Annual Report 2015-2016

The mission of UALR Health Services is to improve the health and wellness of the university community by providing inclusive, evidenced-based, quality health care and wellness promotion.

Health Services keeps the following core values at the center of all initiatives, processes, and services offered:

  • Confidentiality
  • Accessibility
  • Respect
  • Excellence

We strive to partner with the university community to remove barriers and connect individuals with the resources needed to achieve personal wellness and academic success.

Health Services

Health Services continued to collaborate with the UA System Office and OnLife Health by offering biometric screenings for UALR employees with UMR health insurance. In addition to offering appointments in the clinic, screenings also were held on various days at each building on campus and at Second Presbyterian Church where UALR Mid-South was hosting its annual conference. This new outreach offered convenience for the employees and in turn played a significant role in increasing the number of participants.
588 employees screened - 85% increase over last year

For the 6th year, Health Services partnered with the UALR Department of Nursing to offer flu vaccines to students and employees. Nursing faculty supervised nursing students as they took advantage of this hands-on learning opportunity.
1,700 vaccines administered

Health Services' flu vaccination campaign was recognized as a BRIGHT SPOT for student success at the first annual Bright Spots Appreciation Breakfast sponsored by the Office of the Provost. Bright Spots celebrates outstanding achievements of individuals, initiatives, programs, units, and departments that are setting the stage for building a stronger UALR.

Health Services submitted and received a $5,455 grant from the Arkansas Department of Health to host World AIDS Day events on the UALR Campus. Activities included:

  • Free, confidential HIV screening throughout the day.
    100 individuals screened  
  • Dr. Joycelyn EldersDr. Joycelyn Elders, the sixteenth surgeon general of the United States and an advocate of public health, spoke about HIV and AIDS.
    200+ attended
  • The UALR community was invited to submit names of loved ones lost to AIDS. These names scrolled on a screen alongside Dr. Elders as she spoke.
    55 names submitted
  • Three individuals with HIV participated in a panel discussion, sharing personal stories about their struggles with HIV. Dr. Gary Wheeler, Medical Director of Infectious Diseases at the Arkansas Department of Health, provided expert opinions and information on HIV in the year 2015.
    20 individuals attended
  • Two sections of the AIDS Memorial Quilt were displayed in the DSC entryway. A local news station interviewed the director of Health Services about the history of the quilt and about events of the day.

As mandated by Arkansas state law, all international students born in countries where tuberculosis is endemic are screened for TB. Health Services works in partnership with the offices of International Student Services and IELP to provide TB screenings for all new international students.


  • 257 students from 43 countries were screened.
  • 8% of the students screened had a ‘positive’ result (a positive result indicates that the individual has been infected with TB bacteria. It does not mean they have active disease). There were no active cases of TB.

This is the third year that the Arkansas Department of Health provided Health Services with FREE tuberculosis medications for international students who tested positive on their TB screening. There were five international students who participated in the program and all five finished the 12-week regimen. These students received an average of $600+ in free medications.

Staff from the Arkansas Department of Health HIV Prevention Program conducted a 2 ½ day, hands-on, HIV training for Health Services and Counseling Services.  Six staff members from Health Services and 3 staff members from Counseling Services completed the HIV Prevention and Voluntary Counseling and Testing Course and were presented certificates of completion.

The Health Services director and one registered nurse attended Framing the Future of Comprehensive Care, the 2016 American College Health Association (ACHA) annual meeting in San Francisco, California where they received updates and important information on current college health topics. These topics continue to inform decisions to improve processes in the clinic and in the office of  Health Promotion, Programs and Education (HPPE).

Because Arkansas ranks number one for the rate of unplanned pregnancies among teenagers, and the highest percentage of those pregnancies occur among 18 and 19 year olds, Act 943 was passed during the 2015 legislative session mandating that all public colleges and universities address the issue of unplanned pregnancies on their campuses. The director of Health Services was appointed to represent UALR on the statewide committee assigned to oversee how colleges and universities would comply with this act. The director brought updated information back to the campus so that UALR would be proactive in planning how the campus would be in compliance with Act 943.

In addition, four APRNs attended a hands-on workshop on insertion and removal of Nexplanon, the long acting reversible contraception (LARC). This method lasts for 3 years and, over the long term, is 20 times more effective than birth control pills, the patch, or the ring.  One Nexplanon has been successfully inserted thus far.

