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Student Records

FAQ

Frequently Asked Questions

Is there a limit to the number of credit hours I may register for each semester?

Yes. You are limited to 18 credit hours a semester unless you are on probation. If you are on probation, you are limited to 13 credit hours a semester until removed from probation. New students who were admitted conditionally are limited to 13 credit hours until their current term and cumulative GPA of 2.00 or higher is achieved.

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Why is my PIN disabled?

Your PIN has been entered incorrectly for a number of times. For security, your PIN will become disabled. Contact the Office of Records and Registration to have your PIN enabled.
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Why is there a security question when I log onto BOSS for the first time?

In the event that you have forgotten your PIN, you can select “Forgot PIN” and answer your security question with the correct answer. You can now access BOSS and you must change your PIN.
If you have forgotten your PIN and have never accessed your BOSS account, you will need to come by the Office of Records and Registration, with a picture ID to receive your PIN. For security reasons, we do not release PINs over the telephone.

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Why can’t I get my grades or grade point average over the telephone from the Office of Records and Registration?

Grades and grade point averages are never released over the telephone or to persons outside the University without the student’s written permission. Student educational records maintained by UALR fall into two general categories: directory information and student records. Directory information is public information and is open to the public. According to FERPA, directory information can never include race, gender, social security number, grades, G.P.A, country or citizenship, and religion.
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How long does it take to receive a transcript?

Normally they take 3 working days; however, during busy periods such as graduation, registration, end of semester processing, etc. there may be some delays.
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How long does it take to receive an enrollment verification?

Normally they take 3 working days; however, during busy periods such as graduation, registration, end of semester processing, etc. there may be some delays.
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When will I receive a copy of my special exception form in the mail?

Once the appropriate departments have approved or denied your special exception, it will be sent to our office. Once we receive it, your copy will be mailed to you.
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After I graduate, when can I expect to receive my diploma?

The process of ensuring that all graduation requirements have been met and the process of printing of your diploma will take approximately six to eight weeks from the date of Commencement. Once all of the diplomas have been printed, your diploma will be mailed to you.
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Is the first transcript free?

No. Transcripts are $5 a copy. When you graduate from UALR, you will be given a voucher for one free copy of your transcript.
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How do I order a transcript? Can I get it today?

Transcript requests must be in writing, either by fax, mail, or in person. If you fax or mail a request, we will need the address you wish the transcript mailed, your telephone number in case we need to contact you, your UALR ID number and your signature. Don’t forget to sign your request. We can’t release your transcript without your signature. If you are faxing a request, we will need either a credit card number on the fax (we do not accept American Express) or you can call the Cashiers Office to pay for the transcript over the telephone. If you pay for the transcript by telephone, we ask that you state that on the fax. If you are mailing us a request, please enclose a check for $5 made payable to UALR. Transcripts normally take 3-5 working days; however, during busy periods such as graduation, registration, end of semester processing, etc. there may be some delays.
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Will course work taken at another school transfer to UALR?

Only courses with grades of C or better taken at a regionally accredited institution will transfer to UALR. We do not accept vocational and technical courses, all developmental courses, or continuing education units.
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Why do I have to request items in writing?

In accordance with the “Family Educational Rights and Privacy Act of 1974”, we require the student’s signature before releasing non-directory information.
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Why can items with grades on them not be faxed?

We do not fax transcripts or other items with grades on them because there is no guarantee the correct person will receive it. Grades and grade point averages are never released over the telephone or to persons outside the University without the student’s written permission. Student educational records maintained by UALR fall into two general categories: directory information and student records. Directory information is public information and is open to the public. According to FERPA, directory information can never include race, gender, social security number, grades, G.P.A, country or citizenship, and religion.
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Can someone else request my transcript or verification for me?

In accordance with the “Family Educational Rights and Privacy Act of 1974”, we require the student’s signature before releasing non-directory information. If you wish for someone else to be given your transcript, our office will need a written request from you stating that the individual has your permission to get the transcript. This request must be signed by you. You will need to state the individual’s name in the request. The individual will need to bring his/her picture ID.
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How long do grade change forms take to be processed?

Once the Office of Records and Registration receives the form from the department it will take 2-3 working days to process. However, at the end of the semester, it may take additional time to process.
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Can I get a copy of another school’s transcript from my folder at UALR?

Once we receive your transcripts from other schools, we evaluate them. In evaluating the transcripts, we make notations on them. Therefore, the transcripts are no longer official and are not released by the UALR Office of Records and Registration.
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Why can’t I get my child’s grades from the Office of Records and Registration?

The University of Arkansas at Little Rock does not release personally identifiable information to student’s relatives or significant others without written consent from the student.
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Why can’t I get my PIN over the telephone?

In order for the Office of Records and Registration to release your PIN, we require a picture ID for absolute identification of the student. This is to protect your personal information located in BOSS.
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When I withdraw from UALR, do I have to reapply?

When a student drops all of his/her classes, he or she is withdrawing from that specific semester. That student will not have to reapply as long as (1) he/she has not attended another institution or (2) he/she re-enrolls for classes at UALR within two years.
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Where can I obtain a copy of my class schedule?

You can print your class schedule from any internet accessible computer that has a printer attached. You will need to do this from BOSS. You may also obtain a copy from the Office of Records and Registration. You will need a picture ID at the office.
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When I repeat a course, do I need to complete a form?

The only time you will need to complete the repeat form is when your courses are on hard (paper) copy (not accessible in our electronic database).
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How long does it take to transfer credits?

Once your admissions folder is complete and it is sent to the Office of Records and Registration, it normally takes 1-2 working days.
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How long do I have to be out of school before I need to reapply?

If it has been more than two years since you have attended UALR you will need to reapply on the web at www.ualr.edu.
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Is there an appeal process for suspension or probation?

There are no appeals or exceptions for students who are suspended from the university.
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Can I get classes with a grade of “W” off my transcript?

The academic transcript is the official record of classes attempted or taken at UALR. For this reason we are unable to remove any classes from your official academic transcript.
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When can I get my grades online?

Normally the day after grades are due.
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How long do I have to stay out of school if I am on suspension?

If after two successive terms of academic probation the student’s current term and cumulative grade point average are both below 2.00, the student will be automatically suspended for one semester (either fall or spring term). Students who have finished their academic suspension are required to reapply through the Office of Records and Registration. These students will be re-admitted on academic probation, limited to 13 credit hours per semester while on probation, and placed in a single semester probation status. This status requires that the student achieve a current term GPA of 2.00 or higher each term until the student’s cumulative GPA is 2.00 or higher. Failure to achieve a term GPA of 2.00 or higher while in a single semester probationary status will result in academic suspension for one academic year (two semesters, fall and spring). There are no appeals or exceptions for students who are suspended from the university.
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How can I get off probation?

Students will be removed from academic probation when their cumulative grade point average is 2.00 or above.
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Updated 6.20.2014