor’s Training, provide orientation on EAP to their employees, and make all information concerning EAP available to those employees.

If you have questions concerning the Employee Assistance Program, please contact Human Resource Services.

1 United States Statute 42 CFR, Part 2
Arkansas Act 1208 of 1991, Section 3
Arkansas Rules of Evidence 503D1

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Last revision 11/1995

Updated 10.26.2011