Health Services APRNs acted as clinical preceptors for two Family Nurse Practitioner students. This experience allowed the APRNS to play an essential role in the education of the next generation of APRNs by providing opportunities for them to observe and actively participate in the delivery of health care.

Health Promotion, Programs and Education:  Employee Wellness

A new Employee Wellness Coordinator was hired to help employees live a healthier lifestyle and positively impact their life at work and at home. A website was created which includes registration links to monthly wellness workshops, a health tip of the week, recipe of the week, exercise demo videos, and other health-related articles. The Wellness Tip of the Week and Recipe of the Week are emailed to all faculty and staff. Responses to the emails have been very positive.

An Employee Wellness Committee comprised of 20 faculty/staff members from across campus was launched during the first quarter of 2016. The purpose of the committee is to create, establish, and implement a comprehensive vision and strategic plan for the wellness program. In addition, the members provide input and ideas for wellness programs that support the committee’s vision and goals.

Monthly wellness talks for employees were implemented and covered such topics as Winning the Weight Loss War, Take Care of Your Heart, Nutrition 101, Sleep, and Back Care/Back Safety.
An average of 10 employees attended each session

The “Step It up Challenge,” which will be an annual event, kicked off on April 4 in front of the Student Services Center. A total of 39 teams (195 employees) participated in this fun challenge and accumulated an amazing 26,302 miles. The Glorified Praise Steppers took first place with a total of 1,321 miles.


         "You guys are all winners because you’re participating, and that's
what's really important
Karl Lenser, Employee Wellness Coordinator

A 6-week “SummerTIME Fitness Challenge” created another supportive experience for employees based on minutes of exercise. 135 employees participated and accumulated a total of 188,363 minutes of exercise. Using the conservative calculation of 7 average calories burned per minute, about 1,318,541 calories were burned in 6 weeks.

The coordinator of Employee Wellness collaborated with the UALR Communications office to produce several exercise videos and to write a monthly health column. The column has highlighted several UALR employees and their fitness successes.

Health Promotion, Programs and Education:  Student Wellness

A new Student Wellness Committee was formed during the first quarter of 2016.  The coordinator of Student Wellness and 15 students met to create a mission statement and goals for the group.  The committee will help support UALR by developing a healthier student environment.

Trojan Fest 2016 was themed “Fun at the Carnival.” This annual event offers interactive activities and educational materials focused on alcohol and drug abuse risks and prevention. The motto is “You CAN have fun without the use of alcohol or other drugs.”  Trojan Fest also supports a requirement of The Drug-Free Schools and Campuses Regulations (Edgar Part 86) which states that as a condition of receiving funds or any financial assistance under any federal program, an institute of higher education must certify that it has adopted and implemented a drug prevention program.
62 volunteers from across campus assisted with the event
309 adults and 40 children attended

Fourteen students completed Peer Educator training through the BACCHUS Peer Education Network and received their Peer Educator certificates.

In March, student workers began creating customized pages for Student Health 101, a monthly on-line health and wellness magazine. Each issue contains valuable information to help students make better decisions related to their health and wellness. The April 2016 issue contained the schedule of events for UALR’s Sexual Assault Awareness Month, a list of wellness programs offered through Student Wellness, a video invitation to Trojan Fest, and much more.
7113 visits with 4286 unique readers
76% indicated they would apply what they learned

Students from across the UALR campus took advantage of service learning opportunities offered through the Student Wellness office. A total of 6 students received hands-on health promotion experiences while earning 200 hours toward their internships.

During Red Ribbon Week, 54 individuals participated in the “Walking Out on Drugs” walk and 52 attended the NOPE Candlelight Vigil, which is held annually in memory of those lost to drug and alcohol-related incidents and those suffering from the disease of addiction. Photographs of individuals who died of an overdose, as well as their life stories, were displayed. Additionally, 280 red ribbons were distributed during the week and 100 red balloons with personalized messages were released across campus.

