Lost or Damaged Library Materials

Ottenheimer Library issues replacement bills for materials that are not returned by 21 days after the due date or are returned with extensive damage, rendering the materials unusable. Holds are placed on library privileges and campus records (in Banner) for UALR students and staff until either the overdue library materials are returned or the charges are paid. All fees are waived and holds are lifted when overdue materials are returned in good condition.

Charges for lost or extensively damaged materials include material acquisition costs (determined by the library’s average cost per book) and a processing fee.  Charges for damaged materials that require repair include the library’s repair costs and a processing fee.  Current charges are $95.00 per item for replacement and $22.00 per item for binding.

Charges for lost/damaged third party items, i.e., materials that are not the property of Ottenheimer Library, such as personal copies held on Reserve, materials obtained from other libraries via Interlibrary Loan, and Federal Depository items, are billed at replacement cost, as determined by the owner of the material, plus a processing fee.

Payments may be made at the circulation desk by cash, check or credit card. The library does not accept replacement copies in lieu of payment.

Refunds of the lost material charges are available up to 30 days after payment if the material is returned in good condition. The processing fee is nonrefundable.