Lost or Damaged Library Materials

The UA Little Rock Ottenheimer Library issues replacement bills for materials not returned 21 days after the due date. Library privileges and campus records (in Banner) will be restricted and flagged until the library receives the overdue materials or payment. The Library will waive fees and lift holds if/when it receives returned materials in good condition

Charges for lost Ottenheimer Library materials include the cost of the material (determined by the Library’s average cost per book) and a processing fee. Damage to materials may also result in replacement or rebinding fees.  Charges for damaged materials include the repair costs incurred by the library and a processing fee. Current charges are $106.00 per item for replacement and $22.00 per item for binding.

Borrowers who wish to replace lost or damaged materials must submit a request at OttenheimerCirculation@ualr.edu prior to replacement. A consultation with the Collections Management Coordinator will be scheduled to review options before the borrower makes the purchase. The Library reserves the right to determine if replacement is acceptable. If a replacement copy is acceptable, the replacement cost will be canceled. The borrower remains responsible for the processing fee.

Refunds of the lost material charges are available up to 30 days after payment if the material is returned in good condition.  The processing fee is nonrefundable.

Charges for lost/damaged third party items, such as personal copies held on Reserve, materials obtained from other libraries via Interlibrary Loan, and Federal Depository items, are billed at replacement cost, as determined by the owner of the material.

Payments for lost/damaged items may be made at the Cashier’s Office by cash, check or credit/debit card. Refunds of the lost material charges are available up to 30 days after payment if the material is returned in good condition. The processing fee is nonrefundable.