The goal of the distributed technical support group is to share information about IT issues on the UALR campus. Membership in the group is voluntary and is comprised primarily of employees from Information Technology Services and employees across campus who serve as the primary IT support for a department.
Group members meet on an as-needed basis. Sometimes vendors are asked to make a presentation to the group and discuss new products or services. Occasionally a department on campus will demonstrate software or tools they use.
Group members also communicate via the firstname.lastname@example.org mailing list. This list is used to pose questions to the group and share any information IT staff would find beneficial.
Most departments have identified an internal staff member to be the primary contact for IT issues or to act as first tier of technical support. If your organizational unit is not listed below, contact the Assistance Center for help.
Academics Affairs (Provost)
College of Arts, Letters, and Sciences
College of Education and Health Professions
College of Social Sciences and Communications
Donaghey College of Engineering and Information Technology
Finance and Administration
William H. Bowen School of Law