Behind the Scenes: How IT Services Keeps Campus Running

May 1, 2026

The work of IT Services often happens behind the scenes, but its impact is felt in every classroom, office, and digital interaction across campus. From resolving thousands of service requests each year to advancing major enterprise projects and strengthening the university’s technology foundation, ITS teams keep critical systems running smoothly while driving forward modernization and security efforts.

The numbers, initiatives, and ongoing improvements below highlight the depth, scale, and dedication behind the technology services that support the university every day.

By the Numbers

12,000–18,000 incidents resolved annually
~800–900 active requests managed at any given time
1,000–1,600 issues resolved every 28 days
78 active UASYS tickets supporting system-wide services
14 active and upcoming projects in progress
30+ enterprise projects delivered across campus systems
60+ integrations supporting critical data flow between systems

What We Delivered

Continued progress on Workday Student support and post-implementation enhancements
Advanced cloud and infrastructure initiatives to support long-term system sustainability
Expanded security and authentication improvements, including preparation for passkey adoption
Ongoing enhancements to Blackboard, Slate, and enterprise integrations supporting teaching and student services
Eduroam service for seamless wireless when faculty/staff visit other universities.

What We’re Working On

Legacy system remediation and Banner transition to Oracle Cloud planning
Campus-wide asset inventory and technology modernization efforts
Continued integration and automation improvements across enterprise systems
Ongoing security and identity enhancements
Campus Edge switch hardware replacement

Did You Know?

ITS supports over 60 integrations that keep systems like Workday, Blackboard, and Slate connected, ensuring data moves securely and accurately across campus.

Many system updates and maintenance activities also occur outside of business hours to minimize disruption to students, faculty, and staff.

Behind the Scenes: Infrastructure Matters

Every system on campus depends on a strong technology foundation.

ITS Systems and Networks teams support:

Campus Wi-Fi, wired network, and VPN access
Servers, storage, and cloud environments
Account access and authentication systems
Cybersecurity tools and monitoring

This work ensures that campus technology remains available, secure, and reliable every day.

One ITS, Working Together

IT Services includes teams across Applications, Systems, Networks, Security, and End User Support, all working together to support the university’s mission.

Looking Ahead

ITS will continue to focus on:

Improving system reliability and performance
Enhancing security and identity services
Supporting the campus through ongoing modernization efforts