FAQs for Records and Registration

Topics

Transcripts

How do I order a transcript?

Transcript requests must be made through UA Little Rock’s single sign-on system, Parchment Credential Services, or in person.

For a brief walkthrough on how to order a transcript using Parchment Credential Services’ website, please refer to the following video.

Ordering a Transcript – Parchment Higher Ed Learners

This video will provide a walkthrough of the learner ordering experience on Parchment. *Features may vary slightly depending on set up options. Updated: 4/1/24

How do I download my transcript document?

Electronic documents must be opened with Adobe Reader or Adobe Acrobat.

  1. Click the link in the email you received.  This will open a browser window.
  2. Follow the onscreen instructions and you will then receive a second email that contains the document passcode. Keep the browser window open because you will need it when you are ready to enter the passcode.
  3. Open the second email. Copy the passcode and paste it into the space provided in the browser window you kept open.
  4. Click the Download button. The file will be downloaded to your computer.
  5. You have 17 days to download your transcript document before it expires. You can download the document up to 3 times.  If you do not download your transcript document within 17 days, you will need to place a new order for your transcript and pay another charge to receive it.
  6. If you have any questions, please contact Brian Watson, at 501-916-5596.

How long does it take to receive a transcript?

Requests through Parchment Credential Services are processed around the clock and include an electronic transcript and delivery tracking options, please refer to their website for timelines. In-person requests will be processed on the spot providing the student has no holds that would prevent the release of their academic record.

Is the first transcript free?

No. Transcripts are $8 a copy. When you graduate from UA Little Rock, you will be given a voucher for one free copy of your transcript.

Can I get a copy of another school’s transcript from my folder at UA Little Rock?

Once we receive your transcripts from other schools, we evaluate them. In evaluating the transcripts, we make notations on them. Therefore, the transcripts are no longer official and are not released by the UA Little Rock Office of Records and Registration.

Can I get classes with a grade of “W” off my transcript?

The academic transcript is the official record of classes attempted or taken at UA Little Rock. For this reason, we are unable to remove any classes from your official academic transcript.

How will I know if there is an issue with my parchment (online) order?

You will be notified by email when your order is placed and when it has been sent. You will also be notified if your transcript cannot be processed. Common holds preventing transcript release are Student Accounts, overdue library books, and parking tickets. Online orders can be tracked by accessing your Parchment account.

Do you offer expedited delivery service?

We do offer overnight and international delivery options for transcripts ordered through Parchment Credential Services as long as there are no holds preventing transcript release. Please refer to Parchment for fees. Students requesting transcripts before 1983 may not have this option available.

Can I get a refund for a request that I have submitted?

Once a request for a transcript has been submitted, we cannot give a refund.

What does “Hold for Grades” mean when I request a transcript?

When ordering a transcript through Parchment, you may select “hold for grades.” Once grades have been posted, your transcript will be processed. Please refer to Parchment for transcript status.

What does “Hold for Degree” mean when I request a transcript?

When ordering a transcript through Parchment, you may select “hold for degree.” Final transcripts with the degree awarded will be available as soon as your degree has been posted. Degrees typically take 4 to 6 weeks to confer. The best way to see if your degree has been awarded is by reviewing your graduation application status on your UA Little Rock BOSS account. Transcripts with degrees awarded often do not take the full 4 to 6 weeks.

Can I order my undergraduate and graduate transcripts separately?

No. Official transcripts are a complete academic record and cannot be separated by level. Law students must request transcripts directly from the William H. Bowen School of Law.

Can I order an unofficial transcript?

You can access and print an unofficial transcript through your UA Little Rock BOSS account or come to our office located at the Student Services Center, Room 218 with your photo ID for a complimentary printed copy.

Can you fax my transcript?

Due to privacy rights, we cannot fax transcripts. In ordering through Parchment, you can have your transcript emailed or mailed to your recipient. You can also request a transcript in person.

