Need help?

If you have an emergency during normal hours of operation, please call the assistance center at 501.916.3011.

Our support options have changed! We have expanded the ways you can get help so we can provide the best service, faster.

If you are experiencing a problem with technology at UALR, we want to resolve your issue quickly and keep you informed throughout the process.

Support options

Use our self-service options or contact us directly during normal hours of operation.

Hours of operation

Our support technicians are available during the business hours listed here.

Monday — Thursday 7:00 a.m. — 7:00 p.m.
Friday 7:00 a.m. — 5:00 p.m.

Self service

Start the support process faster and check your status at any time. Once you submit your request, a technician should be in contact with you before the beginning of the next business day.

You may be prompted to log in with your NetID in order to use the following services. If you are having trouble logging in with your NetID, please contact the assistance center directly.

Request support
Request support if you have encountered a problem and need our help resolving it.
Ask a question
Ask us a question about anything, including getting a new account, requesting access to a service, or how to use one of our applications.
Check incident status
Once you have requested support or asked a question, you will be assigned an incident number. Check the status of your reported incidents in order to stay in touch with your support technician and monitor the progress of your resolution.