Distributed support

The goal of the distributed technical support group is to share information about IT issues on the UALR campus. Membership in the group is voluntary and is comprised primarily of employees from Information Technology Services and employees across campus who serve as the primary IT support for a department.

Group members meet on an as-needed basis. Sometimes vendors are asked to make a presentation to the group and discuss new products or services. Occasionally a department on campus will demonstrate software or tools they use.

Group members also communicate via the techsupport@groups.ualr.edu mailing list. This list is used to pose questions to the group and share any information IT staff would find beneficial.

Most departments have identified an internal staff member to be the primary contact for IT issues or to act as first tier of technical support. If your organizational unit is not listed below, contact the Assistance Center for help.

Member Organizations

Academics Affairs (Provost)

Ottenheimer Library
Freta B. Rogers-Mason501.907.2331
Records and Registration
Steven Ward501.569.3130
Scott Wells501.569.3110

Alumni and Development

Thomas Morris501.683.1483

College of Arts, Letters, and Sciences

Timothy Kessler501.569.3350
International and Second Language Studies
Rosalie Cheatham501.569.8159
Mathematics and Statistics
Denise LeGrand501.569.8120

College of Business

James Houston501.350.9733
Joe Royce501.772.4230
Arkansas Small Business and Technology Development Center
Chris Kleinhofs501.683.7700

College of Social Sciences and Communications

Criminal Justice
Jim Golden501.569.3195

Donaghey College of Engineering and Information Technology

Mark Pace501-916-3101

Enrollment Management

Tanice Blackman501.569.8525
Linda Czirr501.569.8259
Financial Aid
Shalimar Jones501.569.3035

Finance and Administration

Public Safety
Bill Reardon501.683.7657

Graduate School

Lucas Crosland501.569.8781