Wi-Fi, Technology, and Gaming Frequently Asked Questions

UA Little Rock Wi-Fi and Wired Ethernet Networks

Residents will notice four distinct Wi-Fi networks and wired Ethernet for use in housing buildings.

UALR-WiFi for the highest security and fastest connectivity. UALR-WiFi is for laptops, phones, tablets, and all computing devices that understand 802.1x protocols.

UALR-IoT is for Internet of Things (IoT) type devices that cannot connect with a login and password, such as older game consoles, older multimedia streaming devices, and other technologies that don’t support 802.1x, or have limited capabilities such as no web browser.

UALR-Guest is only for people without a @ualr.edu email account. UALR-Guest is slower, filtered, limited-access, and has no security, and no encryption.

eduroam Wi-Fi network is only for visitors from other colleges and universities around the country and world. When you travel, you can securely connect for free at more than 10,000 roaming locations around the world using your @ualr.edu login. For more information about Eduroam, conact UA Little Rock IT Services or visit eduroam.us

Wired Ethernet is available in each resident room. Some are equipped with a white wireless access point with 3 Ethernet ports on the bottom. All use of wired Ethernet requires pre-registration of your device. See below for detailed instructions.

Connecting to UALR-WiFi

To connect to the UALR-WiFi network using laptops, tablets, smartphones, and other compatible wireless devices:

  1. On your wireless-enabled device, select UALR-WiFi.
  2. Open a browser and use your full @ualr.edu email address as your username to log in.
  3. Disable or turn-off MAC Address Privacy / Random MAC Address on your device otherwise the UALR-WiFi will not work on your device.
  4. Make sure when you connected to UALR-WiFi that all of your network settings and DNS are set to Dynamic and DHCP or the UALR-WiFi will not work for your device.

View detailed instructions for UALR-WiFi

Connecting to UALR-IoT

To connect to the UALR-IoT network using game consoles, smart televisions, or streaming devices:

  1. On a computer with a web browser, visit the device registration site (access.ualr.edu) and login with your full @ualr.edu email address.
  2. Click add a new device entry using the specific MAC address of your Internet of Things device (Wi-Fi or wired Ethernet MAC Address).
  3. Disable or turn-off MAC Address Privacy or Random MAC Address on your device otherwise the UALR-IoT will not work for your device.
  4. Make sure when you connected to UALR-IoT that all of your network settings and DNS are set to Dynamic and DHCP or the UALR-IoT will not work for your device.

View detailed instructions for UALR-IoT

Connecting to UALR-Guest

UALR-Guest is only for people without a @ualr.edu email account. UALR-Guest is slower, filtered, limited-access, and has no security, and no encryption.

To connect to the UALR-Guest network using laptops, tablets, smartphones, and other compatible wireless devices:

  1. People with @ualr.edu accounts (current students, faculty, and staff) may not use UALR-Guest Wi-Fi.
  2. UA Little Rock IT Services strongly recommends all users of UALR-Guest utilize a secure VPN at all times when connected to UALR-Guest.
  3. On your Wi-Fi-enabled device, select the UALR-Guest wireless network.
  4. Register a temporary guest account using your non @ualr.edu email address and your phone number. Your phone must be able to receive SMS / text messages to use UALR-Guest.
  5. After you complete your registration, the system will send your phone a SMS text message code.
  6. Return to the UALR-Guest login screen and enter your e-mail address as your username and enter the SMS code you received on your phone as your password.
  7. UALR-Guest Wi-Fi access is limited access, filtered, and only for external Internet access. As a guest, if you require special network access, please use your own personal Wi-Fi hotspot or your personal cellular data plan as Wi-Fi tethered.
  8. Make sure all of your network settings and DNS are set to Dynamic and DHCP or the UALR-Guest will not work for your device.
  9. UALR-Guest has no encryption or security. Guests are strongly encouraged to protect and secure their own device and usage when connected to UALR-Guest.

View details instructions for UALR-Guest

Connecting to Housing wired Ethernet ports

In order for your wired Ethernet to operate on a Housing wired network port, you must first register your Ethernet MAC address for connectivity before connecting a wired Ethernet cable.

  1. On a computer with a web browser, visit the device registration site (access.ualr.edu) and login with your full @ualr.edu email address.
  2. Click add a new device entry using the specific MAC address of your wired Ethernet MAC Address.
  3. Disable or turn-off MAC Address Privacy or Random MAC Address on your device otherwise the wired Ethernet port will not work for your device.
  4. Make sure when you connected to a wired Ethernet port that all of your network settings and DNS are set to Dynamic and DHCP or the wired Ethernet port will not work for your device.
  5. Not all wall port Ethernet ports are active. If after following the above steps you cannot connect, please Not all wall port Ethernet ports are active.  IT Services at 501-916-3011 and provide your name, your specific building name, the precise room number, and wired Ethernet wall plate ID for activation.

View Detailed Instructions for Housing Wired Ethernet ports

Call Tech Support for Fastest Assistance

Please call 501-916-3011 if you need assistance. A phone call is the #1 best way to get the fastest and best asistance. Most callers with network connection issues are resolved during the phone call to the IT Services Assistance Center. You may also stop-by, in-person to the IT Services Assistance Center in Trojan A (TRA), Room 105. Please bring your mobile device with you. For slower and low priority IT issues, contact IT Services via self service e-mail support. Please allow a few days for self-service support.