Internet Access

Step 1: Reset the UALR-WiFi on your device by deleting / forgetting / removing UALR-WiFi.

Step 2: Verify your password is not expired. All passwords expire every 90 days.

Step 3: Join UALR-WiFi and login using your full email address (including the @ualr.edu).

Step 4: You must turn-off Randomize MAC Address / Private Wi-Fi Address on your UALR-WiFi setup.

Step 4: Click Accept / Trust on the security certificate.

If you still cannot connect, please CALL IT Services Support at 501-916-3011.

Your login username for all things at UA Little Rock is your full @ualr.edu email address (including the @ualr.edu). Email password management is self-service and requires you to login to BOSS then click Personal Information then View System Accounts then Change Password. Very Important: Once you change your password in BOSS, ALL of your UALR-WiFi devices will still have your old password in them and not function online correctly. Collect all of your UALR-WiFi devices (phones, tablets, laptops, etc) and delete / forget the UALR-WiFi on each of your devices, then re-join UALR-WiFi with your email address as your username and your new updated password. You will need to do this every 90 days or any time you change / update your password. Pro Tip: Set a reminder before 90 days to change your password before it expires, so you do not lock yourself out of your access and accounts.

This is the #1 issue students encounter. All passwords expire every 90 days. Don’t get locked out of Wi-Fi, email, and all systems, so set a calendar reminder ahead before your password is scheduled to expire.

Please read and scroll to the end of this Frequently Asked Questions support page before you call IT Services. Almost every possible issue you can encounter has a very quick solution you can do right now and get you going instantly. If you do need to contact IT Service, please be as descriptive as possible in your request. It is very difficult to fix an issue when the only description is “My Internet doesn’t work.” The more information you can provide, the quicker your problem can be fixed. We will need to know your name, email address, the specific building and room number where the issue is happening, the MAC Address of the device you are trying to connect, the type device you are trying to connect, and the specific network you are attempting to connect to or the wired Ethernet wall plate ID. All of this infromation is required in order to assist you. Please take your time and gather that infromation before you call for assistance, then CALL 501-916-3011. Telephone support is the quickest and highest priority way to get you back online and working.

Yes! Wired Ethernet is available in each resident room. Some are equipped with a white wireless access point with 3 Ethernet ports on the bottom. All use of wired Ethernet requires pre-registration of your device. See below for detailed instructions on how to connect to Wired Ethernet.

Most smart devices are designed for small home networks, not large enterprise networks. Check your device documentation carefully. If your device supports connectivity on 5 GHz wireless, then it may connect. IT Services is not blocking any devices. If your device does not connect, please contact your smart device manufacturer for support. IT Services does not support Sonos speakers, Amazon Echo, smart plugs, or other consumer-grade smart home devices, but we do not specifically prohibit them.

You can bring pretty much any modern TV, game console, Amazon Fire Stick, Roku, AppleTV, tablet, phone, printer, laptop, and desktop device you have at home EXCEPT for personal wireless access points, routers, switches, hubs, or servers. NOTE: Almost all consumer-grade / home 2.4 GHz only Wi-Fi smart bulbs and home automation devices are incompatible on our enterprise university networks. Leave those items at home, please.

Students living in Housing all have a special account entitlement added to their email address. Enjoy all your favorite channels included with your on-campus housing contact. Get live TV and record your favirote shows to watch later, from premium shows to nonstop live sports. All from Xfinity On Campus. In a web browser, simply go to Xfinity On Campus and enter University of Arkansas Little Rock in the seach field. Login using your email address and password. You can also download the Xfinity On Campus app for popular systems like many smart TVs, AppleTV, Roku, Amazon Fire Stick, iPhone, iPad, Android, and Kindle. NOTE: Xfinity On Campus is only available to students living on campus with a current Campus Living contract. For more information about Xfinity On Campus contact your Resident Assistant (RA) or the front desk of Campus Life in the Commons building.

As of Spring 2017, residents are no longer able to purchase their own Internet service in university campus living rooms. If you have questions about the Internet, please call the IT Services Assistance Center at 501-916-3011.

Yes. Read through the instructions for connecting to UALR-IoT. You will need to pre-register the wired or Wi-Fi MAC Address first before attempting to connect.

No. The wireless access points that comprise the wireless network in UA Little Rock Campus Living use one hundred percent of the available wireless radio spectrum. We refer to these devices as “rogue devices” or “rogue access points.” Rogue devices emit their own radio signal that interferes with Campus Living’s wireless network. This interference makes it very difficult for students living above, below, and next door to these rogue devices, to access the university networks. The more rogue devices there are, the more degraded the wireless signal becomes. Running a rogue access point is a violation of the UA Little Rock Network Security Policy.

Yes. As long as you have disabled the wireless function of the printer and use it wired only. These devices also emit their own radio signal that interferes with UALR-WiFi & UALR-IoT.

No. Due to the recent upgrades to the wireless and wired networks, there is no need for these devices. Please leave them at home. Splitting or sharing more than one device per wired Ethernet port, using a router, switch, hub, or extender are all violations of the UA Little Rock Network Security Policy. If you have a special request, please contact a member of the IT Services Networks Team at 501-916-3011.

Blazing fast. Even with thousands of people connected at the same time, you can expect speeds of over 500 Mbit download and over 500 Mbit up inside all buildings. To check your speed now, click here:  UA Little Rock Wi-Fi Speed Test

Absolutely! Simply follow the above instructions for connecting to the UALR-IoT Wi-Fi or wired Ethernet and you’ll be all set.

Yes. All gaming is welcome! The networks team designed the housing networks with gamers in mind. UALR-WiFi is so fast, most gamers play on Wi-Fi.