Verification

Another school needs proof of enrollment/degree/non-attendance. How can I get that proof?

If you go to ualr.edu/records/forms you can choose “Verification Request” at the very top of the page. It is generally recommended you choose paper verification. Print out the form, fill it out by hand, and send it back to us either through the mail, email, or fax, and we can provide whatever verification you need.

How long does it take to receive a verification?

Normally they take 3 working days; however, during peak periods such as graduation, registration, end-of-semester processing, etc. there may be some delays.

Name and Gender Change

How do I change my name in the system?

To change your name in our system you will need to fill out our name change form, by hand. You can then send this form to our office by mail, fax, or email. We will also need scanned copies of your driver’s license and social security card. Both cards must have your new name on them and must match exactly.

How do I change my gender in the system?

To change your gender in our system you will need to fill out our gender designation change form, by hand. You can then send this form to our office by mail, fax, or email. We will also need a scanned copy of a driver’s license or passport reflecting the new gender identity, a letter of support from a health professional, or a court order for the gender change.

General Registration

Is there a limit to the number of credit hours I may register for each semester?

Yes. You are limited to 18 credit hours a semester unless you are on probation. If you are on probation, you are limited to 13 credit hours a semester until removed from probation. New students who were admitted conditionally are limited to 13 credit hours until their current term and a cumulative GPA of 2.00 or higher is achieved.

Where can I obtain a copy of my class schedule?

You can print your class schedule from any internet-accessible computer that has a printer attached. You will need to do this from BOSS. You may also obtain a copy from the Office of Records and Registration. You will need a picture ID at the office.

When I repeat a course, do I need to complete a form?

The only time you will need to complete the repeat form is when your courses are on hard (paper) copy (not accessible in our electronic database).

When can I get my grades online?

Normally the day after grades are due.

Transfer

How long does it take to transfer credits?

Once your admissions folder is complete and it is sent to the Office of Records and Registration, it normally takes 1-2 working days. Please allow additional processing time during peak times.

Will coursework taken at another school transfer to UA Little Rock?

Only courses with grades of C or better taken at an institutionally or regionally accredited institution will transfer to UA Little Rock. We do not accept vocational and technical courses, all developmental courses, or continuing education units.

Can I retake a transfer course at UA Little Rock to improve my GPA?

No. Your G.P.A. at your previous college does not transfer to UA Little Rock. Any course that you repeat at UA Little Rock will contribute to your UA Little Rock G.P.A. but will not change the course grade at your previous college.

Withdrawing, Probation, Suspension

When I withdraw from UA Little Rock, do I have to reapply?

When a student drops all of his/her classes, he or she is withdrawing from that specific semester. That student will not have to reapply as long as (1) he/she has not attended another institution or (2) he/she re-enrolls for classes at UA Little Rock within two years.

How long do I have to be out of school before I need to reapply?

If it has been more than two years since you attended UA Little Rock you will need to reapply.

Is there an appeal process for suspension or probation?

There are no appeals or exceptions for students who are suspended from the university.

How long do I have to stay out of school if I am on suspension?

If after two successive terms of academic probation the student’s current term and cumulative grade point average are both below 2.00, the student will be automatically suspended for one semester (either fall or spring term). Students who have finished their academic suspension are required to reapply through the Office of Records and Registration. These students will be re-admitted on academic probation, limited to 13 credit hours per semester while on probation, and placed in a single-semester probation status. This status requires that the student achieve a current term GPA of 2.00 or higher each term until the student’s cumulative GPA is 2.00 or higher. Failure to achieve a term GPA of 2.00 or higher while in a single-semester probationary status will result in academic suspension for one academic year (two semesters, fall and spring). There are no appeals or exceptions for students who are suspended from the university.

How can I get off probation?

Students will be removed from academic probation when their cumulative grade point average is 2.00 or above.

Timeframe

After I graduate, when can I expect to receive my diploma?