A health/wellness freshmen interest group was formed in the residence halls. The group focuses on healthy lifestyle choices for themselves as well as helps develop health-related programs and special initiatives for other students on campus.
11 students participated

students a the sexual responsibility carnival

The office of Student Wellness collaborated with the Chancellor’s office to host events during sexual violence prevention week.  A Sexual Responsibility Carnival which offered educational games, free condoms and many other prizes was held in the residence halls.
55+ attended


The student wellness coordinator taught several First Year Experience classes with approximately 22 students in each class. Topics included resume writing, interviewing skills, sexual health: risks and consequences, conflict management, and diversity skills.

pie chart displaying break down of services provided during the fiscal year 15-16
Total clinic visits:  6,066

  • Episodic care 2,311
  • Health promotion 4,527
  • Injections 2,128
  • Injuries 180
  • Mental health 750
  • Screenings 9,143
  • TB medical observation 60
  • Women's health 637


Chart showing top 3 labs submitted during fy 15-16








Top three labs submitted:

  • Chlamydia / Gonorrhea 771
  • HIV 433
  • Syphilis 386

Revenue from third-party billing is up 46% over the previous year. Worker's Compensation visits provided the greatest increase in reimbursement - up 66%.

During the Great American Smoke-Out, 100 individuals pledged to cut back or stop tobacco use.

During this reporting period, 44 students participated in the Weight and Wellness program.  During the fall semester, the winner lost 11.2 pounds and 8.2 inches off the waist. During the spring semester, 2 students tied with a weight loss of 33 lbs each.

To test their knowledge of HIV/AIDS, individuals participating in the free HIV screening on World AIDS Day were given a pre-test before they were screened, shown a short video after they were screened, and then asked to complete a post-test.
59 individuals participated
20% showed an increase of 25% in their scores

Patient Satisfaction Survey:
A new format for assessing patient satisfaction was developed. A report listing email addresses of all individuals seen in Health Services during a certain period of time (previous 2 weeks or previous month) can now be pulled from Medicat, our electronic health record system. Email messages containing a link to the Patient Satisfaction Survey are sent to everyone on the report. Responses are reviewed by the director and assistant director and are used to make adjustments as needed so that Health Services continues to provide quality healthcare services to the campus community. Results from the survey are outlined below:

2% - Under 18
53% - 18-30
27% - 31-45
14% - 46-60
4% - 60+

Female              76%
Male                  22%
Transgender      2%

White         47%
Black          31%
Asian          12%
Hispanic      2%
Other           8%

How would you rate the courtesy and helpfulness of the front office staff?
Excellent     Good             Fair         Poor
65%               31%                2%          2%

Do you feel the provider listened to you and valued your opinions?
Yes         No
92%        8%

Do you feel the provider explained things in a way you could understand?
Yes         No
92%        8%

Were all of your questions/concerns answered by the provider?
Yes         No
92%        8%

How would you rate the steps taken to ensure privacy and confidentiality during your visit?
Excellent   Good    Fair    Poor
78%             18%       4%      0

Overall, how satisfied were you with your experience in Health Services?
Very Satisfied    Satisfied     Slightly Satisfied     Not Satisfied at all
69%                        27%              0                                    4%


Decrease the risk of unplanned pregnancies among UALR students.

Decrease the rate of STDs/HIV among UALR students by improving early prevention and intervention efforts, early treatment and referrals, and standardizing follow-ups.

Improve the self-check-in process.

Increase clinical services available.

588 employees participated in the Biometric Screening - up 85% over previous year

Health Services received a $5,455 grant from the Arkansas Department of Health to host World AIDS Day events.

Revenue from third-party billing up 46%
Worker's Compensation reimbursement up 66%

A new format for assessing patient satisfaction was created.  92% of the respondents said they felt the provider listened and explained things in a way they could understand. 69% were overall very satisfied with their experience in Health Services while 27% reported being satisfied.

100 students received a free, confidential HIV screening on World Aids Day

27 students from 43 countries screened for tuberculosis.  No active cases.

The Arkansas Department of Health donated over $3000 in medication for 5 international students who tested positive on their TB screening and chose to participate in a 12-week medication regiment designed to substantially reduce the risk that the latent TB infection will progress to TB disease.

The director of Health Services was appointed to represent UALR on a statewide committee assigned to oversee how colleges and universities would comply with ACT 943 - addressing unplanned pregnancies on college and university campuses.

Four APRNs attended a hands-on workshop on insertion of Nexplanon, a long lasting reversible contraception method.

A new Employee Wellness Coordinator was hired.

An Employee Wellness Committee and a Student Wellness Committee was launched.

First annual Step It Up Challenge: 39 teams, 195 employees

Summertime Fitness Challenge:  135 employees

Trojan Fest - You can have fun without the use of alcohol and other drugs.  309 adults and 40 children attended.

Began customizing pages specifically for UALR in Student Health 101, the on-line health magazine.