Lost or Damaged Library Materials

The UALR Ottenheimer Library issues replacement bills for materials not returned 21 days after the due date.  Holds are placed on library privileges and campus records (in Banner) for library users until either the overdue library materials are returned or the charges are paid.  All fees are waived and holds are lifted if/when the materials are returned in good condition.

Charges for lost Ottenheimer Library materials include the cost of the material (determined by the Library’s average cost per book) and a processing fee. Damage to materials may also result in replacement or rebinding fees.  Charges for damaged materials include the repair costs incurred by the library and a processing fee.  Current charges are $106.00 per item for replacement and $22.00 per item for binding.

Charges for lost/damaged equipment are billed at replacement cost plus a processing fee. Charges for lost/damaged third party items, such as personal copies held on Reserve, materials obtained from other libraries via Interlibrary Loan, and Federal Depository items are billed at replacement cost, as determined by the owner of the material.

Borrowers who wish to replace a lost or damaged item with a new copy of the same (or newer) edition, may do so after consulting with the Operations Manager. The Library reserves the right to determine whether a replacement copy is acceptable. If the copy is accepted, the replacement cost will be canceled. The borrower remains responsible for the $15.00 processing fee.

Payments for lost/damaged items may be made at the Cashier’s Office by cash, check or credit/debit card. Refunds of the lost material charges are available up to 30 days after payment if the material is returned in good condition. The processing fee is nonrefundable.