Mission
The mission of the Office of Campus Living is to provide a safe, diverse, and comfortable living environment to our residents by encouraging connection through educational programming and providing on-campus resources that contribute to their overall success.
Summary Narrative
Improve student recruitment and yield processes
The unit reviewed the reapplication process and residential programming efforts to increase retention and sustain occupancy numbers.
Increase access to student wellness and inclusion services
The unit collaborated with campus departments and programs to promote diversity and inclusion for all residents.
Develop a responsive student experience and engagement program
The unit continued to work with focus groups to improve residential programming and overall residential experience.
Enhance the sustainability of auxiliary services
The unit continued to standardize email formats to effectively communicate to residents regarding applications, billing, room assignments/changes, meal plans, etc.
The unit made several residential facility improvements to enhance the safety, security, and overall residential experience.
The unit increased total revenue compared to previous academic years.
At A Glance
- For Fall 2022, there were 912 on-campus residents. The unit experienced a 9.3% increase in Fall 2022 occupancy compared to Fall 2021 (828). For Spring 2023, there were 872 on-campus residents. The unit experienced an 8.8% increase in Spring 2023 occupancy compared to Spring 2022 (796).
- For Fall 2022, there were 904 meal plan participants. The unit experienced an 8.9% increase in Fall 2022 meal plan participants compared to Fall 2021 (824). For Spring 2023, there were 857 meal plan participants. The unit experienced an 8.5% increase in meal plan participants compared to Spring 2022.
- For AY23, the unit earned $7,965.484.84 in total revenue. The unit experienced around a 13.68% increase in total revenue for AY23 compared to AY22 ($7,007,229.55)
- The unit was approved to increase room and meal plan rates during the May 2023 Board of Trustees. Additionally, the unit added single occupancy rooms in East and West Halls.
- The unit earned $145,215 in revenue from hosting various summer camps and conferences on campus.
Assessment 1
Alignment with UA Little Rock Goal
Access | Increase student access to transformative educational experiences that are affordable, versatile, and relevant.
Alignment with Student Affairs Goal
Increase access to student wellness and inclusion services
Goal
Develop and implement a new Emotional Support Animal Agreement in consultation with the University Legal Counsel and Disability Resource Center (DRC)
Type of assessment (learning outcome or operational)
Operational Assessment
Activity or experience being assessed
The emotional support animal (ESA) application and agreement process for Campus Living
Assessment artifact
Survey
Time period assessment was done
January 2023 – May 2023
Results
The unit discussed the ESA agreement and approval process with DRC and legal counsel. In Spring 2023, the unit experienced leadership turnover at the director and associate director levels. Due to this, the survey was not disseminated and it is unclear if legal counsel reviewed and/or made recommendations to the ESA agreement.
Continuous improvement process
The interim leadership will assess the current status of this goal and will complete it in FY24.
Assessment 2
Alignment with Student Affairs Goal
Develop a responsive student experience and engagement program
Goal
Create a programming calendar with SEC for major events in the fall and spring semesters to engage students
Type of assessment (learning outcome or operational)
Learning Assessment -Humanitarian and civic engagement
Activity or experience being assessed
Attendance and involvement in planned activities by campus and Campus Living Staff with residents
Assessment artifact
Attendance tracking and surveys from major programs
Time period assessment was done
Fall Welcome Week, Spring activity and Hall large scale programs
Results
Currently, the unit advertises all Welcome Week activities for both the fall and spring semesters. In Spring 2023, the unit experienced leadership turnover at the director and associate director levels. The unit did not co-host any programs with the Student Experience Center and it is unclear if any attendance tracking or surveys were completed during the academic year.
Continuous improvement process
The interim leadership will assess the current status of this goal and will complete it in FY24.
Assessment 3
Alignment with Student Affairs Goal
Enhance the sustainability of auxiliary services
Goal
Create guest and summer camp housing guidelines and forms within Star Rez
Type of assessment (learning outcome or operational)
Operational Assessment
Activity or experience being assessed
Guest and summer camp housing revenue
Assessment artifact
None was listed
Results
In Spring 2023, the unit experienced leadership turnover at the director and associate director levels. Due to this, it is unclear if any assessment was completed. The unit did increase the guest and summer camp housing revenue goal.
