Customer Service

Date/Time

TBD

Location

TBD

Description

  • Recognize and manage common reasons for customer complaints.
  • Discuss the importance of attitude and review the 10 Commandments of Excellence Customer Service.
  • Identify and analyze customer needs and problems.
  • Assess communication styles and explore techniques to cultivate and maintain positive customer relationships.

Instructor

Emily Durham, LPC, CEAP

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