University Phone System

The university phone system for the UA Little Rock and William H. Bowen School of Law campuses utilizes the Voice over Internet Protocol (VoIP) method of providing telephony service via the internet. This modernization of the legacy telecommunication infrastructure has increased service levels and expanded the telephony features available to users on the Mitel VoIP phone sets.

Add New Service

For new phone service contact IT Services with the following information:

  • Name of building, department, room number
  • Name of employee assigned the phone
  • Employee email address
  • Is this for a new position that has no employee assigned to it yet?

Change Service

For changing your existing phone service, contact IT Services with the following information:

  • Current phone number
  • Name of department, room number
  • Name of employee assigned the phone
  • Description of requested change

Cancel Service

To cancel existing phone service contact IT Services with the following information:

  • Current phone number
  • Name of building, department, room number
  • Name of employee assigned the phone
  • Does the extension need to be canceled and the phone picked up?
  • If keeping the phone and extension what name do we assign to it?

Training

Training resources include User Guide, Quick Reference Guide, Tutorial Videos, and other documentation.

Support

If you have other questions about this service, contact IT Services for assistance.