The process of ensuring that all graduation requirements have been met and the process of printing your diploma will take approximately 4 to 6 weeks from the date of Commencement. Once all of the diplomas have been printed, your diploma will be mailed to you.

How long do grade change forms take to be processed?

Once the Office of Records and Registration receives the form from the department it will take 2-3 working days to process. However, during peak times it may take additional time to process.

When is the deadline for dropping/registering?

The deadlines depend on the specific term and semester that you are looking to register for or drop from. Detailed information about important dates and deadlines is available on the Academic Calendar.

BOSS

Why is my PIN disabled?

Your PIN has been entered incorrectly several times. For security, your PIN will become disabled. Contact the Office of Records and Registration to have your PIN enabled.

Why is there a security question when I log in to BOSS for the first time?

If you have forgotten your PIN, you can select “Forgot PIN” and answer your security question with the correct answer. You can now access BOSS and you must change your PIN. If you have forgotten your PIN and have never accessed your BOSS account, you will need to come by the Office of Records and Registration, with a picture ID to receive your PIN. For security reasons, we do not release PINs over the telephone.

I forgot my PIN. How can I reset it?

If you should forget your PIN then you can attempt to reset it by doing the following:

  • Enter your student ID (T-Number) into the User ID box
  • Click the Forgot PIN? button
  • Answer the questions provided on the next page. These will include your date of birth, the last four digits of your social security number, and one of your personal security questions.
  • Click the Continue button
  • You will then be prompted to provide six numbers for your new PIN. There are restrictions on your selections. The Tips and Info box on the right-hand side will give you detailed information on these restrictions.
  • Click Continue to finish resetting your PIN!

If you cannot reset your PIN using the above method, please get in touch with the Office of Records and Registration by calling 501-916-3110, emailing records@ualr.edu, or stopping by our office at Student Services Center 218.

Security and Privacy

Why can’t I get my grades or GPA over the phone from the Office of Records and Registration?

Grades and grade point averages are never released over the telephone or to persons outside the university without the student’s written permission. Student educational records maintained by UA Little Rock fall into two general categories: directory information and student records. Directory information is public information and is open to the public. According to FERPA, directory information can never include race, gender, social security number, grades, GPA, country of citizenship, or religion.

Why do I have to request items in writing?

By the “Family Educational Rights and Privacy Act of 1974”, we require the student’s signature before releasing non-directory information.

Why can’t items with grades on them be faxed?

We do not fax transcripts or other items with grades on them because there is no guarantee the correct person will receive them. Grades and grade point averages are never released over the telephone or to persons outside the University without the student’s written permission. Student educational records maintained by UA Little Rock fall into two general categories: directory information and student records. Directory information is public information and is open to the public. According to FERPA, directory information can never include race, gender, social security number, grades, G.P.A, country of citizenship, and religion.

Can someone else request my transcript or verification for me?

By the “Family Educational Rights and Privacy Act of 1974”, we require the student’s signature before releasing non-directory information. If you wish for someone else to be given your transcript, our office will need a written request from you stating that the individual has your permission to get the transcript. This request must be signed by you. You will need to state the individual’s name in the request. The individual will need to bring his/her picture ID.

Why can’t I get my child’s grades from the Office of Records and Registration?

The University of Arkansas at Little Rock does not release personally identifiable information to the student’s relatives or significant others without written consent from the student.

Why can’t I get my PIN over the telephone?

For the Office of Records and Registration to release your PIN, we require a picture ID for the absolute identification of the student. This is to protect your personal information located in BOSS.

Academic Clemency

I had a bad semester years ago, is there any form of forgiveness?

Academic Clemency is likely the process you’re looking for. It can erase entire semesters from your GPA. It has some strict requirements, however, and you will lose the good grades you earned during that semester as well. Please refer to the Academic Clemency Policy page for more information, and if you wish to start the process please contact your adviser.